4/10 Malo
Olivia L.
2 feb. 2025
Le gustó: Limpieza
great house, but horrible location & management
the house itself is exactly what was pictured, and my friends and I had a great time inside the house.however, this house is located off the beaten path, down a steep windy hill, on a street that is not recognized by the town. while we were there, it snowed 2 inches (ONLY 2 INCHES) and by the morning, the street was not plowed nor salted. therefore, none of our cars were able to leave the property, even cars with snow tires & 4-wheel drive were stuck. when contacting customer service, we were routed to overseas employees who kept saying "they will submit a ticket" but could not promise any solutions as the driveway was "out of their responsibilities". even when asking for help contacting plowing companies, they said they could not offer help. it wasn't until a maintenance guy who lived in the neighborhood saw our struggle and helped us out with his local resources. otherwise, we'd be stuck at this VRBO until the snow was gone... probably weeks. even when asking customer service what happens if we can't get out, they offered no solution other than "being stuck there". we got so lucky that neighbors ended up helping us out, but it cut our ski day super short, which was the entire reason for the stay.
Olivia L.
Se hospedó 2 noches en enero de 2025