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Embassy Suites by Hilton Kansas City International Airport

3.5 star property
3.5-star hotel near KCI Expo Center

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Kansas City International Airport

Lobby
Lobby
Exterior
Indoor pool
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly

Explore the area

View in a map
7640 Nw Tiffany Springs Pkwy, Kansas City, MO, 64153
  • Place, Zona Rosa Shopping Mall
    ‪2 min drive‬
  • Place, Tiffany Greens Golf Course
    ‪3 min drive‬
  • Place, Legends Outlets Kansas City
    ‪17 min drive‬
  • Airport, Kansas City, MO (MCI-Kansas City Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

37-inch flat-screen TV with cable channels, TV, pay movies

Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(93 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Basic Room, Non Smoking (2 Double Beds with Sofa bed)

37-inch flat-screen TV with cable channels, TV, pay movies

Basic Room, Non Smoking (2 Double Beds with Sofa bed)

8.2 out of 10
Very good
(58 reviews)
  • 420 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking (Custom)

Room, 1 King Bed, Non Smoking (Custom) | Living area | 37-inch flat-screen TV with cable channels, TV, pay movies

Room, 1 King Bed, Non Smoking (Custom)

7.4 out of 10
Good
(3 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 Double Bed, Non Smoking

Presidential Suite, 1 Double Bed, Non Smoking | 1 bedroom, pillowtop beds, in-room safe, desk

Presidential Suite, 1 Double Bed, Non Smoking

  • 420 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | Living area | 37-inch flat-screen TV with cable channels, TV, pay movies

Room, 1 King Bed, Corner

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Boardroom)

Room, 1 King Bed, Non Smoking (Boardroom) | Living area | 37-inch flat-screen TV with cable channels, TV, pay movies

Room, 1 King Bed, Non Smoking (Boardroom)

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Custom)

Room, 2 Double Beds, Non Smoking (Custom) | Living area | 37-inch flat-screen TV with cable channels, TV, pay movies

Room, 2 Double Beds, Non Smoking (Custom)

  • 420 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible (Roll-In Shower)

1 bedroom, pillowtop beds, in-room safe, desk

Suite, 2 Double Beds, Accessible (Roll-In Shower)

  • 420 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

1 bedroom, pillowtop beds, in-room safe, desk

Suite, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(1 review)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

37-inch flat-screen TV with cable channels, TV, pay movies

Suite, 1 King Bed, Accessible (Roll-In Shower)

9.6 out of 10
Exceptional
(8 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

37-inch flat-screen TV with cable channels, TV, pay movies

Suite, 2 Double Beds, Accessible, Bathtub

  • 420 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed (Wellness, In-room air purification)

1 bedroom, pillowtop beds, in-room safe, desk

Premium Suite, 1 King Bed (Wellness, In-room air purification)

9.4 out of 10
Exceptional
(3 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds (Wellness, In-room air purification)

1 bedroom, pillowtop beds, in-room safe, desk

Premium Suite, 2 Double Beds (Wellness, In-room air purification)

8.0 out of 10
Very good
(8 reviews)
  • 420 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, pillowtop beds, in-room safe, desk

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 6
  • 2 Double Beds

Two Room Presidential King Suite

  • Sleeps 2

2 Room Suite-Pure Wellness-2 Double Beds

  • Sleeps 6

2 Room Custom Suite-2 Double Beds-Nonsmoking

  • Sleeps 6

One-Bedroom Suite With 2 Double Beds And Roll-in Shower-Mobility Accessible, Non-Smoking

  • Sleeps 6

One-Bedroom Suite With 1 King Bed And Roll-in Shower-Mobility Accessible Non-Smoking

  • Sleeps 4

2 Room Custom Suite-1 King Bed-Nonsmoking

  • Sleeps 4

2 Room Corner Suite-1 King Bed-Nonsmoking

  • Sleeps 4

Two-Room Suite With 1 King Bed-Pure Wellness

  • Sleeps 4

1 King 1 Bdrm Mobility Access W/Tub No Smok

  • Sleeps 4

1 King Pure Suite Mobility/Hearing Access Tub

  • Sleeps 4

2 Room Suite With 2 Double Beds-Non-Smoking

  • Sleeps 6

One-Bedroom Suite With 2 Double Beds And Mobility Accessible Tub-Non Smoking

  • Sleeps 6

Two-Room Boardroom Suite With 1 King Bed-Non-Smoking

  • Sleeps 2

2 Dbl 1 Bdrm Ste Mobility/Hearing Access Tub Ns

  • Sleeps 6

Two-Room King Suite-Non-Smoking

  • Sleeps 4

King Room-Non-Smoking

  • Sleeps 4

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About the neighborhood

Kansas City

Tiffany Springs stay.Your stay at this Tiffany Springs hotel places you within 3 miles (5 km) of Tiffany Greens Golf Course and Zona Rosa Shopping Mall. Amity Woods Nature Park and St. Lukes Hospital are also within 3 miles (5 km).

What's nearby

  • Zona Rosa Shopping Mall - 2 min drive - 1.8 miles
  • Tiffany Greens Golf Course - 3 min drive - 1.6 miles
  • Legends Outlets Kansas City - 17 min drive - 20.2 miles
  • Kansas City Convention Center - 17 min drive - 17.1 miles
  • Harrah's Casino - 17 min drive - 14.9 miles

Getting around

  • Kansas City Union Station - 22 min drive
  • Kansas City International Airport (MCI) - 8 min drive

Restaurants

  • ‪Raising Cane's Chicken Fingers - ‬4 min drive
  • ‪First Watch - ‬4 min drive
  • ‪Golden Corral - ‬4 min drive
  • ‪Cracker Barrel - ‬10 min walk
  • ‪Whataburger - ‬4 min drive

About this property

Embassy Suites by Hilton Kansas City International Airport

3.5-star hotel near KCI Expo Center
Embassy Suites by Hilton Kansas City International Airport offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee.

A 24-hour business center and 15 meeting rooms are available. Event space at this hotel measures 10656 square feet (990 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Embassy Suites by Hilton Kansas City International Airport. An area shuttle within 2 miles and a roundtrip airport shuttle (available on request) are free. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Kansas City hotel.

  • 237 guestrooms or units
  • 8 levels
  • 10656 sq ft of conference space
  • 990 sq m of conference space
  • Built in 1989
  • Full breakfast (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Kansas City International Airport offers 237 air-conditioned accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 37-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

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Total with taxes and fees
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Property amenities

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)

Parking and transportation

  • Free roundtrip airport shuttle from 3:30 AM to midnight on request
  • Free area shuttle up to 2 mi
  • Free shopping center shuttle
  • Self parking on site (USD 17 per night; includes in/out privileges)
  • Extended parking on site (USD 17 per night)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 50
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Hilton Honors mobile app before check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during September, October, November, December, January, and February:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 (rates may vary)
  • Self parking fee: USD 17.00 per night (in/out privileges)
  • Extended parking fee: USD 17.00 per night
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Kansas City International Airport
Embassy Suites Kansas City International Airport
Embassy Suites Hotel Kansas City International Airport
Embassy Suites Kansas City International Airport
Hotel Embassy Suites Hotel Kansas City - International Airport
Embassy Suites Hotel International Airport
Embassy Suites International Airport
Embassy Suites Kansas City
Embassy Suites Hotel Kansas City International Airport
Embassy Suites by Hilton Kansas City International Airport Hotel

Frequently asked questions

How close is Embassy Suites by Hilton Kansas City International Airport to the airport?

Embassy Suites by Hilton Kansas City International Airport is 5.7 mi (8-min drive) away from the Kansas City International Airport (MCI) airport, the closest popular airport to the property.

How much does it cost to stay at Embassy Suites by Hilton Kansas City International Airport?

As of Jan 22, 2026, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Kansas City International Airport on Jan 25, 2026 start from $97.58, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Embassy Suites by Hilton Kansas City International Airport have an airport shuttle?

Embassy Suites by Hilton Kansas City International Airport offers a free airport shuttle, available from 3:30 AM to midnight on request.

Does Embassy Suites by Hilton Kansas City International Airport offer free breakfast?

Embassy Suites by Hilton Kansas City International Airport offers free full breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at Embassy Suites by Hilton Kansas City International Airport?

No, there is no casino at this hotel, but Argosy Casino (14-min drive) and Isle of Capri Casino Kansas City (18-min drive) are nearby.

What time is check-in at Embassy Suites by Hilton Kansas City International Airport?

Check-in start time: 4:00 PM; Check-in end time: midnight. Early check-in costs USD 50 (subject to availability).

Is there free parking at Embassy Suites by Hilton Kansas City International Airport?

Free parking is not available at this hotel. Self parking is available for USD 17.00 per night. Extended parking is available for USD 17.00 per night.

Does Embassy Suites by Hilton Kansas City International Airport have a pool?

Embassy Suites by Hilton Kansas City International Airport features an indoor pool. Guests can enjoy pool access from 6:00 AM to 10:00 PM.

Does Embassy Suites by Hilton Kansas City International Airport have a restaurant?

Yes, there is a restaurant on site.

Does Embassy Suites by Hilton Kansas City International Airport have a spa?

There are no spa services available at this hotel.

How close is Embassy Suites by Hilton Kansas City International Airport to downtown Kansas City?

Embassy Suites by Hilton Kansas City International Airport is 13 mi away from Kansas City.

Embassy Suites by Hilton Kansas City International Airport Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 531 out of 1016 reviews
Rating 8 - Good. 209 out of 1016 reviews
Rating 6 - Okay. 134 out of 1016 reviews
Rating 4 - Poor. 81 out of 1016 reviews
Rating 2 - Terrible. 61 out of 1016 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Randi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Stayed 2 nights in Oct 2025

10/10 Excellent

Alissa

Stayed 1 night in Oct 2025

2/10 Terrible

Patrick, Lake Ozark

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Cockroach on the wall going into the indoor pool . Snacks was popcorn and pretzels,REALLY PATHETIC. The outside of hotel is filthy ..Rooms smelled musty! Rooms are out dated .Someone from hotel was supposed to call me ,but never did … Going forward DRURY HOTEL WILL GET ALL MY BUSINESS IN YOUR NEIGHBORHOOD..
Stayed 1 night in Oct 2025

8/10 Good

Richard

Stayed 4 nights in Oct 2025

2/10 Terrible

Khristina

Disliked: Cleanliness, staff & service, property conditions & facilities
My room wasn’t completely clean, I had dirty glasses, when I asked for new ones they gave me another set of dirty glasses. I asked for housekeeping to come clean my room and they never did. My sheets had stains. My toilet didn’t work and when I asked for someone to come fix it they didn’t. You guys have 3 elevators and only one worked
Stayed 2 nights in Oct 2025

6/10 Okay

Beverly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Our stay was nice. We did find a problem with how old our TV was in the room. A 16 year old tv is not a smart tv. Other than that it was a pleasant stay. We had our grandchildren with us and we had fun swimming. The breakfast was delicious! Made to order omelets, yum! Our room had a pull out sofa bed-that mattress should be updated!
Stayed 1 night in Oct 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 1 night in Jul 2025

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in KC I will definitely stay again!
Stayed 3 nights in Sep 2025

6/10 Okay

brandon

Traveled with family
Disliked: Cleanliness, room comfort
Dirty and outdated
Stayed 1 night in Oct 2025

2/10 Terrible

Tom

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
From the entrance and throughout the facility the cleanliness of the facility shows a worn out place lacking in just daily cleaning. The room furnishings are leftover from the 1980’s but the real issue is plain old dirt and funk. Carpet everywhere is stained but especially in the room we had. Tub drain ran slow and left a ring of soap scum on tub. Foul smell came from drain. Mattresses were terrible uncomfortable. Staff were great—especially the Airport Shuttle folks. This place needs to be gutted and brought into this century. I was very surprised to see such a big named hotel chain with such a property.
Stayed 1 night in Oct 2025

6/10 Okay

Patricia

Stayed 2 nights in Oct 2025

10/10 Excellent

andreas

Stayed 1 night in Oct 2025

8/10 Good

Averey

Liked: Cleanliness, amenities, property conditions & facilities
It was a good stay
Stayed 1 night in Oct 2025

6/10 Okay

Kira

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The bed was not comfortable at all. Other than that the stay was great
Stayed 1 night in Oct 2025

8/10 Good

Melida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

4/10 Poor

Joseph

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was a good size but extremely dated. Hotel had a total of two elevators servicing the entire building and they were always crowded. Ended up just taking our luggage down the stairs because we could never get the luggage cart on the elevator. They couldn’t sign us in because we played through Expedia with Apple Pay and they made me call Expedia to get it sorted out. Mind you I’ve paid for my room and just drove ten hours to get there. The last thing I wanted to do was deal with finding a number to call and dealing with customer service. They gave us a voucher for a free pizza. I could see why they give the pizza away- it was gross. Took forever to get yet it was raw dough in the middle somehow still. We had booked the same hotel for the drive back but we’ll be staying somewhere even if we can’t get the refund. It was that unsatisfactory. Staff were nice and the breakfast was ok.
Stayed 1 night in Oct 2025

2/10 Terrible

Kathleen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No hottub was there.
Stayed 1 night in Oct 2025

8/10 Good

Mark

Stayed 1 night in Aug 2025

6/10 Okay

Eli

Liked: Staff & service
Stayed 2 nights in Oct 2025

6/10 Okay

Jennifer

Traveled with group
Liked: Cleanliness, room comfort
Staff was friendly, but very overwhelmed. At checkin, they couldnt figure out the computer system and let us up to our room without going over the final price and eventually charged my card on file. Because of this I was not told the incidental fees so was initially confused why I was charged an additional $100. Its not listed on my receipt either. Hotel seemed to be at capacity and was not adequately staffed to handle it. We checked in at 2 AM and there wasn't a single luggage cart available, even though we were the only people in the entire lobby. I was informed that they had 6 for the entire hotel which doesn't seem adequate for the size and capacity at which they were operating. All but 1 elevator was out of service, and we had to make multiple trips carrying heavy bags because of the luggage cart situation. We are able bodied, so it was inconvenient-but not the end of the world; but was very unfortunate for guests with mobility issues. I understand a-lot of things are out off staff control but it seems we weren't the only guests who had a rough experience this week end.
Stayed 2 nights in Oct 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

4/10 Poor

Cadence

Business traveler, Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Disappointing weekend stay

I understand a long line and complications but the way the front desk staff handled it with no urgency or consideration was baffling. Our room had severely stained sheets (3 brown spots). Throughout communication was awful. I felt like I was at a cheap hotel disguised as a nice one. Overall it's severely overpriced because of these issues and others.
Stayed 1 night in Oct 2025

10/10 Excellent

Matthew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One major dislike was that we had to pay for parking and another was the lack of chairs in the pool area. That being said the pool was warm and enjoyable! One thing I really liked was the environment, it was fancy but not too fancy that I felt like me and my family with young children were out of place. The staff and other guests were all so kind. The elevator was a huge hit with our youngins! We don't visit KC often, but if we do we will definitely be staying here again!!
Stayed 2 nights in Oct 2025