Explore 14 Luxury Hotels in West Yarmouth

"I was booked for 3 nights. The first night the people next door were arguing (walls are very thin)and kids were running around the cars until midnight. Went to the office the following morning and was told they had left. Night two same people in the room next to mine playing video games until 2AM. I did not stay the 3rd night and lost the money I had paid. Unfortunately the walls are so thin you can hear everything in the room next door."

"Overall we had an amazing experience! Rachel, our waitress at Landshark restaurant was our first impression of the resort since we arrived early and had lunch to kill some time. Let me just say, she was beyond perfection! That girl's customer service abilities were top knotch! She is meant for management! A manager came to our table as well and even checked on our reservation for us at the front desk while we ate; in hopes we could check in early! We were very impressed with her doing that for us! When we went to check in, there was a man working the front desk (young, blonde gentleman) who seemed to be annoyed when his manager (a delightful woman with long black hair) or anyone for that matter that talked to him. He was young so you don’t expect perfection, but again…Rachel in the restaurant was also young and she absolutely crushed her customer service skills! He just wasn’t personable. Some people are just not meant for hospitality jobs l guess, but hopefully this was just an off day….we all have those! My only other complaint was the lifeguards…I get that it is probably not fun (or well paid) to sit by a loud pool all day, but I’d say 4 out of 6 of the lifeguards we saw looked MISERABLE the whole time we were there;just MEAN MUGGIN! The cleaning staff however were so friendly and pleasant-not only did they say hello but they would thank us for visiting…and they weren’t even taking care of OUR rooms. We truly enjoyed our stay, and we would recommend this hotel to friends."

"Very clean property with lots of amenities. Did not like all the strange signage "

"The pictures online did not do it justice and I feel like the reviews have been made up by the company, the outside front looks beautiful but when you get around the back it’s in rough shape . The pool and hot tub we foamy brownish and you couldn’t even see the bottom, we decided to use the room tub since that was a bust and the tub wouldn’t hold water , the bathroom door wouldn’t close and the towels didn’t smell very clean to the point we just air dried. The exterior sliding door screen was not usable just leaning against the building and the actual slider didn’t even lock, we had to put a block in it. The staff was nice and the breakfast was ok but everything else was probably one of the worst I’ve ever stayed at and I reached out to them and they only offered about the equivalent of half a nights stay in the future. I definitely would not recommend this place ."

"Good "

"Staff was very helpful, and it was great having the 24-hour coffee bar!"