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"I don't know where to start. The staff was incredible. I mean the absolute best I have ever experienced and I mean this in everyway possible. They mad
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By a verified traveler on Mon 20 Feb 2017
Hotel Description
5-star luxury hotel near Robson Street
City center stay
Within a 10-minute walk of this West End hotel, you'll find Robson Street and Vancouver Waterfront. Granville Street and Canada Place are also within half a mile (1 km).
Luxury amenities
A full-service spa, an outdoor pool, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. You'll appreciate the 24-hour health club, bar/lounge, and coffee shop.
Free Internet, iPod docks
Boasting comforts like premium bedding and pillow menus, the 119 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with DVD players. IPod docks, 24-hour room service, and refrigerators are also available.
Shangri-La Hotel, Vancouver ratings based on 7 Verified Reviews
Review Summary
5.0
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Shangri-La Hotel, Vancouver
Everyone (3)
5 out of 5
Couldn't Be Happier
Pros:Everything
Cons:A+++
I don't know where to start. The staff was incredible. I mean the absolute best I have ever experienced and I mean this in everyway possible. They made every part of our stay perfect. I was planning a anniversary surprise and they worked with me to get every detail right, and more importantly they gave me ideas and took over when I needed help. At some point someone else took our cab and without me having to ask one of the guys went and got the company car and drove us to the restaurant so we would miss out reservation. Karyn and her concierge team were amazing. Honestly, this is the best hotel experience I have ever had.
Posted by SC, from Los Angeles on Feb 20, 2017
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5 out of 5
Never experienced something similar
I highly recommend this hotel. From the smell to the service. Everything is A +
Posted by awesome on Apr 20, 2016
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5 out of 5
Positively tranquil and memorable 4 day visit.
Pros:Close restaurants, Quiet
This tranquil hotel exudes professional service right from the underground convenient parking to the lobby and extends to the lounge, consierge and checkout. The bed was luxorious while the bathroom was modern and emmaculate.
We walked a block or two away to use the public transportation and managed to see alot of Vancouver easy enough. Highlights included the Edible Market Tour of Granville Island and a trip to Capilano Bridge. Another night, great eats could be found a short walk away at The Italian Kitchen (have the consierge make your resevation ahead for a terrific table-the place is lively and I doubt we would have had any luck on our own)
Each evening we found an inspirational book mark on our pillow-just the perfect touch to remind us that we were supporting a caring, professional organization that was trying to make our stay positively memorable.
Posted by sweetflosser, from Holliston MA on Apr 12, 2011
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5 out of 5
excellent quality and location
Pros:luxury appointments, location
The room was the best of all, comfortable, quiet, nicely decorated and with a big, nice bathroom.
Special details like the book separators every night added for the experience. Hotel's unbeatable location in downtown Vancouver, with walking distances to almost every sight. I only found some of the staff members a little too arrogant
Posted by Viajerovoyagero, from Mexico City on Feb 3, 2011
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5 out of 5
Great Hotel
The Shangri-La is a wonderful hotel, very upscale with a lot packed into what at first looks like a very tight space. The rooms are well laid out with lots of electronics and automatic lighting and curtain control. Actually probably a bit too much as you have to figure out how to "turn" the room on with you key so to speak. Nontheless, very comfortable with great beds and more blankets and comforters than you can use. They do have some good food and drink in the room, but with a bottle of water at * dollars, you can run up a big room tab quickly - though they do provide some good free snacks, fruit and water in the room when you arrive...so that's a nice touch. The work-out club is very nice, clean with new equipment and laid back lighting and sound.
That said, this is not an inexpensive hotel in any way. Just to park your car is */day, but from what I can see, most of the cars are exotic sports cars, so they certainly don't care too much. The service from check-in to check-out is professional and well done.While the restaurants and bars in the hotel are quite good, with unusual menu of an asian flare, it all is very expensive...and perhaps as good, if not better, just around any corner in this very nice part of town.
So enjoy the hotel, get a chance to to eat and shop at other, more interesting and less expensive restaurants and shops, and the Shangra-La will turn out to be a great place to stay in Vancouver
Posted by a verified traveler on Oct 15, 2010
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5 out of 5
Magical hotel
The hotel was immaculate and extremely well-appointed (push button drape openers, a TV in the bathroom mirror, etc). Service from the front desk and concierge was perfect. Our room rate included valet parking and breakfast, which made the price quite reasonable. The a la carte breakfast was delicious with the best breakfast potatoes I have ever had. The only negative would be the perfume-like scent in the public areas that might be bothersome to some people.
Overall, I would stay in the Vancouver Shangri-La any time and will look for other hotels in this chain when I travel abroad.
Posted by a verified traveler on May 8, 2010
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5 out of 5
Tout était parfait! Accueil chaleureux et attentioné. Chambre agréable et confortable. Emplacement de choix.
Posted by a verified traveler on Mar 27, 2019
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Comment from Hotel Management
Mar 27, 2019
by Milan D
Thank you for taking the time to share this feedback, we hope to welcome you back to Shangri-La Hotel, Vancouver again soon!
Kind regards,
Milan Drager, General Manager
Shangri-La Hotel, Vancouver offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. A spa tub, a sauna, and spa services are also featured at the luxury Shangri-La Hotel, Vancouver. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Parking is available for a fee. This 5-star Vancouver hotel is smoke free.
119 guestrooms or units
15 levels
Dining venue
Bar or lounge
Coffee shop
Childcare (surcharge)
Poolside lounge chairs
Charging station for electric cars
Business facilities
1 conference room
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Library
Terrace
Newspapers in lobby (free)
ATM
Elevator
No smoking on site
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Valet parking (surcharge)
Transport
Airport: Vancouver, BC (YVR-Vancouver Intl.) (13.9 km / 8.7 mi)
Train station: Vancouver Waterfront Station (1.1 km / 0.7 mi)
Metro station: Burrard Station (0.3 km / 0.2 mi)
Property shuttles: Airport pick-up
Parking: Valet parking available for a surcharge
Room Amenities
Shangri-La Hotel, Vancouver offers 119 air-conditioned accommodations with iPod docking stations and DVD players. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators, coffee/tea makers, and minibars. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Vancouver hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Minibar
IPod dock
In-room dining (24 hours)
Flat-screen television
Premium channels
DVD player
Refrigerator
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Pillow options
Cribs (free)
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Local calls (free)
Hair dryer
Safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Connecting rooms available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.
Shangri-La Hotel, Vancouver has a restaurant on site.
24-hour room service is available.
Nearby Activities
An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Free bicycles on site
Ecotours nearby
Hiking/biking trails nearby
Spa Services
Guests can indulge in a pampering treatment at the hotel's full-service spa, CHI, The Spa. Services include hot stone massages, facials, body wraps, and body treatments.
Hot stone massage
Manicures and pedicures
Body wraps
Body treatments
Facial treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Hotel Policies
Check-in
Minimum check-in age is: 18
Special check-in instructions:
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pets
Pets: CAD 50 per accommodation, per stay
Only dogs and cats are allowed
Maximum 1 per room (weight limit: 50 lbs)
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards not accepted
No rollaway/extra beds available
24-hour check-in
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between CAD 19 and CAD 34 for adults, CAD 4 and CAD 9 for children (approximately)
Airport shuttle fee: CAD 135.00 per vehicle
Valet parking fee: CAD 48.00 per night
Pet fee: CAD 50 per accommodation, per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Shangri-La Vancouver
Hotel Vancouver Shangri-La
Shangri La Hotel, Vancouver
Shangri-La Hotel Vancouver
Shangri-La Vancouver
Shangri-La Vancouver Hotel
Vancouver Hotel Shangri-La
Vancouver Shangri-La
Vancouver Shangri-La Hotel
Shangri La Hotel Vancouver
Shangri-La Hotel, Vancouver Hotel
Shangri-La Hotel, Vancouver Vancouver
Shangri-La Hotel, Vancouver Hotel Vancouver
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
Green / Sustainable Property This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
