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Civic Hotel Autograph Collection

4.0 star property
4-star eco-certified hotel in City Centre

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Photo gallery for Civic Hotel Autograph Collection

Outdoor pool
Reception
Breakfast, lunch and dinner served
Room, 1 King Bed, Non Smoking, Corner | In-room safe, desk, laptop workspace, blackout drapes
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Breakfast available
  • Room service
  • Pool
  • Bar
  • Pet friendly

Explore the area

View in a map
13475 Central Avenue, Surrey, BC, V3T 0K2
  • Holland Park
    ‪7 min walk‬
  • Guilford Town Centre
    ‪4 min drive‬
  • Hard Rock Casino Vancouver
    ‪8 min drive‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Corner

Room, 1 King Bed, Non Smoking, Corner | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking, Corner

9.2 out of 10
Wonderful
(30 reviews)
  • 372 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(32 reviews)
  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(32 reviews)
  • 345 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Twin Bed, Non Smoking

Room, 1 Twin Bed, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Twin Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 334 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

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About the neighborhood

Surrey

Central Surrey getaway .Within a 15-minute walk of this City Centre hotel, you'll find Central City Shopping Centre and Holland Park. Guilford Town Centre and Bear Creek Park are also within 3 miles (5 km).

What's nearby

  • Central City Shopping Centre - 4 min walk - 0.3 miles
  • Holland Park - 7 min walk - 0.4 miles
  • Guilford Town Centre - 4 min drive - 2.5 miles
  • Hard Rock Casino Vancouver - 8 min drive - 4.9 miles
  • Lougheed Town Centre - 12 min drive - 8.5 miles

Getting around

  • Surrey Central Station - 3 min walk
  • Coquitlam Central Station - 15 min drive
  • Vancouver Intl. Airport (YVR) - 38 min drive

Restaurants

  • ‪Skye Avenue Kitchen & Lounge - ‬5 min walk
  • ‪Nemesis Coffee ( The Pavilion ) - ‬6 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Tim Hortons - ‬4 min walk
  • ‪Trees Organic Coffee - ‬3 min walk

About this property

Civic Hotel Autograph Collection

4-star eco-certified hotel in City Centre
Civic Hotel Autograph Collection offers its guests an outdoor pool and a hot tub. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and 8 meeting rooms are available. Event space at this hotel measures 7978 square feet (741 square meters) and includes a conference center. A terrace, multilingual staff, and concierge services are also featured at the eco-certified Civic Hotel Autograph Collection. For a fee, parking is available.

This 4-star Surrey hotel is smoke free.

  • 144 guestrooms or units
  • 21 levels
  • 7978 sq ft of conference space
  • 741 sq m of conference space
  • Built in 2017
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Civic Hotel Autograph Collection offers 144 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. 32-inch LED televisions come with premium satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Filipino, Hindi, Romanian

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Property amenities

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (CAD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: CAD 27 for adults and CAD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Hot tub
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LED TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from July 20 2025 to August 8 2025 (dates subject to change):
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CAD 50.00 per accommodation, per stay
  • Maximum 2 (weight limit: 110 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 500.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 27.00 for adults and CAD 15.00 for children
  • Self parking fee: CAD 20 per day (in/out privileges)
  • Pet fee: CAD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Civic Autograph Collection
Civic Autograph Collection
Civic Hotel Autograph Collection Hotel
Civic Hotel Autograph Collection Surrey
Civic Hotel Autograph Collection Hotel Surrey

Frequently asked questions

How close is Civic Hotel Autograph Collection to the airport?

Civic Hotel Autograph Collection is 12.7 mi (26-min drive) away from the Pitt Meadows, BC (YPK) airport, the closest popular airport to the property.

How much does it cost to stay at Civic Hotel Autograph Collection?

As of Aug 21, 2025, prices found for a 1-night stay for 2 adults at Civic Hotel Autograph Collection on Sep 1, 2025 start from $219.98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Civic Hotel Autograph Collection have an airport shuttle?

Airport shuttle services are not available at Civic Hotel Autograph Collection.

How close is Civic Hotel Autograph Collection to the beach?

This hotel is 13.2 mi (26-min drive) from Crescent Beach and 15.7 mi (38-min drive) from White Pine Beach. Don't forget your sunscreen!

Does Civic Hotel Autograph Collection offer free breakfast?

Free breakfast isn’t provided at Civic Hotel Autograph Collection, but cooked-to-order breakfast is offered for a fee of CAD 27.00 for adults and CAD 15.00 for children. It's available every day from 6:30 AM to 10 AM.

Is there a casino at Civic Hotel Autograph Collection?

No, there is no casino at this hotel, but Hard Rock Casino Vancouver (10-min drive) and Starlight Casino (16-min drive) are nearby.

What time is check-in at Civic Hotel Autograph Collection?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Civic Hotel Autograph Collection?

Free parking is not available at this hotel. Self parking is available for CAD 20 per day.

Does Civic Hotel Autograph Collection have a pool?

Civic Hotel Autograph Collection features an outdoor pool. Guests can enjoy pool access from 7:00 AM to 9:00 PM.The pool will be unavailable from July 20 2025 to August 8 2025 (dates subject to change).

Does Civic Hotel Autograph Collection have a restaurant?

Civic Hotel Autograph Collection is home to Prado Cafe, which features light fare.

Does Civic Hotel Autograph Collection have a spa?

There are no spa services available at this hotel.

How close is Civic Hotel Autograph Collection to downtown Surrey?

Civic Hotel Autograph Collection is 0.2 mi away from Surrey.

Civic Hotel Autograph Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 666 out of 1000 reviews
Rating 8 - Good. 214 out of 1000 reviews
Rating 6 - Okay. 49 out of 1000 reviews
Rating 4 - Poor. 27 out of 1000 reviews
Rating 2 - Terrible. 44 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Madhur Sunny

Stayed 6 nights in May 2025

10/10 Excellent

ranjit

Everything was perfect. Will stay here again for sure
Stayed 1 night in May 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, staff and service,,
Stayed 2 nights in May 2025

10/10 Excellent

Norma

Stayed 3 nights in May 2025

10/10 Excellent

Gaggu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was easy to find once off the main Trans-Canada Highway. Very clean and friendly staff. Even though we had to pay for parking in the parkade, $15 was reasonable for the night. Guildford Mall was a quick drive away. We didn’t get a chance to use the pool or hot tub, but it looked cool. We stayed in a corner king room. Views were pretty and we’d stay here again!
Stayed 1 night in May 2025

8/10 Good

Christopher

Stayed 1 night in Apr 2025

10/10 Excellent

racquelle

Traveled with family
Liked: Cleanliness, staff & service
Super sketchy and inconvenient area, and no free breakfast which is sad. Nice stay otherwise!
Stayed 1 night in Apr 2025

8/10 Good

jonathan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything with the room and service went well. I felt rushed when asking questions. Dont go out around at night, im not one to be afraid but its definitely and unsafe scene. The pool hours should be a bit later.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sushanta

Stayed 1 night in Apr 2025

4/10 Poor

Evan

Traveled with family
Liked: Cleanliness, staff & service
The room was smaller than expected. Parking was $20 a day and does not come with the boarding fees. The room was in good condition. There was only one ice machine on floor 4 that was out of order when we tried to use it. The restaurant was nice. Gang activity right outside hotel with homeless people on streets. We went to convenient store late at night and ran into a bunch of gangs and it was pretty sketchy. So be mindful when staying here.
Stayed 2 nights in Apr 2025

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent lodging. Rooms are ridiculously small for 300$ a night. Parking is 15$ a night, at 300$ a night…throw in the parking. Skytrain is right beside location so it’s super handy for getting out of Surrey! All in all not a bad place but will be going back to Sheraton at Guilford. Better value. Bigger rooms, free parking and closer to restaurants and shopping.
Stayed 2 nights in Apr 2025

8/10 Good

Melani

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was wonderful. My friend and I came out to hike for a few days over the Easter Long Weekend. Only complaints were how noisy the sky train was at night, the pillows were very uncomfortable and the restaurant had terrible food. Staff and food/drink at the cafe were a 10/10. Front desk staff were outstanding. The restaurant staff made up for our poor food with 2 free breakfast buffets and checked in many times which was very nice of them. Cocktails at the restaurant were delicious! Overall great stay, just a few small hiccups but nothing major!
Stayed 3 nights in Apr 2025

6/10 Okay

Craig

Traveled with family
Stayed 1 night in Apr 2025

10/10 Excellent

Carolyn

Liked: Amenities
Very nice
Stayed 2 nights in Apr 2025

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff are amazing. The location, not so much. Right beside the Surrey train station...noisy and dirty on the south side.
Stayed 2 nights in Apr 2025

10/10 Excellent

Gowthaman

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and stylish
Stayed 1 night in Apr 2025

4/10 Poor

Anne

Traveled with family
When i checked my parents in for my dads 80th bday they tried to charge me 120 dollars more than i was told 2 weeks prior Then they cleaned the room but didnt remove dirty dishes from room but made the bed i took it down to front desk and told them the situation and they looked right thru me and was confused and took it from me so i left They checked out today i left full instructions i would pay the parking out of my deposit but when my parents checked out today they told them they needed to pay the outstanding parking amount before they could leave not impressed at all expecially the 533.00 i paid for 2 nights and parking isnt included either and such a small room for that amount also
Stayed 2 nights in Apr 2025

10/10 Excellent

Olorunsola

Liked: Cleanliness, staff & service, property conditions & facilities
Comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always superb service. Our number one go to when in Surrey. We'll be back!!
Stayed 1 night in Mar 2025

10/10 Excellent

Joey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a couple days. Staff were all amazing and friendly. Our room was very clean. Would definitely stay here again!
Stayed 2 nights in Mar 2025

10/10 Excellent

Harleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

tahmid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

SHARON

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all is really excellent just the area is closed to train station which makes it super busy area and bit noisy for the transportation. But otherwise rooms are clean and staff are very friendly. Excellent customer service.
Stayed 2 nights in Mar 2025