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"Staff were wonderful and room was quiet and comfortable . Very clean which I appreciate. Indoor pool, spa , sauna and other services. " More

By a verified traveler on Tue 01 May 2018

Hotel Description

Hotel near Milbrandt Vineyards in Prosser

In Prosser

You'll find Milbrandt Vineyards and Sage Bluff Alpacas within 3 miles (5 km) of this hotel.

Renovated in 2017

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the free WiFi in public areas and onsite conference space. Enjoy the spa tub and free perks like full breakfast and free self parking.

WiFi, refrigerators

The 86 individually furnished guestrooms offer WiFi and DVD players. Flat-screen TVs come with cable channels, and other amenities include refrigerators and microwaves.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$115* Per night/room May 9 - May 10

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Best Western Plus The Inn at Horse Heaven ratings based on 5 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Plus The Inn at Horse Heaven

Everyone (2) Couples (1) Family (1)
2 out of 5
We have stayed at this property the last 4 years in September and it seems that the property goes down hill every year. The rooms need to be updated and we didn't see many employees on sight. Even though you added an omelet bar breakfast was not very good. I'm afraid this is the last year were will be staying at this property.

Posted by on Sep 22, 2019

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Comment from Hotel Management

Sep 25, 2019 by Lance

Dear Guest, First of all, thank you so much for choosing our hotel during your trip to the area. I am sorry to hear you did not have a grand experience. We have made many changes to improve our outdoors along with our remodel that was completed in 2018. We look forward to advancing and updating our brand with the every growing demand and change within the industry. I do hope we will be able to better serve you during your next visit. Sincerely, Lance Weber General Manager

5 out of 5
Staff were wonderful and room was quiet and comfortable . Very clean which I appreciate. Indoor pool, spa , sauna and other services.

Posted by , from Seattle WA on May 1, 2018

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Comment from Hotel Management

May 1, 2018 by Lance Weber

Dear Kimberlt, Wow, this review totally encouraged our staff. We are so grateful to be able to provide many amenities along with spacious outdoor lawns and seating for our guests! Thank you for your praises toward our staff and the recognition to the housekeepers and all their efforts to see that your hotel experience is clean and pleasant. We look forward to serving you again at the Best Western Plus Inn at Horse Heaven. Sincerely, Lance Weber General Manager

2 out of 5

One of few options in Prosser

Pros: Comfortable beds. Nice shower.
Cons: Get your WiFi to work. Get your keys to work to open doors. Be more concerned about the guests' comfort.
Location: Prosser is one of the wine capitals of Washington, so the main thing to do is go wine tasting, which is easy and fun.
Because they are about "the only game in town," they seem to think they can cut corners. The room key didn't work on the outside doors, which meant someone INSIDE had to let us in. The WiFi didn't work. The staff seemed unconcerned about the things that didn't work for the customers. The room was nice and it was clean. The beds were comfortable. But the amenities were poor. Having just stayed the night before in another motel in Eastern Washington that cost $40 LESS and had better amenities, I was disappointed overall.

Posted by on Oct 5, 2015

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4 out of 5

Best lodging option in a small town

Pros: Free breakfast, Close restaurants, Free Internet
Prosser is a small town in the the Yakima Valley and a hub for several area wineries. The Best Western is the only brand name motel in town and is the nicest with fairly reasonable rates. It is within walking distance of the Prosser Wine Village that has several winery tasting rooms within a couple of blocks area.

Posted by , from Longview, WA, USA on Nov 8, 2012

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3 out of 5

Icky soft water/ lumpy beds

The sheets on the bed didn't feel good and the beds were made poorly ending in a lumpy bed. We had to try to straighten the bed during the night but the lumps came back. Also the water is soft making the soap impossible to rinse off.

Posted by on Sep 8, 2006

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About the Best Western Plus The Inn at Horse Heaven

Location 259 Merlot Dr, Prosser, WA 99350

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus The Inn at Horse Heaven offers its guests an indoor pool, a spa tub, and a fitness center. WiFi is free in public spaces. Free breakfast is served. The business-friendly Best Western Plus The Inn at Horse Heaven also features laundry facilities and an elevator. Free self parking is available. A complete renovation of Best Western Plus The Inn at Horse Heaven was completed in July 2017. This Prosser hotel is smoke free.

  • 86 guestrooms or units
  • Full breakfast (free)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Yakima, WA (YKM-Yakima Air Terminal - McAllister Field) (76.4 km / 47.5 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus The Inn at Horse Heaven offers 86 air-conditioned accommodations with DVD players and complimentary newspapers. Each accommodation is individually furnished. Beds feature premium bedding. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free full breakfast.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 30.00 per pet, per day
  • Only dogs are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.01 per stay (rates may vary)
  • Pet fee: USD 30.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Horse
  • Best Western Horse Heaven
  • Best Western Plus Horse Heaven
  • Best Western Plus Horse Heaven Prosser
  • Best Western Plus Inn Horse Heaven
  • Best Western Plus Inn Horse Heaven Prosser
  • Best Western Plus The Inn At Horse Heaven Hotel Prosser
  • Best Western Prosser
  • Prosser Best Western
  • Best Plus The At Horse Heaven
  • Best Western Plus The Inn at Horse Heaven Hotel
  • Best Western Plus The Inn at Horse Heaven Prosser
  • Best Western Plus The Inn at Horse Heaven Hotel Prosser

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.