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"Staff was great.... Only bad thing was the club at night was too loud! I could hear the music! I was on the 31st floor! The club was in the lobby! " More

By a verified traveler on Mon 18 Jul 2016

Hotel Description

3.5-star golf hotel near Club Campestre Golf Course, connected to a shopping center

Boardwalk, shopping nearby

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Club Campestre Golf Course and within 2 miles (3 km) of Agua Caliente Racetrack. Also, Paseo Chapultepec is within half a mile (1 km) and Caliente Racetrack Casino is within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a 24-hour health club on site, and laundry facilities and concierge services are also offered.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and down comforters, the 365 guestrooms also offer free WiFi and LCD TVs with cable channels. 24-hour room service, rainfall showerheads, and coffee/tea makers are also available. Housekeeping is available once per stay.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$85* Per night/room Oct 23 - Oct 24

Executive Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Double Room (Grand Club)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Hotel Tijuana ratings based on 20 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Hotel Tijuana

Everyone (12) Couples (1) Family (5)
5 out of 5

Posted by on Sep 29, 2019

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Comment from Hotel Management

Sep 30, 2019 by ISABEL R

Thank you for your comments! We already made some changes in order to improve the facilities and exceed the expectations of our guests. We hope to see you again in a near future. Thank you for staying with us!

5 out of 5
Great service great location good prices good parking

Posted by on Sep 19, 2019

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Comment from Hotel Management

Sep 23, 2019 by ISABEL R

Thank you for your comments! We already made some changes in order to improve the facilities and exceed the expectations of our guests. We hope to see you again in a near future. Thank you for staying with us!

2 out of 5

Posted by on Sep 10, 2019

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Comment from Hotel Management

Sep 11, 2019 by ISABEL R

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Good people is nice job and friendly goooood I recommend this

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 22, 2019 by ISABEL

Thanks for staying with us. We work hard to make our guest happy and appreciate your feedback!

5 out of 5
Very nice and clean. Worth every penny. More than expected. Recommend to all.

Posted by on Jun 27, 2019

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Comment from Hotel Management

Jun 27, 2019 by ISABEL

Thanks for staying with us. We work hard to make our guest happy and appreciate your feedback!

5 out of 5
It’s always a pleasure to stay at the Grand Hotel Tijuana!

Posted by on May 27, 2019

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Comment from Hotel Management

May 27, 2019 by ISABEL

Thanks for staying with us. We appreciate your feedback!

5 out of 5
How close it is to the adjacent golf course.Club Campestre TJ

Posted by on Apr 28, 2019

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Comment from Hotel Management

Apr 29, 2019 by ISABEL

Thanks for staying with us. We appreciate your feedback!

5 out of 5
The entire staff provided us with excellent customer service. I highly recommend Grand Hotel Tijuana.

Posted by on Mar 31, 2019

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Comment from Hotel Management

Apr 1, 2019 by ISABEL

Thanks for staying with us. We appreciate your feedback!

1 out of 5

Horrible customer support

My wife got there earlier, I call them in advance, they say it fine she can leave luggage with us. Later, she could not even check in, reason? She was not on the reservation. They gave me a solution, call Cheapticket reservation and add her, did it but still could not get in until she paid the room with her visa. Got there and recover her money. Went back next day of rental, they did not let me in, because they said it was rented on my wife's bame. I paid with American express now disputing my payment. Personal there just said do whatever you want. So, not even stayed at the hotel and paid for it; they screwed up everytging and not respinssible for it. Thought it was the safest hotel to go to Tijuana, big mistake they are thieves.

Posted by , from Utah on Jul 3, 2018

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Comment from Hotel Management

Jul 6, 2018 by Carlos

Thank you very much for your coment, we really appreciate it since it helps us to improve our service.

2 out of 5

Mixed Feelings

Pros: Room-spacious enough Highlight: Rooftop pool, jacuzzi area with cabanas & views of the city, golf course. Sauna, Steam Room, workout room.
Cons: Room could use updating, b brighter, add dresser, increase TV size & tweak the color & sound. Bathroom pocket door instead of regular
 door
Location: Upper scale location, many restaurants, grocery, other stores & gas stations nearby. Clubs too, if that's your thing. Walking around, plenty to see
Was told at front desk discounted parking rate was for entire stay, however, it was per in/out of auto. (may have been a language misunderstanding, not sure) I was awakened Saturday/Sunday AM due to very loud music from a nearby club & this lasted well into 5AM or so. I called front desk & was told there was nothing they could do about it. Then they brought earplugs to the room & we were on the 20th floor!!! Staff not truthful about in room coffee packets. We stayed 3 days/2 nights. Room had one coffee packet-enough for 2 people. I called requesting another packet for the next day. Was told they were "out of stock" (Really? I didn't believe that). However, I could "Order" room service coffee. I declined, saw a maid on floor, asked her & received a packet! Upon leaving we asked for a receipt, was told by a young male front desk clerk that we would get it via Expedia/Travelocity, not by the hotel. We checked our credit card to see if the deposit was charged, noticed it WAS pending. Returned to front desk, then a female front desk clerk did in fact give us a check out receipt, as we had gotten a check in receipt as well. (Note: Hotel room was paid in advance & this receipt was for the "incidentals" that most hotels require a credit card) Room was comfortable, 2 doors in room had been freshly painted, I could smell paint, but it wasn't too offensive. 32" TV too small for the size of room & distance from TV table to bed, color/sound was horrible.

Posted by , from L.A on May 30, 2017

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Property Features

Grand Hotel Tijuana offers its guests an outdoor pool and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 4306 square feet (400 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Grand Hotel Tijuana. You'll have access to the outdoor pool at a partner property. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Tijuana hotel.

  • 1 building
  • 365 guestrooms or units
  • 32 levels
  • 4306 sq ft of conference space
  • 400 sq m of conference space
  • Built in 1985
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.) (8.3 km / 5.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Grand Hotel Tijuana offers 365 air-conditioned accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature down comforters. 32-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, and complimentary toiletries. This Tijuana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered once per stay. Amenities available on request include in-room massages. Housekeeping is provided on a limited basis.

  • Pillowtop beds
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (once per stay)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 12:30 PM.

Emma - Onsite fine-dining restaurant. Guests can enjoy drinks at the bar.

BAR 4500 - Onsite gastropub. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Parking height restrictions apply
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 1800.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 227 and MXN 303 for adults, MXN 109 and MXN 160 for children (approximately)
  • Self parking fee: MXN 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Tijuana
  • Grand Tijuana
  • Tijuana Grand Hotel
  • Grand Hotel Tijuana Hotel
  • Grand Hotel Tijuana Tijuana
  • Grand Hotel Tijuana Hotel Tijuana

You should know

  • Pool access available from 8 AM to 8 PM.
  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Tijuana-Hotels-Grand-Hotel-Tijuana.h11108-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.