"Staff was great.... Only bad thing was the club at night was too loud! I could hear the music! I was on the 31st floor! The club was in the lobby! " More

By a verified traveler on Mon 18 Jul 2016

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Hotel Description

A family-friendly stay in Tijuana awaits you at Grand Hotel Tijuana. Within just a 10-minute stroll, you'll find Club Campestre Golf Course and Paseo Chapultepec. Highlights at this hotel include 2 bars/lounges, a restaurant, and an outdoor swimming pool.

You can enjoy LCD TVs with cable channels, and all 365 rooms feature free WiFi, coffee/tea makers, and in-room massages. Nice touches to enhance your stay include rainfall showerheads and free toiletries, while pillowtop beds and down comforters invite a good night's rest. 24-hour room service, hair dryers, and phones are also available. Housekeeping is available once per stay.

A day of pampering can include facials and mani/pedis. The restaurant, Plaza Cafe, is open for breakfast, brunch, and lunch. BAR 4500 is the hotel's own gastropub, serving drinks along with breakfast and lunch. Enjoy the nightclub, 24-hour health club, and seasonal outdoor swimming pool. 4306 square feet (400 square meters) of event facilities include 14 meeting rooms and conference space, and other business amenities include a business center. Plus you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is served between 7 AM and 1 PM. There's also the convenience of self parking.

Places within a 30-minute walk of this 3.5-star Tijuana hotel include Caliente Racetrack Casino and Agua Caliente Racetrack.

Grand Hotel Tijuana ratings based on 11 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0
2 out of 5

Mixed Feelings

Pros: Room-spacious enough Highlight: Rooftop pool, jacuzzi area with cabanas & views of the city, golf course. Sauna, Steam Room, workout room.
Cons: Room could use updating, b brighter, add dresser, increase TV size & tweak the color & sound. Bathroom pocket door instead of regular
 door
Location: Upper scale location, many restaurants, grocery, other stores & gas stations nearby. Clubs too, if that's your thing. Walking around, plenty to see
Was told at front desk discounted parking rate was for entire stay, however, it was per in/out of auto. (may have been a language misunderstanding, not sure) I was awakened Saturday/Sunday AM due to very loud music from a nearby club & this lasted well into 5AM or so. I called front desk & was told there was nothing they could do about it. Then they brought earplugs to the room & we were on the 20th floor!!! Staff not truthful about in room coffee packets. We stayed 3 days/2 nights. Room had one coffee packet-enough for 2 people. I called requesting another packet for the next day. Was told they were "out of stock" (Really? I didn't believe that). However, I could "Order" room service coffee. I declined, saw a maid on floor, asked her & received a packet! Upon leaving we asked for a receipt, was told by a young male front desk clerk that we would get it via Expedia/Travelocity, not by the hotel. We checked our credit card to see if the deposit was charged, noticed it WAS pending. Returned to front desk, then a female front desk clerk did in fact give us a check out receipt, as we had gotten a check in receipt as well. (Note: Hotel room was paid in advance & this receipt was for the "incidentals" that most hotels require a credit card) Room was comfortable, 2 doors in room had been freshly painted, I could smell paint, but it wasn't too offensive. 32" TV too small for the size of room & distance from TV table to bed, color/sound was horrible.

Posted by , from L.A on May 30, 2017

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4 out of 5

Grand hotel stay

Staff was great.... Only bad thing was the club at night was too loud! I could hear the music! I was on the 31st floor! The club was in the lobby!

Posted by , from mission viejo, Ca on Jul 18, 2016

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2 out of 5

Will not be going back

So first off check in is 3pm, we arrived and lone was about 30ppl. We were taken to another floor for "faster" check in, then I was told the room I paid extra for was not available. I wouldn't accept that so we waited around untill 6pm to finally get our room, it was ok. Like a low grade room. Beds were uncomfortable halls had a wierd smell and room service never came when called. None of the facilities they advertise were even running, salon, restaurants, casino,club, only the pool. The pool was the only nice thing here. They are all about the money, not satisfied costumers. It was way overpriced for what we got. I recommend pueblo amigo in tj. Way cheaper, way nicer, luxury rooms and great service. Save your money and don't go here

Posted by on May 11, 2016

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4 out of 5

Good choice

There was some construction going on in some areas of the lower levels in the towers. Overall it was a nice place with all the amenities.

Posted by on Nov 22, 2015

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5 out of 5

Excellent hotel in Tujuana

Loved everything about it! 2nd time staying there and deff! Going back for my 3rd time.

Posted by , from los angeles on Sep 2, 2015

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1 out of 5

Terrible Service

The staff was very rude at the front desk. Also, there was fungus around the tub and the restroom wasn't very clean all around.

Posted by on May 4, 2015

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3 out of 5

Dissappointment

First you have pay for parking. The reception desk needs to work on customer service skills! The beds are "not comfortable" they had a hard time finding my reservations.

Posted by , from E. on Apr 2, 2015

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5 out of 5

Its always nice and comfortable,

Pros: Its always clean, great atmosphere, everyone has a great attitude and polite.
Cons: The parking it use to be free.
Location: It's close to downtown, restaurants enterttaiment, its great.
The stay was so great that we end up staying another night.

Posted by , from Ontario California USA on Mar 23, 2015

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4 out of 5

very pleased

I've stayed in higher level hotels in the US and Canada but the Grand was my first stay in Tijuana. The front desk experience was great. They went out of there way to accomodate me. The parking was secure and clean. The room was more than fine. The bathroom was very clean with all the amenities. My bed was comfortable, the TV had US channels and the room was safe and quiet. All of the staff were friendly, respectful and helpful and I would stay there again without any worries. I submitted my rating as a 4 because I need to be blown away for me to give a 5.

Posted by on Jul 1, 2007

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4 out of 5

very nice

u.s. comparable hotel would cost double.nice and clean.speak english. professional staff.

Posted by on Nov 13, 2006

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Property Features

Grand Hotel Tijuana offers its guests an outdoor pool and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. A business center and meeting rooms are available. Event space at this hotel measures 4306 square feet (400 square meters) and includes conference space. A nightclub, a terrace, and tour/ticket assistance are also featured at the family-friendly Grand Hotel Tijuana. You'll have access to the outdoor pool at a partner property. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Tijuana hotel.

  • 1 building
  • 365 guestrooms or units
  • 32 levels
  • 2 bars or lounges
  • 11 conference rooms
  • 4306 sq ft of conference space
  • 400 sq m of conference space
  • Built in 1985
  • Dining venue
  • Nightclub
  • Coffee shop
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.) (8.3 km / 5.2 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Grand Hotel Tijuana offers 365 air-conditioned accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature down comforters. 32-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, and complimentary toiletries. This Tijuana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered once per stay. Amenities available on request include in-room massages.

  • Pillowtop beds
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (once per stay)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 1 PM.

Plaza Cafe - This restaurant serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. A children's menu is available.

BAR 4500 - This gastropub serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club. Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Golf lessons available nearby

Spa Services

  • Manicures and pedicures
  • Facial treatments

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 1700.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 199 and MXN 260 for adults, MXN 99 and MXN 125 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.