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"Everything was Ok for the prize " More

By a verified traveler on Mon 12 Jul 2021

Hotel Description

3-star eco-friendly hotel near Centro Cultural Tijuana

In shopping district

Within a 15-minute walk of this Zona Rio hotel, you'll find Centro Cultural Tijuana and Plaza Rio Commercial Center. Also, Las Americas Premium Outlets is within 3 miles (5 km) and U.S. Consulate General Tijuana is within 6 miles (10 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, a snack bar/deli, and dry cleaning are also offered.

Free WiFi, flat-screen TVs

The soundproofed guestrooms offer free WiFi and free bottled water. Other amenities include flat-screen TVs, hair dryers, and safes.

Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$61* Per night/room Aug 24 - Aug 25

Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ibis Tijuana Zona Rio ratings based on 10 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Ibis Tijuana Zona Rio

Everyone (6) Couples (1) Family (2)
5 out of 5
Everything was Ok for the prize

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 12, 2021 by Jose Enrique Colmenares Alcocer

Dear Guest, we appreciate your coalification about our service We hope to have the opportunity to serv you again in the future Sincerely José Enrique Colmenares alcocer General Manager

3 out of 5
It was ok, they charged more than what I had booked on Travelocity.

Posted by on May 11, 2021

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Comment from Hotel Management

May 12, 2021 by Hotel Ibis Tijuana

Thank you for your comments,We hope to see you in the near future on your next visit to Tijuana. Gracias

5 out of 5
The staff was friendly and the rooms were clean. We would stay here again.

Posted by , from Long beach on Oct 4, 2020

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Comment from Hotel Management

Oct 4, 2020 by Julian Palomo

Dear Jose, We very much appreciate your comments regarding your stay at the Ibis Tijuana zona rio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julian Palomo. Gerente general.

3 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Aug 30, 2020 by Julian Palomo

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Julian Palomo. Gerente general

1 out of 5
The guests who stay at this property are terrible they just come to party. You will never get sleep. There’s always people in and out of room all night. Etc.

Posted by on Feb 5, 2020

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Comment from Hotel Management

Aug 30, 2020 by Julian Palomo

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Julian Palomo. Gerente general

5 out of 5

Posted by on Jan 23, 2020

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Comment from Hotel Management

Aug 30, 2020 by Julian Palomo

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julian Palomo. Gerente general

5 out of 5

Posted by on Jan 1, 2020

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Comment from Hotel Management

Aug 30, 2020 by Julian Palomo

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julian Palomo. Gerente general

3 out of 5
That it was new, however the staff was a bit slow when it came to processing our check in.

Posted by on Aug 4, 2019

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1 out of 5

Posted by on Jul 29, 2019

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4 out of 5
Hotel was recently renovated and changed ownership. Room were a bit smallish, good enough for 1 or 2 people stay. The room had a light musty smell but not too annoying. Room was in the minimalist realm with no fridge or coffee maker like most hotels have. Coffee shop was minimal as well but provided breakfast at an additional cost. The good thing is that there are many places to eat within walking distance and Costco was literally across the street. All in all a good experience and would definitely say here again. The room rate was most reasonable.

Posted by on Jun 17, 2019

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Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities
  • Shuttle services

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi is free in public spaces. The eco-friendly Ibis Tijuana Zona Rio also features tour/ticket assistance, concierge services, and laundry facilities. Free self parking is available. This 3-star Tijuana hotel is smoke free.

  • 144 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: General Abelardo L. Rodriguez Intl. Airport (TIJ) (7.8 km / 4.8 mi)
  • Parking: Free self parking

Room Amenities

Ibis Tijuana Zona Rio offers 144 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions are featured in guestrooms. Bathrooms include showers and hair dryers. This Tijuana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Flat-screen television
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Ibis Kitchen - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: MXN 400.00 per pet, per night, plus a deposit of MXN 1000 per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 33 lbs)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 139 for adults and MXN 70 for children (approximately)
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 400.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ibis Tijuana Opening January 2019 Hotel
  • ibis Opening January 2019 Hotel
  • ibis Tijuana Opening January 2019
  • ibis Opening January 2019
  • ibis Tijuana Opening June 2019 Hotel
  • ibis Opening June 2019 Hotel
  • ibis Tijuana Opening June 2019
  • ibis Opening June 2019
  • Hotel ibis Tijuana (Opening June 2019) Tijuana
  • Tijuana ibis Tijuana (Opening June 2019) Hotel
  • Hotel ibis Tijuana (Opening June 2019)
  • ibis Tijuana (Opening June 2019) Tijuana
  • ibis Tijuana (Opening January 2019)
  • Ibis Tijuana Opening June 2019
  • Ibis Tijuana Zona Rio Hotel
  • Ibis Tijuana Zona Rio Tijuana
  • Ibis Tijuana Zona Rio Hotel Tijuana

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.