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"There was a burn hole in the sheet on the bed and we chalked it up to being in Mexico. However, when we checked out, they went to our room and pulled ... " More

By a verified traveler on Sat 12 Oct 2019

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Hotel Description

3-star hotel near Plaza Rio Commercial Center

City center stay

Within 3 miles (5 km) of this Tijuana hotel, you'll find Plaza Rio Commercial Center and Las Americas Premium Outlets. Agua Caliente Racetrack is within 6 miles (10 km) and U.S. Consulate General Tijuana is within 9 miles (15 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free parking, a snack bar/deli, and a computer station are also offered.

Bosque Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$48* Per night/room Jul 20 - Jul 21

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Room with Air Conditioning and Heater

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Cosmo Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Aqua Rio Hotel ratings based on 6 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Aqua Rio Hotel

Everyone (5) Family (2)
4 out of 5

Posted by on Jan 15, 2020

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5 out of 5

Posted by on Nov 26, 2019

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3 out of 5
There was a burn hole in the sheet on the bed and we chalked it up to being in Mexico. However, when we checked out, they went to our room and pulled the sheets and hand towel and tried to charge us for the burn hole in the sheet. We do not smoke. And there were no face washcloths, so my wife washed her makeup off with a hand towel and they tried to charge us $7 to wash the towel.

Posted by on Oct 12, 2019

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5 out of 5
I have stayed in this hotel 3 times already and had never had a problem until yesterday. Left over trash, used water bottle and used shampoo were left behind from the previous people

Posted by on Dec 17, 2018

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1 out of 5

Bad service

We got there around 4:00 pm and our room wasn't ready lit was suppose to be ready by 11:00 am got to the room and the bathroom light was not working told the front desk 4 times and nothing so I got tired of saying it

Posted by on Jul 29, 2016

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3 out of 5

Checked out early!

Pros: location
Cons: parking is a huge problem
1st of all, no parking. I was instructed to park my brand new vehicle in a seedy, dark lot on the other side of the block. That affiated lot ended up being full, so they had no choice but to let me double park... but I had to leave my keys. No peace of mind all night! Later that night, I came back bar from the club with a friend, and they would NOT let him up to my room!! They wanted to charge me extra. I refused and ended up checking out at 3 am for this reason. This place is off of Revolucion, I doubt this is the first time they've had people bring someone back from the club before. I would not recommend this place. The room was very uncomfortable.

Posted by , from San Diego on Mar 23, 2015

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Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and a meeting room are available. A computer station is on site and WiFi is free in public spaces. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Aqua Rio Hotel. Self parking is free. This 3-star Tijuana hotel is smoke free.

  • 44 guestrooms or units
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Parking: Free self parking and extended parking

Room Amenities

Aqua Rio Hotel offers 44 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Rooms open to balconies or patios. Each accommodation is individually furnished. Memory foam beds feature down comforters. 40-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Memory foam beds
  • In-room dining
  • LED television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 11:00 AM.

Lobby bar - Onsite bar.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Aqua Rio
  • Aqua Rio Hotel
  • Aqua Rio Hotel Tijuana
  • Aqua Rio Tijuana
  • Hotel Aqua Rio
  • Aqua Rio Hotel Hotel
  • Aqua Rio Hotel Tijuana
  • Aqua Rio Hotel Hotel Tijuana
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.