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Best Western Plus The Inn at Horse Heaven

2.5-star property
259 Merlot Dr, Prosser, WA 1-855-201-7819
3.7 out of 5
Good!
See all 7 travelocity Reviews

"Staff were wonderful and room was quiet and comfortable . Very clean which I appreciate. Indoor pool, spa , sauna and other services. " More

By a verified traveler on Tue 01 May 2018

Points Of Interest

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Hotel Description

Hotel near Airfield Estates Winery in Prosser

In Prosser

Within a 10-minute walk of the hotel, you'll find Airfield Estates Winery and Milbrandt Vineyards. Hinzerling Winery and Sage Bluff Alpacas are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free perks like full breakfast and free self parking.

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$136* Per night/room May 12 - May 13

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Apartment, 1 King Bed, Non Smoking, Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus The Inn at Horse Heaven ratings based on 7 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Plus The Inn at Horse Heaven

Everyone (4) Couples (1) Family (2)
4 out of 5

Posted by on Apr 3, 2023

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Comment from Hotel Management

Apr 28, 2023 by Ashley Guzman

Thank you for you staying with us. It was a pleasure accommodating you!

5 out of 5
Clean

Posted by on Sep 12, 2022

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Comment from Hotel Management

Sep 13, 2022 by Scott R

Dear Julian,Thank you much for the wonderful review. Please bring lots of friends and family on your next visit. hope to see you soon. Our season starts in March with some great spring weather.

4 out of 5

Posted by , from LAKE OSWEGO on Jul 3, 2022

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2 out of 5
We have stayed at this property the last 4 years in September and it seems that the property goes down hill every year. The rooms need to be updated and we didn't see many employees on sight. Even though you added an omelet bar breakfast was not very good. I'm afraid this is the last year were will be staying at this property.

Posted by on Sep 22, 2019

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Comment from Hotel Management

Sep 25, 2019 by Lance

Dear Guest, First of all, thank you so much for choosing our hotel during your trip to the area. I am sorry to hear you did not have a grand experience. We have made many changes to improve our outdoors along with our remodel that was completed in 2018. We look forward to advancing and updating our brand with the every growing demand and change within the industry. I do hope we will be able to better serve you during your next visit. Sincerely, Lance Weber General Manager

5 out of 5
Staff were wonderful and room was quiet and comfortable . Very clean which I appreciate. Indoor pool, spa , sauna and other services.

Posted by , from Seattle WA on May 1, 2018

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Comment from Hotel Management

May 1, 2018 by Lance Weber

Dear Kimberlt, Wow, this review totally encouraged our staff. We are so grateful to be able to provide many amenities along with spacious outdoor lawns and seating for our guests! Thank you for your praises toward our staff and the recognition to the housekeepers and all their efforts to see that your hotel experience is clean and pleasant. We look forward to serving you again at the Best Western Plus Inn at Horse Heaven. Sincerely, Lance Weber General Manager

2 out of 5

One of few options in Prosser

Pros: Comfortable beds. Nice shower.
Cons: Get your WiFi to work. Get your keys to work to open doors. Be more concerned about the guests' comfort.
Location: Prosser is one of the wine capitals of Washington, so the main thing to do is go wine tasting, which is easy and fun.
Because they are about "the only game in town," they seem to think they can cut corners. The room key didn't work on the outside doors, which meant someone INSIDE had to let us in. The WiFi didn't work. The staff seemed unconcerned about the things that didn't work for the customers. The room was nice and it was clean. The beds were comfortable. But the amenities were poor. Having just stayed the night before in another motel in Eastern Washington that cost $40 LESS and had better amenities, I was disappointed overall.

Posted by on Oct 5, 2015

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4 out of 5

Best lodging option in a small town

Pros: Free breakfast, Close restaurants, Free Internet
Prosser is a small town in the the Yakima Valley and a hub for several area wineries. The Best Western is the only brand name motel in town and is the nicest with fairly reasonable rates. It is within walking distance of the Prosser Wine Village that has several winery tasting rooms within a couple of blocks area.

Posted by , from Longview, WA, USA on Nov 8, 2012

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About the Best Western Plus The Inn at Horse Heaven

Location 259 Merlot Dr, Prosser, WA 99350

Property Features

As a guest of Best Western Plus The Inn at Horse Heaven, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. WiFi is free in public spaces. There's an onsite business center. Free breakfast is available daily. The business-friendly Best Western Plus The Inn at Horse Heaven also features a vending machine, laundry facilities, and a front-desk safe. Free self parking is available. This Prosser hotel is smoke free.

  • 86 guestrooms or units
  • 2 levels
  • 2 buildings
  • Full breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Plus The Inn at Horse Heaven offers 86 air-conditioned accommodations with DVD players and complimentary newspapers. Each accommodation is individually furnished. Beds feature premium bedding. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Prosser hotel provides wireless Internet access (speed: 50+ Mbps) for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free full breakfast on weekdays from 5:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:00 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 30.00 per pet, per day
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Masks are compulsory at the property
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Pet fee: USD 30.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Horse
  • Best Western Horse Heaven
  • Best Western Plus Horse Heaven
  • Best Western Plus Horse Heaven Prosser
  • Best Western Plus Inn Horse Heaven
  • Best Western Plus Inn Horse Heaven Prosser
  • Best Western Plus The Inn At Horse Heaven Hotel Prosser
  • Best Western Prosser
  • Prosser Best Western
  • Best Plus The At Horse Heaven
  • Best Western Plus The Inn at Horse Heaven Hotel
  • Best Western Plus The Inn at Horse Heaven Prosser
  • Best Western Plus The Inn at Horse Heaven Hotel Prosser

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.