The property is gated, a bonus, not a complaint in itself. I showed up only to be turned around to go check in with the property management office a mile up the road. Again, not a problem in itself. We had three cars, but only two parking passes were given. This would not have been a problem, but the gentleman at the front desk was rude and offered no options for parking the third vehicle. He said we could park the third vehicle at the rental property management office, again, a mile away from the actual property. Luckily the gate guard was much more friendly and said there was extended parking just across the street from the property. The listing says the property sleeps 6, however, the sofa sleeper had no comforter or pillowcases for the pillows. We called the 24/7 property management office. They had pillowcases, which we had to go get. They had no comforters available and told us we would not have a blanket for the sofa sleeper until housekeeping arrived the next day. Me & my son had to use towels as blankets the first night.
The property itself is lovely and in a great location. However, as a frequent traveler to SPI, in the future, my family and I will avoid any property managed by SPI rentals.