8/10 Good
Evan
Business traveler
Oct 15, 2025
Disliked: Cleanliness, amenities
I had an… interesting experience with this place, which I may have already reviewed.
First, the check-in and process and the communication with the concierge service is completely electronic. There is no actual attendant on the premises. This could be okay if it were done well and using the correct technology, but that very much not the case. The system is clumsy, awkward and disjointed. Good luck with that.
Second, when I actually *did* manage to fumble my way through the process of getting into my room, I found that the room was in complete disarray. The cleaning staff had done absolutely *nothing* after the last guest. There was even about 2/3 of a pizza left next to the television. Personally, I lay the blame less on the cleaning staff than I do the communication, if getting into my room was evidence enough.
After more fumbling with the communication, I eventually began a disjointed conversation with the concierge service on duty. He/they apologized and got me a room on the other side of the street. That was sufficient, because it was sort of an upgrade. The day after they moved me back to the room I was originally supposed to have.
As to the room I was supposed to have, I really only have two complaints: there were not enough blankets for the season, (and this is coming from someone who has been consistently described as being hot-blooded,) and the heater/A/C was so noisy that I was having difficulty hearing phone conversations. Other than that, it was fine.
Evan
Stayed 3 nights in Oct 2025
