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4.4 out of 5

"Beautiful hotel in amazing location. Obviously you are paying for the experience of staying in an iconic hotel, because the amenities (pool, fitness r ... " More

By a verified traveler on Wed 26 Jul 2023

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Hotel Description

Eco-certified Edwardian hotel connected to the convention center with 2 restaurants

Seaside stay

With a stay at this Downtown Victoria hotel, you'll be steps from Maritime Museum of British Columbia and Victoria Bug Zoo. British Columbia Parliament Building and Victoria Harbour are also within half a mile (1 km).

Full-service spa, health club

A full-service spa, 2 restaurants, and an indoor pool are all featured at this eco-certified hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. You'll appreciate the gym, bar/lounge, and limo/town car service.

Fairmont City View 1 Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$209* Per night/room Apr 22 - Apr 23

Fairmont Gold Harbour View 1 King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe City View 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Fairmont Gold City View 1 King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Fairmont Harbour View 1 Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite City View 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Fairmont Empress ratings based on 17 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Fairmont Empress

Everyone (8) Couples (2) Family (6)
5 out of 5

Posted by on Apr 6, 2024

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Comment from Hotel Management

Apr 10, 2024 by Fairmont Empress

We are so happy to hear you had a wonderful experience at our Castle on the Coast Kazumi!

5 out of 5

Posted by on Nov 21, 2023

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Comment from Hotel Management

Dec 20, 2023 by Fairmont Empress

Thank you for your kind feedback Xiuling, we hope to see you again soon!

4 out of 5

Posted by on Sep 1, 2023

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5 out of 5
Beautiful hotel in amazing location. Obviously you are paying for the experience of staying in an iconic hotel, because the amenities (pool, fitness room, locker rooms) are terrible. Restaurants crazy expensive but still a wonderful experience.

Posted by on Jul 26, 2023

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5 out of 5

Posted by on Jul 24, 2023

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Comment from Hotel Management

Sep 8, 2023 by Fairmont Empress

Thank you for the review Kristi! We are happy you enjoyed your stay.

5 out of 5
Amazing

Posted by on Apr 10, 2023

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Comment from Hotel Management

May 30, 2023 by Fairmont Empress

Thank you for the great review of our hotel!

5 out of 5

Posted by on Jun 9, 2022

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5 out of 5

Posted by , from Austin on Jun 6, 2022

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Comment from Hotel Management

Jun 13, 2022 by GM

Thank you very much!

3 out of 5

Posted by on May 31, 2022

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5 out of 5
Beautiful hotel with great location to shopping, restaurants, and ferry.

Posted by on May 4, 2022

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Comment from Hotel Management

May 9, 2022 by GM

Thank you for the lovely feedback.

Property Features

Fairmont Empress offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a 24-hour business center, meeting rooms, and limo/town car service. Event space at this hotel measures 22604 square feet (2100 square meters) and includes conference space. A spa tub, a sauna, and spa services are also featured at the eco-certified Fairmont Empress. Parking is available for a fee. Smoking is allowed in designated areas at this Edwardian Victoria hotel.

  • 431 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Meeting rooms
  • 22604 sq ft of conference space
  • 2100 sq m of conference space
  • Built in 1908
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Property shuttles: Cruise terminal shuttle and ferry terminal shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Fairmont Empress offers 431 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Portable fan
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair
  • Travel crib

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:00 AM.

Q at the Empress - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Lobby Lounge - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Q Bar - Overlooking the ocean and garden, this bar specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Mountain biking nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

Willow Stream Spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

This property uses solar energy, plus a grey water recycling system

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The photos are representative of rooms offered and may differ from the actual room received.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses solar energy, plus a grey water recycling system.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Grey water recycling system
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Credit card pre-authorization
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60Ā°C/140Ā°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Renewable energy source - solar
  • Number of children who can stay free - 3
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 20ā€“40 for adults, and CAD 10ā€“20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 35.00 per day (in/out privileges)
  • Valet parking fee: CAD 49.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Empress Fairmont
  • Fairmont Empress
  • Fairmont Empress Hotel
  • Fairmont Empress Hotel Victoria
  • Fairmont Empress Victoria
  • Empress Hotel Victoria
  • Fairmont Hotel Empress
  • Fairmont Hotel Victoria
  • Fairmont Victoria
  • The Fairmont Empress Hotel Victoria
  • Victoria Fairmont
  • The Fairmont Empress
  • Fairmont Empress Hotel
  • Fairmont Empress Victoria
  • Fairmont Empress Hotel Victoria

You should know

  • Pool access available from 5:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The property is a member of Historic Hotels of the World.

  • Green Key Global
  • Biosphere
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.