We had a really disappointing experience with this VRBO host. We understood going into it that the booking was non-refundable, and we weren’t asking for our money back. Because of the severe ice storm, we simply asked if we could rebook for a different date expecting to lose atleast half of our payment.Instead of any flexibility or concern for safety, we were told to just “bring candles and blankets” because he had no precautions in place for the storm. Roads were dangerous, power outages were expected, and traveling there would have been unsafe. I completely understand policies, but basic empathy and safety should matter too. A host should at least attempt to help guests find a reasonable solution during hazardous weather … not encourage them to come anyway without heat or preparation. Unfortunately, this left us out a lot of money and feeling like our safety wasn’t taken seriously. I would be very cautious booking here, especially during winter weather. Will never book with this host again and will never risk booking in the winter again.