For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"The only complaint I had was with the lack of a shower door or curtain in the ultra modern bathroom. I managed to soak the floor of the bathroom in le
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At this hotel, you'll be steps from National Women's Hall of Fame and Seneca Museum of Waterways and Industry. Women's Rights National Historical Park and It's A Wonderful Life Museum are also within half a mile (1 km).
Free perks
A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.
Free WiFi, cable TV
The 48 guestrooms offer free WiFi, room service, and cable TV. Other amenities include coffee/tea makers, hair dryers, and safes.
The Gould Hotel ratings based on 14 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for The Gould Hotel
Everyone (7)Family (2)
4 out of 5
Posted by a verified traveler on Sep 20, 2019
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Comment from Hotel Management
Sep 25, 2019
by Guest Services
Thanks for the great review
5 out of 5
I cannot say enough nice things about The Gould and their staff! We booked this hotel a month in advance of our road trip from Michigan to Maine, and back. We called the evening before our set arrival to cancel our reservation because we had a 10 hour drive ahead of us and some of our traveling companions were nervous about the drive in one day. They told us they would cancel our room, but if we changed our mind they'd be happy to reinstate our reservation. The next day after eating a wonderful meal in Seneca Falls we walked over to The Gould and within 5 minutes they had both of our reservations reinstated. The rooms were gorgeous and chic, and you can't beat the price! The breakfast the next morning was amazing as well. I'd go back in a heartbeat.
Posted by a verified traveler on Sep 17, 2019
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5 out of 5
Posted by a verified traveler on Jul 20, 2019
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Comment from Hotel Management
Jul 21, 2019
by Guest Services
Thanks for the great review
2 out of 5
The rooms that we booked were not the room types we got. When we complained they threw Travelocity under the bus and refused to help us change or improve anything and said we had to call them. The next morning when I discovered that our bed had bloody sheets and clearly know neither of us had been bleeding like it I can only assume these were dirty sheets. When I complained of their reaction was very nonplussed although they did agree it was not appropriate, I was not really impressed with their response again. They said I had to call Travelocity when I asked for a rate reduction. I showed housekeeping the pictures of the sheets, told them about how the room was too hot, in our general displeasure with the hotel despite it’s very cute Decor. The customer service was pretty much nonexistent and inflexible. Yet after we left the hotel finally 40 minutes later they called me and offered a 40% room rate reduction and so we didn’t have to call Travelocity and deal with the problem that this should take care of it. However I did call Travelocity because to me it seemed quite a turnaround based on my previous conversations with them and indicated to me that they did not want Travelocity to be aware of internal housekeeping controls and issues in the property. So I let Travelocity know about my issues and made them aware that this this hotel really want to just undermine their service altogether , Based on my conversations with them.
Posted by a verified traveler on Apr 14, 2019
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Comment from Hotel Management
May 6, 2019
by Guest Services
We are sorry we failed you on so many levels as you can see by all of our reviews this is very uncommon for our property and we are sorry you did not enjoy your stay. thanks
4 out of 5
Nice hotel, but plumbing appears to be insufficient. Tried to shower and couldn't get warm water - only ice or scalding. Had breakfast and tried to shower a second time, and that was better.
Bed was hard as a rock.
Posted by a verified traveler on Jan 28, 2019
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Comment from Hotel Management
Feb 4, 2019
by Guest Services
Thanks for taking the time to share your stay with us we appreciate your feedback.
5 out of 5
Posted by J on Jan 1, 2019
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Comment from Hotel Management
Feb 4, 2019
by Guest Services
Thanks for the 5 star review
5 out of 5
Our stay at the Gould was amazing! Can't wait to go back!!
Posted by Marilyn, from Rochester, NY on Oct 8, 2018
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Comment from Hotel Management
Oct 10, 2018
by Front Desk
It was a pleasure having you at our hotel. We hope to see you again soon!
5 out of 5
Beautifuly refurbished hotel, right downtown, near the Women’s Rights National Historical Park.
Posted by Dennis, from Minnesota on Oct 5, 2018
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Comment from Hotel Management
Oct 5, 2018
by Front desk
Thank you for your feedback. We look forward to seeing you again in the future!
5 out of 5
Nice hotel in a small town.
Pros:I like the location. They had a shuttle to the Del Lago Casino. The rooms were nice.
Cons:The shower in the bathroom. Also, if you call downstairs for more towels, please send the towels to the room.
Location:Lots of local history, wine tours, and the women’s rights museum.
The only complaint I had was with the lack of a shower door or curtain in the ultra modern bathroom. I managed to soak the floor of the bathroom in less than 5 seconds. The hotel was nice, clean and everyone was friendly. The continental breakfast was good.
Posted by SMJohnson78, from Toronto, Ontario on May 13, 2018
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Comment from Hotel Management
May 15, 2018
by Quinn
Thank you so much. We will be discussing the cons of your stay in our ops meeting tomorrow. Thanks for sharing your observations and experience here. This helps us continue to grow.
4 out of 5
Very comfy beds! Cozy rooms. Wish there was a larger vanity in the bathroom to fit makeup and toiletries. Overall very nice stay. Restaurant had good food and service
Posted by Tara, from New York on Apr 30, 2018
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Comment from Hotel Management
May 1, 2018
by Quinn
Thank you so much. We hope to see you soon. I will discuss the possibility of larger vanities in our next ops meeting. I think that's a good point.
There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. You'll find a 24-hour business center on site. The business-friendly The Gould Hotel also features coffee/tea in a common area, complimentary newspapers in the lobby, and room service (during limited hours). Free self parking is available. This 3.5-star Seneca Falls hotel is smoke free.
1 building
48 guestrooms or units
3 levels
Continental breakfast (free)
Dining venue
Bar or lounge
Coffee shop
Business center (24 hours)
Conference center
Front desk (24 hours)
Storage area for luggage
Wedding services available
Newspapers in lobby (free)
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Rochester, NY (ROC-Greater Rochester Intl.) (88.6 km / 55.1 mi)
Parking: Free self parking
Room Amenities
The Gould Hotel offers 48 air-conditioned accommodations with safes and coffee/tea makers. Cable television is provided. Bathrooms include showers and hair dryers. This Seneca Falls hotel provides complimentary wireless Internet access. Housekeeping is provided daily. Renovation of all guestrooms was completed in May 2015.
In-room dining (limited hours)
Cable channels
Coffee maker
Shower
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Safe
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom
Food & Drink
Guests are served free continental breakfast daily from 6 AM to 9 AM.
The Gould Hotel has a restaurant on site.
Room service (during limited hours) is available.
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for USD 15.00 per night.
Cribs (infant beds) are available for USD 15 per night.
Pets
Pets: USD 50 per accommodation, per stay
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Fees
Guests will be asked to pay the following charges at the property:
A 13.0 percent city/local tax will be charged
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 50 per accommodation, per stay
Crib (infant bed) fee: USD 15 per night
Rollaway bed fee: USD 15.00 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Gould Hotel Seneca Falls
Gould Hotel
Gould Seneca Falls
The Gould Hotel Hotel
The Gould Hotel Seneca Falls
The Gould Hotel Hotel Seneca Falls
You should know
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
