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4.5 out of 5

"The only complaint I had was with the lack of a shower door or curtain in the ultra modern bathroom. I managed to soak the floor of the bathroom in le ... " More

By a verified traveler on Sun 13 May 2018

Hotel Description

3.5-star hotel near Cayuga Lake

In Seneca Falls

At this hotel, you'll be steps from National Women's Hall of Fame and Seneca Museum of Waterways and Industry. Women's Rights National Historical Park and It's A Wonderful Life Museum are also within half a mile (1 km).

Free perks

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Free WiFi, cable TV

The 48 guestrooms offer free WiFi, room service, and cable TV. Other amenities include coffee/tea makers, hair dryers, and safes.

Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$84* Per night/room Jan 22 - Jan 23

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Large Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Gould Hotel ratings based on 14 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Gould Hotel

Everyone (7) Family (2)
4 out of 5

Posted by on Sep 20, 2019

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Comment from Hotel Management

Sep 25, 2019 by Guest Services

Thanks for the great review

5 out of 5
I cannot say enough nice things about The Gould and their staff! We booked this hotel a month in advance of our road trip from Michigan to Maine, and back. We called the evening before our set arrival to cancel our reservation because we had a 10 hour drive ahead of us and some of our traveling companions were nervous about the drive in one day. They told us they would cancel our room, but if we changed our mind they'd be happy to reinstate our reservation. The next day after eating a wonderful meal in Seneca Falls we walked over to The Gould and within 5 minutes they had both of our reservations reinstated. The rooms were gorgeous and chic, and you can't beat the price! The breakfast the next morning was amazing as well. I'd go back in a heartbeat.

Posted by on Sep 17, 2019

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5 out of 5

Posted by on Jul 20, 2019

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Comment from Hotel Management

Jul 21, 2019 by Guest Services

Thanks for the great review

2 out of 5
The rooms that we booked were not the room types we got. When we complained they threw Travelocity under the bus and refused to help us change or improve anything and said we had to call them. The next morning when I discovered that our bed had bloody sheets and clearly know neither of us had been bleeding like it I can only assume these were dirty sheets. When I complained of their reaction was very nonplussed although they did agree it was not appropriate, I was not really impressed with their response again. They said I had to call Travelocity when I asked for a rate reduction. I showed housekeeping the pictures of the sheets, told them about how the room was too hot, in our general displeasure with the hotel despite it’s very cute Decor. The customer service was pretty much nonexistent and inflexible. Yet after we left the hotel finally 40 minutes later they called me and offered a 40% room rate reduction and so we didn’t have to call Travelocity and deal with the problem that this should take care of it. However I did call Travelocity because to me it seemed quite a turnaround based on my previous conversations with them and indicated to me that they did not want Travelocity to be aware of internal housekeeping controls and issues in the property. So I let Travelocity know about my issues and made them aware that this this hotel really want to just undermine their service altogether , Based on my conversations with them.

Posted by on Apr 14, 2019

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Comment from Hotel Management

May 6, 2019 by Guest Services

We are sorry we failed you on so many levels as you can see by all of our reviews this is very uncommon for our property and we are sorry you did not enjoy your stay. thanks

4 out of 5
Nice hotel, but plumbing appears to be insufficient. Tried to shower and couldn't get warm water - only ice or scalding. Had breakfast and tried to shower a second time, and that was better. Bed was hard as a rock.

Posted by on Jan 28, 2019

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Comment from Hotel Management

Feb 4, 2019 by Guest Services

Thanks for taking the time to share your stay with us we appreciate your feedback.

5 out of 5

Posted by on Jan 1, 2019

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Comment from Hotel Management

Feb 4, 2019 by Guest Services

Thanks for the 5 star review

5 out of 5
Our stay at the Gould was amazing! Can't wait to go back!!

Posted by , from Rochester, NY on Oct 8, 2018

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Comment from Hotel Management

Oct 10, 2018 by Front Desk

It was a pleasure having you at our hotel. We hope to see you again soon!

5 out of 5
Beautifuly refurbished hotel, right downtown, near the Women’s Rights National Historical Park.

Posted by , from Minnesota on Oct 5, 2018

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Comment from Hotel Management

Oct 5, 2018 by Front desk

Thank you for your feedback. We look forward to seeing you again in the future!

5 out of 5

Nice hotel in a small town.

Pros: I like the location. They had a shuttle to the Del Lago Casino. The rooms were nice.
Cons: The shower in the bathroom. Also, if you call downstairs for more towels, please send the towels to the room.
Location: Lots of local history, wine tours, and the women’s rights museum.
The only complaint I had was with the lack of a shower door or curtain in the ultra modern bathroom. I managed to soak the floor of the bathroom in less than 5 seconds. The hotel was nice, clean and everyone was friendly. The continental breakfast was good.

Posted by , from Toronto, Ontario on May 13, 2018

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Comment from Hotel Management

May 15, 2018 by Quinn

Thank you so much. We will be discussing the cons of your stay in our ops meeting tomorrow. Thanks for sharing your observations and experience here. This helps us continue to grow.

4 out of 5
Very comfy beds! Cozy rooms. Wish there was a larger vanity in the bathroom to fit makeup and toiletries. Overall very nice stay. Restaurant had good food and service

Posted by , from New York on Apr 30, 2018

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Comment from Hotel Management

May 1, 2018 by Quinn

Thank you so much. We hope to see you soon. I will discuss the possibility of larger vanities in our next ops meeting. I think that's a good point.

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. You'll find a 24-hour business center on site. The business-friendly The Gould Hotel also features coffee/tea in a common area, complimentary newspapers in the lobby, and room service (during limited hours). Free self parking is available. This 3.5-star Seneca Falls hotel is smoke free.

  • 1 building
  • 48 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Rochester, NY (ROC-Greater Rochester Intl.) (88.6 km / 55.1 mi)
  • Parking: Free self parking

Room Amenities

The Gould Hotel offers 48 air-conditioned accommodations with safes and coffee/tea makers. Cable television is provided. Bathrooms include showers and hair dryers. This Seneca Falls hotel provides complimentary wireless Internet access. Housekeeping is provided daily. Renovation of all guestrooms was completed in May 2015.

  • In-room dining (limited hours)
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 6 AM to 9 AM.

The Gould Hotel has a restaurant on site.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.00 per night.
  • Cribs (infant beds) are available for USD 15 per night.

Pets

  • Pets: USD 50 per accommodation, per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • A 13.0 percent city/local tax will be charged

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Crib (infant bed) fee: USD 15 per night
  • Rollaway bed fee: USD 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gould Hotel Seneca Falls
  • Gould Hotel
  • Gould Seneca Falls
  • The Gould Hotel Hotel
  • The Gould Hotel Seneca Falls
  • The Gould Hotel Hotel Seneca Falls

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.