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"Our family had a wonderful time at this hotel. I was particularly impressed with the staff! Even though (as is currently the case at every hotel and ... " More

By a verified traveler on Tue 22 Feb 2022

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Hotel Description

3-star spa hotel near Mohegan Sun at Pocono Downs, connected to the convention center

Convention convenience

You'll find Mohegan Sun at Pocono Downs and Mohegan Sun Arena within 3 miles (5 km) of this Wilkes-Barre hotel. Also, Fresenius Medical Care at Geisinger Wyoming Valley Medical is within 2 miles (3 km) and Susquehanna River is within 6 miles (10 km).

Dining options, 2 bars/lounges

This hotel features 2 restaurants, an indoor pool, and a gym. Traveling on business? Take advantage of the 9 conference rooms, business center, and free airport shuttle. Unwind with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and a casino shuttle.

Standard Double Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$96* Per night/room Jul 18 - Jul 19

Room, 1 King Bed, Non Smoking (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking (Pet Friendly)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Double Room, 2 Double Beds, Non Smoking, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Woodlands Inn, Ascend Hotel Collection ratings based on 42 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Woodlands Inn, Ascend Hotel Collection

Everyone (6) Couples (7) Family (2)
1 out of 5
I never made it to my Wilkes-Barre destination. Am Airlines delayed in Fort Myers causing me to miss my connection to Wilkes-Barre Stood in line at AA Cust Serv for 2 1/2 hrs to receive nothing but a "tough luck" and a $12 food voucher. Will never fly American again.

Posted by on Jun 27, 2022

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4 out of 5
Beautiful Creek

Posted by on Apr 30, 2022

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5 out of 5
Our family had a wonderful time at this hotel. I was particularly impressed with the staff! Even though (as is currently the case at every hotel and restaurant) they were understaffed and all the employees appeared quite young, they ALL were very courteous and professional. This was equally true for the receptionist, the restaurant workers, and the cleaning personnel. During our stay we witnessed quite a few interactions between guests who were neither kind, nor patient with the staff, while all the staff I saw remained very professional and positive. This is hard to find these days!!! Moreover, this is a reasonably priced hotel. The outside of the hotel appearance does not do it justice. Yes, the hotel decor is dated. However, it is well maintained, clean, and functional. We loved the layout of the floors inside the hotel. The floors were spread out across the property and connected by a few stairs each. It was nice that the restaurants and bar could be reached without having to go outside. They did a really nice job integrating beautiful waterfall and river views throughout the property (from the restaurants, bar, pool). The rooms were not particularly large, but they were good for the 4 of us and our dog. The bathrooms were updated and very clean. Our room led directly to the lovely inner courtyard, which was beautifully landscaped and had a nice forest feel to it. It was perfect for walking our dog. We would definitely come again.

Posted by on Feb 22, 2022

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Comment from Hotel Management

Feb 25, 2022 by Ross

Dear Christina, Thank you for sharing your experience in regard to your recent stay. Guest feedback like yours is much appreciated and will help us as we continue to strive to make each and every stay as comfortable as possible. Please think of us again the next time your travel plans bring you to the Wilkes-Barre area. Thank you, Ross Kornfeld

4 out of 5
Door lock did not work at check in, repaired promptly, dead latch would not work, not fixed. Toilet would run after every flush unless reach in tank n adjust flapper

Posted by , from HORSEHEADS on Jan 23, 2022

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Comment from Hotel Management

Jan 24, 2022 by Ross

Dear John, Thank you for sharing your experience. I am truly disappointed to learn that you were not 100% satisfied with your stay. Please accept my sincere apologies. Our goal is to provide an enjoyable, satisfying experience for each of our guests choosing to stay with us. I hope it will not deter you from a return trip in the future. Thank you, Ross Kornfeld

3 out of 5
The hotel really needs to be updated- the last time I stayed here was the early 2000s. It needed an update at that time, and nothing has changed. The lamps on the night stand don’t allow you to plug in your phone (in desperate need of outlets in the room), the bathroom was terrible (bath fitter with caulk coming up). The area has many newer hotels that are nicer and cheaper. And the hallways smell like chlorine!

Posted by on Nov 5, 2021

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Comment from Hotel Management

Nov 6, 2021 by ross

Dear Michele, Thank you for taking the time to write your review. I am truly disappointed that you were not satisfied with your experience and for that am deeply sorry. Our goal is to provide an enjoyable, satisfying experience for each of our guests who choose to stay with us. I am so sorry this was not the case for you. I hope you will re-consider staying with us again. Thank you, Ross Kornfeld

5 out of 5

Posted by on Oct 1, 2021

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5 out of 5
Clean

Posted by on Sep 27, 2021

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Comment from Hotel Management

Oct 4, 2021 by Ross

Dear Denise, Thank you for sharing. Ross Kornfeld

4 out of 5

Posted by on Jun 27, 2021

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4 out of 5
Clean , love the atmosphere for being in a city .

Posted by on May 16, 2021

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Comment from Hotel Management

May 19, 2021 by ross

Dear Guest, Thank you for taking time to write a review. Your kind words are greatly appreciated. Please think of us again the next time your travel plans bring you to the Wilkes-Barre area. Thank you, Ross Kornfeld

2 out of 5
Horrible stay and over crowded in the pool area.The people at the front desk were nice but the bartender at the lounge seemed uninterested in the guests, he focused on one male sitting at the bar.

Posted by , from New York on Aug 4, 2020

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Comment from Hotel Management

Aug 4, 2020 by ross

Dear Tanya, Thank you for taking the time to write your review. Please accept my sincere apology on behalf of our staff and management. Your candid words will help us improve the product and services we provide. I hope it does not deter you from returning. Thank you, Ross Kornfeld

About the The Woodlands Inn, Ascend Hotel Collection

Location 1073 Highway 315, Wilkes-Barre, PA 18702

Property Features

The Woodlands Inn, Ascend Hotel Collection offers its guests an indoor pool and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 3500 square feet (325 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly The Woodlands Inn, Ascend Hotel Collection. A roundtrip airport shuttle (available 24 hours) and a casino shuttle are free. Free self parking is available. Smoking is allowed in designated areas at this 3-star Wilkes-Barre hotel.

  • 150 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • 3500 sq ft of conference space
  • 325 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free airport shuttle and casino shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

The Woodlands Inn, Ascend Hotel Collection offers 150 accommodations with complimentary bottled water and coffee/tea makers. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium satellite channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Wilkes-Barre hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 11:00 AM.

Crescenzos - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Shogun Japanese - This restaurant specializes in Japanese cuisine and serves lunch and dinner.

Crescenzos Lounge - This cocktail bar serves breakfast, lunch, and dinner. Happy hour is offered.

Executive Lounge - Onsite lobby lounge.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments.

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Handrails in hallways
  • Handrails in stairways

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 5.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 30 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 13.25 for adults and USD 13.25 for children (approximately)
  • Pet fee: USD 30 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 5.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Woodlands Inn
  • Woodlands Inn Wilkes-Barre
  • Woodlands Wilkes-Barre
  • The Woodlands Inn, Ascend Hotel Collection Hotel
  • The Woodlands Inn an Ascend Hotel Collection Member
  • The Woodlands Inn, Ascend Hotel Collection Wilkes-Barre
  • The Woodlands Inn, Ascend Hotel Collection Hotel Wilkes-Barre

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.