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4.1 out of 5

"Rooms were nice. Hotel restaurant decor was old and a bizarre combination of many different era’s. " More

By a verified traveler on Fri 06 Mar 2020

Hotel Description

3-star hotel near Mohegan Sun Arena, connected to the convention center

City center stay

You'll be within 3 miles (5 km) of Mohegan Sun Arena and 6 miles (10 km) of Seven Tubs Natural Area with a stay here. Mohegan Sun at Pocono Downs is within 6 miles (10 km) and Frances Slocum State Park is within 9 miles (15 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Enjoy the fitness center and perks like free self parking.

Free WiFi, comfy beds

The 75 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include free WiFi and room service.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$108* Per night/room Aug 23 - Aug 24

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Kitchenette (with Single Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Wilkes Barre Center City ratings based on 24 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Wilkes Barre Center City

Everyone (11) Couples (2) Family (8)
5 out of 5
Clean

Posted by on Apr 12, 2021

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Comment from Hotel Management

Apr 13, 2021 by BWP

Thanks for staying with us. We appreciate your feedback! Hope to see you again, soon!

4 out of 5
Rooms were nice. Hotel restaurant decor was old and a bizarre combination of many different era’s.

Posted by on Mar 6, 2020

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Comment from Hotel Management

Mar 17, 2020 by Kristy W- Rooms Divisions Manager

Hello! Thank you for taking the time out to review your recent stay with us. I am delighted to hear you enjoyed our rooms! In regards to the restaurant, while it is an eclectic style of décor, we are in the midst of renovating the entire thing! We look forward to hosting you if you are ever in the area again!

2 out of 5
Clean rooms and nice hotel. Staff friendly but double charged me for room. Booked through Travelocity but took my card for “hold”. They double paid themselves. Can not get anyone to straight it out. Had to call my credit card company to dispute the charge. Very frustrating

Posted by , from Pittsburgh, PA on Feb 13, 2020

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Comment from Hotel Management

Feb 14, 2020 by Kristy W.-Rooms Divisions Manager

Dear Steve, Thank you for taking the time out to review your recent visit with us. I am sorry to hear you are having issues with charges from your stay. If you would be able to contact me directly, so I can look into this, it would be greatly appreciated. You can contact me at 570-820-0980. I look forward to speaking with you. And thank you for the feedback.

2 out of 5
1/2 way down our floor there were partitions setup and stuff laying on the floor as if it was under construction. Constant banging from something in the morning. Didn't sound like doors. Noisy road. Front desk was very helpful when we checked in and provided local restaurants.

Posted by , from Kennett Square, PA on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Kristy W-Rooms Divisions Manager

Dear B., Thank you for taking the time out to review your recent visit. We strive to make certain our guest experience is a positive and welcoming one., and it appears we may have missed our mark. It is our goal to make sure we are up to date in providing the best of the best. This is why we are currently renovating all of our guest bathrooms. While we do have signs up in our lobby and on our website, I understand the reasoning behind your frustrations. I can not take back your experience, but I hope in the future you would give us another shot!

5 out of 5

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 3, 2019 by Kristy W- Rooms Division Manager

Thank you for the stellar review! 5 out of 5, is such a great compliment! Thank you!

5 out of 5
Place smelled and looked clean Breakfast waiter was attentive and when asking For another room looked for ways to get me a discount as well

Posted by on Nov 16, 2019

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Comment from Hotel Management

Nov 18, 2019 by Kristy W- Rooms Division Manager

Lavinia, Thank you for taking time out to review your recent stay with us. I am glad our staff was bale to help you with your concerns. We look forward to seeing you again, if ever you are back in the area. Warm Regards

5 out of 5
Shae was exceptionally helpful. I was there with my 5 and 10 year old granddaughters and she opened pool early so we could enjoy before we had to check out

Posted by on Jul 15, 2019

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Comment from Hotel Management

Jul 16, 2019 by Gus Genetti, Owner

Dear Anonymous, Thank you for your rating and review. We appreciate you recognizing one of our fantastic staff members and are happy you enjoyed your stay with us. Thank you for your valuable feedback, we hope you will visit us again in the future. Warmest Regards, Gus Genetti, Owner.

1 out of 5

Posted by on Jul 9, 2019

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Comment from Hotel Management

Jul 10, 2019 by Gus Genetti, Owner

Dear Guest, Thank you so much for taking the time to rate us. Since we do not know your name, we have no idea what went so wrong that you gave us the lowest score. Did you mean to give us a 5? If you could get in touch with us to clarify any concern you have we would greatly appreciate that. We take great pride in the comfort and care of all our guests. Thank you so much. Warmest Regards, Gus Genetti, Owner

5 out of 5

Posted by on Jun 25, 2019

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Comment from Hotel Management

Jun 25, 2019 by Gus Genetti, Owner

Dear Anonymous, Thank you for taking the time to rate your recent experience with us. We appreciate your rating of 5 out of 5 stars and thank you for your feedback! We hope you will consider staying with us again in the future. Warmest Regards, Gus Genetti, Owner

4 out of 5

Posted by on Jun 5, 2019

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Comment from Hotel Management

Jun 6, 2019 by Gus Genetti, Owner

Dear Anonymous, Thank you for taking the time to rate your recent experience with us. We sincerely appreciate your valuable feedback and hope you will consider staying with us again in the future. Warmest Regards, Gus Genetti, Owner

About the Best Western Plus Wilkes Barre Center City

Location 77 E Market St., Wilkes-Barre, PA 18701

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Wilkes Barre Center City offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 22000 square feet (2044 square meters) and includes a conference center. A terrace, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Best Western Plus Wilkes Barre Center City. An airport shuttle during limited hours is available for a fee. Self parking is free. This 3-star Wilkes-Barre hotel is smoke free.

  • 1 building
  • 75 guestrooms or units
  • 7 levels
  • 22000 sq ft of conference space
  • 2044 sq m of conference space
  • Built in 1978
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Barre, PA (AVP-Scranton Intl. Airport (AVP) (19.1 km / 11.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western Plus Wilkes Barre Center City offers 75 air-conditioned accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Wilkes-Barre hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Oyster Bar and Restaurant - This restaurant serves lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rock climbing nearby
  • Hiking/biking trails nearby
  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 15 per pet, per night, plus a deposit of USD 15 per day
  • Maximum 2 per room (weight limit: 50 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20.00 per room (one-way)
  • Pet deposit: USD 15 per day
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BEST WESTERN Genetti
  • BEST WESTERN Genetti Hotel
  • BEST WESTERN Genetti Hotel Wilkes-Barre
  • BEST WESTERN Genetti Wilkes-Barre
  • Genetti
  • Genetti Hotel
  • Best Western Wilkes-Barre
  • Wilkes-Barre Best Western
  • Best Western Plus Genetti Hotel Wilkes-Barre
  • Best Western Plus Genetti Hotel
  • Best Western Plus Genetti Wilkes-Barre
  • Best Western Plus Genetti
  • Best Western Genetti Hotel Conference Center
  • Plus Wilkes Barre Center City
  • Best Western Plus Wilkes Barre Center City Hotel
  • Best Western Plus Genetti Hotel Conference Center
  • Best Western Plus Wilkes Barre Center City Wilkes-Barre
  • Best Western Plus Wilkes Barre Center City Hotel Wilkes-Barre

You should know

  • Best Western Plus Wilkes Barre Center City offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.