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Best Western Plus Wilkes Barre Center City

3-star property
77 E Market St., Wilkes-Barre, PA 1-855-201-7819
4.4 out of 5
Excellent!
See all 38 travelocity Reviews

"Perfect for attending an event at the Kirby Center. At check in we were told all restaurants closed at 9. But in fact there are 2 middle eastern rest ... " More

By a verified traveler on Sat 20 Apr 2024

Points Of Interest

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Hotel Description

Hotel near F. M. Kirby Center for the Performing Arts, connected to the convention center in Wilkes-Barre

City center stay

At this hotel, you'll be steps from F. M. Kirby Center for the Performing Arts and within a 15-minute walk of Chacko's Family Bowling Center. Also, Mohegan Sun Arena is within 3 miles (5 km) and Seven Tubs Natural Area is within 6 miles (10 km).

Free perks

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and free perks like buffet breakfast and free self parking.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$126* Per night/room Apr 30 - May 1

Suite, 1 King Bed, Hot Tub, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Wilkes Barre Center City ratings based on 38 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Wilkes Barre Center City

Everyone (19) Couples (8) Family (12)
4 out of 5
Perfect for attending an event at the Kirby Center. At check in we were told all restaurants closed at 9. But in fact there are 2 middle eastern restaurants one open till midnight the other till 3 am. Right across the street. Everyone here is very friendly and helpful.

Posted by on Apr 20, 2024

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Comment from Hotel Management

Apr 22, 2024 by Jennifer

We appreciate you taking the time to leave a review of your recent stay. Glad to know you were pleased with the hotel and our location. We hope to see you again soon!

5 out of 5

Posted by on Apr 14, 2024

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Comment from Hotel Management

Apr 15, 2024 by Jennifer

Thank you for taking the time to score your recent stay with us. We are happy to know you were pleased with the accommodations and hope you will visit us again sometime!

5 out of 5
Staff was great. Room was nice and mattress was comfortable. Free parking on site. Issue with cleanliness in restaurant for breakfast as there was a dog at one of the tables licking the table and eating off a woman's plate.

Posted by , from Hartly on Mar 16, 2024

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Comment from Hotel Management

Mar 21, 2024 by Deneen Dickens

Thank you for your feedback. We look forward to seeing you again.

5 out of 5
Just a good all around hotel

Posted by on Mar 15, 2024

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Comment from Hotel Management

Mar 21, 2024 by Deneen Dickens

We look forward to seeing you again soon.

5 out of 5
.

Posted by , from Laurel on Mar 12, 2024

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Comment from Hotel Management

Mar 21, 2024 by Deneen Dickens

Thank you for your response. We look forward to seeing you again soon.

5 out of 5
Front desk was on point along with the gentleman handling the breakfast.

Posted by on Nov 20, 2023

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Comment from Hotel Management

Nov 22, 2023 by Pam Palmer, General Manager

Thank you for staying with us and speaking kindly of the staff. We hope you will come back again.

5 out of 5
I can't say so much about my experience except that everything was great and the staff was so pleasurable and nice. The rooms were so clean and the complimentary breakfast was delicious. I would definitely recommend the hotel to everyone.

Posted by on Nov 19, 2023

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Comment from Hotel Management

Nov 22, 2023 by Pam Palmer, General Manager

We appreciate you staying with us and taking the time to tell us what you thought. We are so happy to see you enjoyed your stay and hope you will come back again.

5 out of 5

Posted by on Oct 14, 2023

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Comment from Hotel Management

Oct 15, 2023 by Pam Palmer, General Manager

Thank you so much for taking the time to do a review. We are pleased to see you enjoyed your stay. We hope you will come back again.

5 out of 5
The property was clean and safe. The staff at check in & out were great!!! :) The coffee maker wasn't working in the room but we were able to get coffee at the included breakfast - no biggie, things break.

Posted by on Jul 29, 2023

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Comment from Hotel Management

Aug 2, 2023 by Pam Palmer, General Manager

Thank you for choosing our hotel for your stay. I am so sorry you had an issue with your in room coffee maker. If you stay with us again and have any issues, please let us know, we have replacements for everything and could have provided you with a new coffee maker. We hope to see you again.

5 out of 5

Posted by , from CORTLANDT MNR on Jul 10, 2023

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Comment from Hotel Management

Aug 2, 2023 by Pam Palmer, General Manager

Thank you for staying with us and taking the time to give a review. We are happy to see you enjoyed your stay and hope we will see you again.

About the Best Western Plus Wilkes Barre Center City

Location 77 E Market St., Wilkes-Barre, PA 18701

Property Features

Best Western Plus Wilkes Barre Center City offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 22000 square feet (2044 square meters) and includes a conference center. A vending machine, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Best Western Plus Wilkes Barre Center City. Self parking is free. This Wilkes-Barre hotel is smoke free.

  • 1 building
  • 75 guestrooms or units
  • 7 levels
  • Meeting rooms
  • 22000 sq ft of conference space
  • 2044 sq m of conference space
  • Built in 1978
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western Plus Wilkes Barre Center City offers 75 air-conditioned accommodations with complimentary newspapers and complimentary bottled water. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Wilkes-Barre hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 9:00 AM.

Genetti Lounge - This cocktail bar serves dinner and light fare. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rock climbing nearby
  • Hiking/biking trails nearby
  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 20.00 per pet, per night, plus a deposit of USD 20.00 per day
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include outdoor lighting

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and outdoor lighting in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Electrostatic spray is used for disinfection
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff does not wear personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 16
  • Social distancing measures are not in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 20.00 per day
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BEST WESTERN Genetti
  • BEST WESTERN Genetti Hotel
  • BEST WESTERN Genetti Hotel Wilkes-Barre
  • BEST WESTERN Genetti Wilkes-Barre
  • Genetti
  • Genetti Hotel
  • Best Western Wilkes-Barre
  • Wilkes-Barre Best Western
  • Best Western Plus Genetti Hotel Wilkes-Barre
  • Best Western Plus Genetti Hotel
  • Best Western Plus Genetti Wilkes-Barre
  • Best Western Plus Genetti
  • Best Western Genetti Hotel Conference Center
  • Plus Wilkes Barre Center City
  • Best Western Plus Wilkes Barre Center City Hotel
  • Best Western Plus Genetti Hotel Conference Center
  • Best Western Plus Wilkes Barre Center City Wilkes-Barre
  • Best Western Plus Wilkes Barre Center City Hotel Wilkes-Barre

You should know

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 3 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.