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SureStay Hotel by Best Western Santa Cruz

2.5 star property
Hotel near Santa Cruz Beach Boardwalk in Santa Cruz

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Santa Cruz

A modern room with a large flat-screen TV mounted on a marble wall, two dark blue armchairs, a small round table with a vase of flowers, and a framed picture above the TV.
A SureStay hotel sign with a clear view of the building and parked cars in the background.
A reception area with a modern design, including a reception desk, two blue chairs, a flat-screen TV, and a wall-mounted fireplace.
A hotel room with two beds, a desk with a telephone and papers, a mirror, and a bathroom with a sink and towel rack.
A swimming pool with a diving board, lounge chairs, and umbrellas.

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
516 Water St, Santa Cruz, CA, 95060
  • Place, Ocean Street
    ‪2 min walk‬
  • Place, Pacific Avenue
    ‪10 min walk‬
  • Place, Santa Cruz Beach Boardwalk
    ‪3 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪57 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

A hotel room with two beds, a TV, a desk, and a bathroom visible through an open door.

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk, a chair, a television, and a bathroom visible in the background.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a TV, a desk, and a mirror.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

A hotel room with two beds, a television, a desk, and a bathroom visible through an open door.

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a large bed, a desk with a telephone, a chair, a small sofa, and a mirror.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a television, a desk, and a bathroom visible through an open door.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

A hotel room with a bed, a desk, a chair, a TV, and a mirror.

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

A hotel room with a large bed, bedside tables, a desk with a chair, a mirror, and a TV.

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

A hotel room with two beds, a desk with a chair, a television, and a bathroom visible through a door.

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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Exterior

Holiday Inn Express Hotel & Suites Santa Cruz by IHG

Westside Santa Cruz
  • Pool
  • Breakfast included
  • Free WiFi
  • Air conditioning
8.6 out of 10, Excellent, 1,239 reviews
$166 nightly
The price is $190
Aug 31 - Sep 1
Total with taxes and fees
Holiday Inn Express Hotel & Suites Santa Cruz by IHG

About the neighborhood

Santa Cruz

Heart of Santa Cruz.Your stay at this Westside Santa Cruz hotel places you within 3 miles (5 km) of Santa Cruz Beach Boardwalk and Monterey Bay. Ocean Street and Pacific Avenue are also within half a mile (1 km).

What's nearby

  • Ocean Street - 2 min walk - 0.1 miles
  • Pacific Avenue - 10 min walk - 0.6 miles
  • Santa Cruz Beach Boardwalk - 3 min drive - 1.2 miles
  • Santa Cruz Main Beach - 3 min drive - 1.2 miles
  • Santa Cruz Wharf - 3 min drive - 1.6 miles

Getting around

  • Watsonville, CA (WVI-Watsonville Municipal) - 27 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Taqueria Los Pericos - ‬7 min walk
  • ‪Jack in the Box - ‬4 min walk
  • ‪Woodstock's Pizza Santa Cruz - ‬12 min walk
  • ‪Verve Coffee Roasters - ‬10 min walk

About this property

SureStay Hotel by Best Western Santa Cruz

Hotel near Santa Cruz Beach Boardwalk in Santa Cruz
Free breakfast is served daily. Public spaces have free WiFi. An outdoor pool, a vending machine, and express check-out are also featured at the business-friendly SureStay Hotel by Best Western Santa Cruz. Free self parking is available.

This Santa Cruz hotel is smoke free.

  • 50 guestrooms or units
  • 2 levels
  • 2 buildings
  • Continental breakfast (free)
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Express check-out
  • Television in lobby
  • No smoking on site
SureStay Hotel by Best Western Santa Cruz offers 50 accommodations with coffee/tea makers and hair dryers. 40-inch LCD televisions come with premium satellite channels.

This Santa Cruz hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, cribs (free), rollaway beds (surcharge)
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  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.3 out of 5, Excellent, 1,291 reviews
$111 nightly
The price is $128
Aug 25 - Aug 26
Total with taxes and fees
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 40-inch LCD TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. 
    Masks are required in public areas for unvaccinated guests. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

We should mention

  • The seasonal pool will open in March and close in October.
  • Pool access available from 9 AM to 9:00 PM.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Ramada Limited Hotel Santa Cruz
Ramada Limited Santa Cruz
Ramada Santa Cruz
Santa Cruz Ramada
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

Frequently asked questions

How close is SureStay Hotel by Best Western Santa Cruz to the airport?

SureStay Hotel by Best Western Santa Cruz is 15.2 mi (27-min drive) away from the Watsonville, CA (WVI-Watsonville Municipal) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Hotel by Best Western Santa Cruz?

As of Jul 31, 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Santa Cruz on Aug 23, 2026 start from $119, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Hotel by Best Western Santa Cruz have an airport shuttle?

Airport shuttle services are not available at SureStay Hotel by Best Western Santa Cruz.

How close is SureStay Hotel by Best Western Santa Cruz to the beach?

This hotel is 4.9 mi (19-min drive) from Capitola Beach and 1.9 mi (9-min drive) from Twin Lakes State Beach. Don't forget your sunscreen!

Does SureStay Hotel by Best Western Santa Cruz offer free breakfast?

SureStay Hotel by Best Western Santa Cruz offers free continental breakfast every day from 7:00 AM to 9:00 AM.

Is there a casino at SureStay Hotel by Best Western Santa Cruz?

No, there is no casino at this hotel.

What time is check-in at SureStay Hotel by Best Western Santa Cruz?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at SureStay Hotel by Best Western Santa Cruz?

This hotel offers free self parking.

Does SureStay Hotel by Best Western Santa Cruz have a pool?

SureStay Hotel by Best Western Santa Cruz features an outdoor pool. Guests can enjoy pool access from 9 AM to 9:00 PM.

Does SureStay Hotel by Best Western Santa Cruz have a spa?

There are no spa services available at this hotel.

How close is SureStay Hotel by Best Western Santa Cruz to downtown Santa Cruz?

SureStay Hotel by Best Western Santa Cruz is 0.1 mi away from Water Street Corridor.

SureStay Hotel by Best Western Santa Cruz Reviews

Reviews

6.6
Rating 10 - Excellent. 237 out of 1010 reviews
Rating 8 - Good. 246 out of 1010 reviews
Rating 6 - Okay. 219 out of 1010 reviews
Rating 4 - Poor. 160 out of 1010 reviews
Rating 2 - Terrible. 148 out of 1010 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, clean and accessible to all areas, breakfast is a plus.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
This property of was perfect and I would definitely stay there again
Stayed 1 night in Mar 2026
Verified

8/10 Good

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am always made to feel welcomed and at home at this SureStay hotel. The beds are comfortable and the rooms are quiet. The location is an safe, easy walk to the downtown shops and restaurants. I look forward to my next stay.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Staff was excellent, room was clean and location was great.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Alberto

Stay was ok, just really needed some where to sleep. This place did not seem very hospitable
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Ed

Liked: Cleanliness, amenities, property conditions & facilities
Staff is very nice every time we stay there
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, amenities
Waffle iron in addition to continental breakfast. Nice pool. Room was well-decorated, although some paint needs touched up and rust needs removed from the drains.
Stayed 1 night in Apr 2026
Verified

4/10 Poor

Nichole

Disliked: Cleanliness, amenities, property conditions & facilities
Staff, room & amenities
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Michelle

Disliked: Property conditions & facilities
The bed was rock hard, rundown property. Decent enough if you're just needing somewhere to crash for the night.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Brittany

Liked: Staff & service
Half size pillows, tight parking, needs updating.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Spotless!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

IRIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check-in, comfortable room, and everything was simple and easy. Great place for a quick stay!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and strong ac, easy parking and breakfast.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Teresita

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff… room had air conditioning and plenty safe parking
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Melvin

It was great
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful, quite, clean, and comfortable couldnt ask for more.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was great. The Restaurants were very great. Really appreciated that it was so close to the Courthouse where I am attending 2 Trials.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely well kept and walkable spot that deserves the best recommendation from me
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Maribel

Liked: Cleanliness, staff & service, amenities
Easy parking and Easy check-in and clean room.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Leanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking easy check in and very friendly will definitely return on next visit to Santa Cruz.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Staff very friendly.
Stayed 1 night in Feb 2025
Verified

8/10 Good

Sam

Liked: Cleanliness, staff & service
Good location, clean.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
clean room, needs updating, more hooks or shelves or towel bars to keep items at hand.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Sandra

Liked: Amenities, property conditions & facilities
It’s a nice place
Stayed 1 night in Jun 2025
Verified

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again.
Stayed 1 night in Apr 2023

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