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SureStay Hotel by Best Western Santa Cruz

2.5 star property
Hotel near Monterey Bay in Santa Cruz

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Photo gallery for SureStay Hotel by Best Western Santa Cruz

Lobby
Lobby
Outdoor pool, open 9 AM to 9:00 PM, pool umbrellas
Exterior
Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
516 Water St, Santa Cruz, CA, 95060
  • Place, Ocean Street
    ‪2 min walk‬
  • Place, Pacific Avenue
    ‪10 min walk‬
  • Place, Santa Cruz Beach Boardwalk
    ‪3 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪42 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator

  • Sleeps 2

1 Queen, Mobility Accessible, Roll In Shower,

  • Sleeps 2

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator

  • Sleeps 4

Accessible 2 Double Mobility Accessible Roll In Shower

  • Sleeps 4

Ground Floor King Room

  • Sleeps 2

Ground Floor 2 Queen Room

  • Sleeps 4

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About the neighborhood

Santa Cruz

Heart of Santa Cruz.Your stay at this Westside Santa Cruz hotel places you within 3 miles (5 km) of Santa Cruz Beach Boardwalk and Monterey Bay. Ocean Street and Pacific Avenue are also within half a mile (1 km).

What's nearby

  • Ocean Street - 2 min walk - 0.1 miles
  • Pacific Avenue - 10 min walk - 0.6 miles
  • Mission Santa Cruz - 11 min walk - 0.6 miles
  • Santa Cruz Beach Boardwalk - 3 min drive - 1.2 miles
  • Santa Cruz Wharf - 4 min drive - 1.6 miles

Getting around

  • Watsonville, CA (WVI-Watsonville Municipal) - 27 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Taqueria Los Pericos - ‬7 min walk
  • ‪Jack in the Box - ‬4 min walk
  • ‪Woodstock's Pizza Santa Cruz - ‬12 min walk
  • ‪Starbucks - ‬2 min walk

About this property

SureStay Hotel by Best Western Santa Cruz

Hotel near Monterey Bay in Santa Cruz
Free breakfast is served daily. Public spaces have free WiFi. An outdoor pool, a vending machine, and express check-out are also featured at the business-friendly SureStay Hotel by Best Western Santa Cruz. Free self parking is available.

This Santa Cruz hotel is smoke free.

  • 50 guestrooms or units
  • 2 levels
  • 2 buildings
  • Continental breakfast (free)
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Express check-out
  • Television in lobby
  • No smoking on site
SureStay Hotel by Best Western Santa Cruz offers 50 accommodations with coffee/tea makers and hair dryers. 40-inch LCD televisions come with premium satellite channels.

This Santa Cruz hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Continental Inn
  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
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Feb 9 - Feb 10
Total with taxes and fees
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 40-inch LCD TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. 
    Masks are required in public areas for unvaccinated guests. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

We should mention

  • The seasonal pool will open in March and close in October.
  • Pool access available from 9 AM to 9:00 PM.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Ramada Limited Hotel Santa Cruz
Ramada Limited Santa Cruz
Ramada Santa Cruz
Santa Cruz Ramada
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

Frequently asked questions

How close is SureStay Hotel by Best Western Santa Cruz to the airport?

SureStay Hotel by Best Western Santa Cruz is 15.2 mi (27-min drive) away from the Watsonville, CA (WVI-Watsonville Municipal) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Hotel by Best Western Santa Cruz?

As of Jan 20, 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Santa Cruz on Jan 27, 2026 start from $80.11, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Hotel by Best Western Santa Cruz have an airport shuttle?

Airport shuttle services are not available at SureStay Hotel by Best Western Santa Cruz.

How close is SureStay Hotel by Best Western Santa Cruz to the beach?

This hotel is 4.9 mi (19-min drive) from Capitola Beach and 1.9 mi (9-min drive) from Twin Lakes State Beach. Don't forget your sunscreen!

Does SureStay Hotel by Best Western Santa Cruz offer free breakfast?

SureStay Hotel by Best Western Santa Cruz offers free continental breakfast every day from 7:00 AM to 9:00 AM.

Is there a casino at SureStay Hotel by Best Western Santa Cruz?

No, there is no casino at this hotel.

What time is check-in at SureStay Hotel by Best Western Santa Cruz?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at SureStay Hotel by Best Western Santa Cruz?

This hotel offers free self parking.

Does SureStay Hotel by Best Western Santa Cruz have a pool?

SureStay Hotel by Best Western Santa Cruz features an outdoor pool. Guests can enjoy pool access from 9 AM to 9:00 PM.

Does SureStay Hotel by Best Western Santa Cruz have a spa?

There are no spa services available at this hotel.

How close is SureStay Hotel by Best Western Santa Cruz to downtown Santa Cruz?

SureStay Hotel by Best Western Santa Cruz is 0.1 mi away from Water Street Corridor.

SureStay Hotel by Best Western Santa Cruz Reviews

Reviews

6.6
Rating 10 - Excellent. 221 out of 1001 reviews
Rating 8 - Good. 244 out of 1001 reviews
Rating 6 - Okay. 219 out of 1001 reviews
Rating 4 - Poor. 165 out of 1001 reviews
Rating 2 - Terrible. 152 out of 1001 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was great. The Restaurants were very great. Really appreciated that it was so close to the Courthouse where I am attending 2 Trials.
Stayed 5 nights in Oct 2025

6/10 Okay

Tanya

Liked: Cleanliness
The room looked clean when I entered and smelled like bleach. However, when I walked on the floor with bare feet my feet got so dirty! Also, at 11:00 am the next morning as I'm preparing to leave, the maid staff knocked on my door to tell me it was check out time and they needed to clean the room! Then as we were walking out, he walked right in before we could lock the door! This has never happened to me at an establishment. It was highly unprofessional and completely rude.
Stayed 1 night in Sep 2025

6/10 Okay

Jennifer

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Parking was not ideal, other guesses were double parked and it didn’t allow enough space for our truck to fit
Stayed 1 night in Oct 2025

4/10 Poor

Piero

Liked: Staff & service

Clean

I found some hair in the toilet and was not really clean
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, very knowledgeable and friendly. Grounds were very well taken care of. You couldn’t get a better place for the price anywhere in Santa Cruz
Stayed 2 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely well kept and walkable spot that deserves the best recommendation from me
Stayed 2 nights in Sep 2025

8/10 Good

Rodrigo Jr, Bell Gardens

Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in Sep 2025

2/10 Terrible

RANDY

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities
We checked out the same day, we didn’t stay ! Toilet was clogged, cigarette burns on the seat. On the furniture floor was dirty. No screen on the window, ask for different room same thing but worse smelled, cigarette burns on the bathroom sink and seat. cigarettes, homeless outside and cleaning people just standing outside talking to the homeless . Nice person at the front desk, we left at less 20 minutes. Didn’t stay one night !
Stayed 3 nights in Sep 2025

10/10 Excellent

Martin

Stayed 1 night in Sep 2025

4/10 Poor

Dale

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

unhappy

bathroom door would not open completely because it hit the toilet. Had to slide around door to close. Bed was very hard and uncomfortable. No threshold and raised lip between bedroom and bathroom floors with gap, tripping hazard. A/c unit half melted on one side. No hot water at 9am on a saturday.
Stayed 1 night in Sep 2025

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so comfortable! The size is perfect! The bed was so comfortable!
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lover Sure Stay Santa Cruz

Definitely very amiable service. Clean and well maintained facilities. Continental breakfast is tasty if spare, but absolutely delicious for the price. Nothing else in Santa Cruz delivers more bang for the buck without any negatives
Stayed 1 night in Sep 2025

10/10 Excellent

IRIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check-in, comfortable room, and everything was simple and easy. Great place for a quick stay!
Stayed 2 nights in Sep 2025

10/10 Excellent

Lorena

Stayed 1 night in Aug 2025

2/10 Terrible

Irina, Rancho Cordova

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty floors,, homeless slept by our car at night, spider webs, breakfast wasn’t refilled when needed, no washcloths,, rude staff
Stayed 2 nights in Aug 2025

10/10 Excellent

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great value and strong ac, easy parking and breakfast.
Stayed 4 nights in Aug 2025

10/10 Excellent

eroda.

Stayed 1 night in Aug 2025

4/10 Poor

Felipe

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

edwin

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Will not be staying here again. Best Western can do better, this property is in bad conditions. For the price I paid, $400, for one night. I expected BW to hold a high standard for this facility. Rooms are dirty, beds very uncomfortable and outsated to say the least. Bathroom was moldy and shower rod was rusty all around. Breakfast was just cereal, waffles and muffins-terrible. Stay away people.
Stayed 1 night in Aug 2025

6/10 Okay

Zachary

Disliked: Property conditions & facilities
Light cover in room was cracked and failing off. Bed frame was bent and the bed was barely functional. Limited parking, limited items for continental breakfast. Limited help from staff as not at front desk.
Stayed 2 nights in Aug 2025

4/10 Poor

Guadalupe

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get the very basics. No real amenities besides the pool. Overpriced for what you get in my opinion.
Stayed 1 night in Aug 2025

6/10 Okay

Gonzalo

Traveled with partner
Disliked: Staff & service
Rooms were a decent size and clean, and the front desk staff was friendly. Parking was also convenient. But the breakfast was a complete disaster. For the price you pay per night, all they offer is bread, yogurt, and cereal — nothing else. To make matters worse, at 9:30 a.m. sharp the cleaning crew stormed in and started taking everything away while people were still sitting and eating. They had zero respect for guests. One of them even dumped a trash bag on the chair where I was sitting, while I had just stood up for more cereal. That’s not only rude — it’s disgusting and unacceptable in a hotel that carries the Best Western name. Because of this, I can’t rate higher than 3 stars
Stayed 1 night in Aug 2025