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SureStay Hotel by Best Western Santa Cruz

2.5 star property
Hotel near Santa Cruz Beach Boardwalk in Santa Cruz

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Santa Cruz

Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Lobby
Outdoor pool, open 9 AM to 9:00 PM, pool umbrellas
Lobby
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • 24/7 front desk
  • Parking included
  • Housekeeping
  • Air conditioning

Explore the area

View in a map
516 Water St, Santa Cruz, CA, 95060
  • Place, Ocean Street
    ‪2 min walk‬
  • Place, Santa Cruz Beach Boardwalk
    ‪3 min drive‬
  • Place, Santa Cruz Wharf
    ‪3 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪46 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Santa Cruz

Heart of Santa Cruz.Your stay at this Westside Santa Cruz hotel places you within 3 miles (5 km) of Santa Cruz Beach Boardwalk and Monterey Bay. Ocean Street and Pacific Avenue are also within half a mile (1 km).

What's nearby

  • Ocean Street - 2 min walk - 0.1 miles
  • Pacific Avenue - 10 min walk - 0.6 miles
  • Santa Cruz Beach Boardwalk - 3 min drive - 1.2 miles
  • Santa Cruz Wharf - 3 min drive - 1.6 miles
  • Mystery Spot - 8 min drive - 3.9 miles

Getting around

  • Watsonville, CA (WVI-Watsonville Municipal) - 23 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Taqueria Los Pericos - ‬7 min walk
  • ‪Jack in the Box - ‬4 min walk
  • ‪四姐 Special Noodle - ‬10 min walk

About this property

SureStay Hotel by Best Western Santa Cruz

Hotel near Santa Cruz Beach Boardwalk in Santa Cruz
Free breakfast is served daily. Public spaces have free WiFi. An outdoor pool, a vending machine, and express check-out are also featured at the business-friendly SureStay Hotel by Best Western Santa Cruz. Free self parking is available.

This Santa Cruz hotel is smoke free.

  • 50 guestrooms or units
  • 2 levels
  • 2 buildings
  • Continental breakfast (free)
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Express check-out
  • Television in lobby
  • No smoking on site
SureStay Hotel by Best Western Santa Cruz offers 50 accommodations with coffee/tea makers and hair dryers. 40-inch LCD televisions come with premium satellite channels.

This Santa Cruz hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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  • Breakfast included
  • Free WiFi
  • Air conditioning
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The price is $124
Oct 26 - Oct 27
Total with taxes and fees
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 40-inch LCD TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. 
    Masks are required in public areas for unvaccinated guests. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

We should mention

  • The seasonal pool will open in March and close in October.
  • Pool access available from 9 AM to 9:00 PM.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Ramada Limited Hotel Santa Cruz
Ramada Limited Santa Cruz
Ramada Santa Cruz
Santa Cruz Ramada
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

Frequently asked questions

How close is SureStay Hotel by Best Western Santa Cruz to the airport?

SureStay Hotel by Best Western Santa Cruz is 15.8 mi (23-min drive) away from the Watsonville, CA (WVI-Watsonville Municipal) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Hotel by Best Western Santa Cruz?

As of Oct 16, 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Santa Cruz on Oct 26, 2025 start from $81.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Hotel by Best Western Santa Cruz have an airport shuttle?

Airport shuttle services are not available at SureStay Hotel by Best Western Santa Cruz.

How close is SureStay Hotel by Best Western Santa Cruz to the beach?

This hotel is 5.5 mi (15-min drive) from Capitola Beach and 1.8 mi (9-min drive) from Seabright Beach. Don't forget your sunscreen!

Does SureStay Hotel by Best Western Santa Cruz offer free breakfast?

SureStay Hotel by Best Western Santa Cruz offers free continental breakfast every day from 7:00 AM to 9:00 AM.

Is there a casino at SureStay Hotel by Best Western Santa Cruz?

No, there is no casino at this hotel.

What time is check-in at SureStay Hotel by Best Western Santa Cruz?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at SureStay Hotel by Best Western Santa Cruz?

This hotel offers free self parking.

Does SureStay Hotel by Best Western Santa Cruz have a pool?

SureStay Hotel by Best Western Santa Cruz features an outdoor pool. Guests can enjoy pool access from 9 AM to 9:00 PM.

Does SureStay Hotel by Best Western Santa Cruz have a spa?

There are no spa services available at this hotel.

How close is SureStay Hotel by Best Western Santa Cruz to downtown Santa Cruz?

SureStay Hotel by Best Western Santa Cruz is 0.1 mi away from Water Street Corridor.

SureStay Hotel by Best Western Santa Cruz Reviews

Reviews

6.4
Rating 10 - Excellent. 212 out of 1003 reviews
Rating 8 - Good. 243 out of 1003 reviews
Rating 6 - Okay. 227 out of 1003 reviews
Rating 4 - Poor. 168 out of 1003 reviews
Rating 2 - Terrible. 153 out of 1003 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Dominique

Disliked: Property conditions & facilities
Garbage left in the closet and drawers when we arrived no soap. Staff was nice and helpful. Parking is rough
Stayed 2 nights in Jul 2025

8/10 Good

Luis

Stayed 1 night in Jul 2025

8/10 Good

Ignacio

Rooms little smaller
Stayed 4 nights in Jul 2025

8/10 Good

Maribel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Easy parking and Easy check-in and clean room.
Stayed 1 night in Jul 2025

10/10 Excellent

Alycia

Stayed 3 nights in Jun 2025

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay at this hotel

My experience at this hotel was largely negative. The staff member at the front desk was unfriendly and rude, creating an uncomfortable atmosphere. Although breakfast is included, his behavior made it unpleasant. He yelled at customers and was unhelpful, and the hotel floors were dirty. I advise against seeking assistance from the front desk. Additionally, four days after my stay, I was charged for items I did not authorize.
Stayed 4 nights in Jun 2025

6/10 Okay

Scott

Traveled with family
Disliked: Cleanliness
This is an updated motel, the kind where there are no indoor hallways to your room. The room windows face the pool and exterior walkways, so there *will* be people walking by your window and you'll get some noise from that and and the pool, vehicles, etc. It's not bad, just be sure to expect that. The rooms are small, with in old in wall A/C that worked ok, but overly cold weirdly. Tile/laminate floors though weren't mopped thoroughly, so we washed our feet before getting into bed. Breakfast was ok but included. The pool was good, though not heated (this was in late June and still quite cold to get into). Area is ok, but I did see a street walker outside (not a risk, but paints a picture). I'd consider staying again, though I'd probably opt for somewhere else tbh.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sandra

Traveled with family
Liked: Amenities, property conditions & facilities
It’s a nice place
Stayed 1 night in Jun 2025

2/10 Terrible

Dallas

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very poor quality. I had to switch rooms three times. There was a hole in some of the furniture and cigarette burns also one of the door knobs fell off and the room smelled. I asked to speak with the manager and they said the manager won’t be there till 11 AM the next day. Unacceptable.
Stayed 1 night in Jun 2025

8/10 Good

Robert

Traveled with partner
Liked: Property conditions & facilities
Staff helped me get into room when needed , didn’t like how towels was unavailable after hours
Stayed 2 nights in Jun 2025

6/10 Okay

Arturo

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Door didn’t close. Fridge wasn’t working. Very noise. We had a party going on upstairs. Room wasn’t cleaned properly found someone clothes and underwear in the closet.
Stayed 2 nights in Jun 2025

10/10 Excellent

Silvia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Jack

Traveled with partner
Liked: Cleanliness, staff & service
The management was absolutely great! Friendly, curious & very helpful. Top notch. Best part of our experience.
Stayed 4 nights in Jun 2025

2/10 Terrible

Mary

Disliked: Cleanliness, property conditions & facilities
I didn't like this property at all. Let the photos speak for it.
Stayed 1 night in Apr 2025

6/10 Okay

Shelley

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Looked like the door had been kicked in a few times, missing light fixtures. Soda machine not plugged in. Hair left in the shower (not ours) Oh and you can’t tell by the pictures but this is a motel. I purposely picked this because it was attached to the Marriott name but I know better now.
Stayed 1 night in Jun 2025

4/10 Poor

Cheryl

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room floors were filthy especially in corners and bathroom. Hardly any breakfast choices, ran out of fruit, milk, juice. No protein at all. Ice tasted dirty . People above were stomping around all night.
Stayed 1 night in Jun 2025

2/10 Terrible

Brandi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really disappointed...... The breakfast was very minimal. 2nd day waffles not available... Only old fruit and cereal. I was told the pool was heated. Was definitely not. Me and my 1 year old didn't get to swim. Ever time we tried to get hotel staff help was nearly impossible...
Stayed 3 nights in Jun 2025

10/10 Excellent

Evan

Stayed 2 nights in Jun 2025

4/10 Poor

Brianna

Rude staff, room not equipped and terrible cleaning
Stayed 1 night in May 2025

4/10 Poor

JOEL

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room was very barebones with the minimum needed to stay. No extras at all. Furniture and bed were not in great shape.
Stayed 3 nights in May 2025

8/10 Good

Jana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to have a water machine where you can get your drinking water
Stayed 1 night in May 2025

10/10 Excellent

Kiara

Stayed 1 night in May 2025

10/10 Excellent

Fermin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

2/10 Terrible

Martin

Disliked: Staff & service
Stayed 1 night in Apr 2025

8/10 Good

Rowan

Stayed 2 nights in Apr 2025