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"The rooms are big and here 2 TVs. The rooms are very clean. " More

By a verified traveler on Sun 19 Jul 2020

Hotel Description

Hotel near Santa Cruz Beach Boardwalk in Santa Cruz

Close to the beach

Your stay at this Westside Santa Cruz hotel places you within 2 miles (3 km) of Santa Cruz Beach Boardwalk and Main Beach. Santa Cruz Wharf and Monterey Bay are also within 2 miles (3 km).

Free perks

This hotel features a fitness center and a sauna. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Sofa beds

Featuring conveniences like sofa beds and refrigerators, the 77 guestrooms also offer microwaves and TVs. Coffee/tea makers, free newspapers, and free local calls are also available.

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Suite, 2 Bedrooms, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Family Suite, 2 Bedrooms, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 King Bed, Non Smoking, Microwave

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Plus All Suites Inn ratings based on 22 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Plus All Suites Inn

Everyone (16) Couples (2) Family (6)
4 out of 5
The rooms are big and here 2 TVs. The rooms are very clean.

Posted by , from Sunnyvale, ca on Jul 19, 2020

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Comment from Hotel Management

Jul 22, 2020 by H

Thank you for taking the time to review our hotel. We always love to get feedback from our guests. We are happy to hear that you enjoyed your stay with us. We hope to see you on your next visit to Santa Cruz.

4 out of 5

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 23, 2019 by Hailey Gregory

Thank you for reviewing our hotel. We are so happy to hear you enjoyed your stay with us. We hope to see you again in the future. Thanks again and have a wonderful day.

1 out of 5
Had stayed at a Best Western Plus the previous night that was excellent. This Santa Cruiz facility was a terrible experience - filthy carpets, worn and dirty furniture, mold on the bathroom wall, paint missing in spots, and air conditioning was not working. First told it needed new batteries, then as temperature continued to soar to 80, called again for repairs, and while waiting took out the filters - which must have never been changed or cleaned since they were installed. They were black with dust and mold. I have asthma so this was not a welcome discovery. Although I had been told they were sold out, I asked for a change of rooms and was moved to a higher floor. Cleanliness some better but still not bearing close inspection. Parking is underground with no security. Vagrants can enter and access the hallways. Found a homeless woman outside our door the next morning, sleeping in the corner. Not impressed with the whole operation. One kind point - Joseph from the staff tried his best to assist us and although not maintenance, did clean the filters for us.

Posted by on Oct 30, 2019

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Comment from Hotel Management

Nov 3, 2019 by H

Thank you for taking the time to review our hotel. We are so sorry to hear you had a bad experience with us. Thank you for taking the time to let us know the problems you experienced so we can work hard to improve where we can. Thank you again anf have a good day.

5 out of 5
Everything was great. Rooms were clean. Breakfast was great. The only thing you could ask for more of is parking.

Posted by on Oct 28, 2019

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Comment from Hotel Management

Nov 4, 2019 by Hailey G

Thank you for reviewing our hotel, we always appreciate feedback from our guests. We are happy to hear that you enjoyed your stay even though the parking wasn't ideal. We hope to see you again in the future. Have a wonderful day.

5 out of 5
Our favorite part of the stay was the excellant breakfast buffet. Bacon, scambled eggs, biscuts and gravy, waffles and all the other things that go with it. Clean and plenty of tables to eat at. The bed was very comfortable and the room was bigger then expected. Staff was friendly and helpful. We will stay there in the future.

Posted by on Aug 22, 2019

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Comment from Hotel Management

Aug 23, 2019 by Hailey G

Thank you so much for taking the time to review our hotel. We are so happy that you enjoyed your stay and the breakfast. We hope to see you again soon!

3 out of 5
CUSTOMER SERVICE WAS BAD. PARKING WAS LIMITED!! i had a party of 14 so having our room when we get there was a must. Everyone was tired. When we got there they told is that our 3 rooms were not ready. We got there at 6 and check in started at 4. He told us to wait. We were waiting in the lobby and it was HOT! We waited 30 mins and I finally went back up there to ask if they were done cleaning it. I did not care if they had one of our room ready, we needed AC. TOOK US TWO HOURS TO GET OUR THREE ROOMS! If you want parking, come early and don't leave the hotel afterwards. When we came back from an errands, there were no more parking. They told us to park by the street and get up early to move our car because they will come by and check to give out tickets for parking there. OVERALL the room was spacious and breakfast was delicious. All you need to do os call before hand if they have your rooms ready and come early for parking. I RECOMMEND SALA THAI ACROSS THE STREET!

Posted by on Jun 12, 2019

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Comment from Hotel Management

Jun 21, 2019 by H

We are so sorry you had a bad experience with us and that you had to wait to get into the room after 4pm. Unfornately our parking is not the best, on behalf of the hotel I apologize for any inconvenience you had. We do appreciate that you took the time to review our hotel so we can work on improving for the future.

5 out of 5
Everything about the property was exceptional. It was on a great location. Facility was clean, room was clean and spacious. Only con was the comfort of the mattress.

Posted by on May 14, 2019

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Comment from Hotel Management

May 23, 2019 by Hailey

Thank you so much for taking the time to review our hotel. I am happy to hear you enjoy your stay. Sorry about the mattress we will be renovating late this year.

4 out of 5
Nice breakfast set up. The shower was undesirable.

Posted by on May 10, 2019

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Comment from Hotel Management

May 23, 2019 by Hailey

Thank you for reviewing our hotel. I am glad to hear you enjoyed our breakfast, we try to give our guests as many options as possible. We are currently in the beginning stages of renovating the hotel, and will look into the showers. Thank you again.

5 out of 5

Posted by on May 5, 2019

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Comment from Hotel Management

May 23, 2019 by Hailey

Thank you for taking the time to review our hotel. We are happy you enjoyed your stay. Hope to see you soon.

1 out of 5

Posted by on May 3, 2019

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Comment from Hotel Management

May 26, 2019 by Hailey

Thank you for reviewing our hotel. We are so sorry to hear that you had a negative experience on your stay with us. Thank you for letting us know so we can work to on improving the over all experience for the future.

About the Best Western Plus All Suites Inn

Location 500 Ocean St, Santa Cruz, CA 95060

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus All Suites Inn offers its guests a sauna and a fitness center. WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 570 square feet (51 square meters). The business-friendly Best Western Plus All Suites Inn also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. This Santa Cruz hotel is smoke free.

  • 1 building
  • 77 guestrooms or units
  • 3 levels
  • 570 sq ft of conference space
  • 51 sq m of conference space
  • Buffet breakfast (free)
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Norman Y. Mineta San Jose Intl. Airport (SJC) (55.2 km / 34.3 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus All Suites Inn offers 77 accommodations with safes and complimentary newspapers. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pull-out sofa bed
  • Television
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 (rates may vary)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western All Suite Inn
  • Best Western Plus All Suite
  • Best Western Plus All Suite Inn
  • Best Western Plus All Suite Inn Santa Cruz
  • Best Western Plus All Suite Santa Cruz
  • Best Western Plus Suite
  • Best Western Plus All Suites Inn Santa Cruz
  • Best Western Plus All Suites Inn
  • Best Western Plus All Suites Santa Cruz
  • Best Western Plus All Suites
  • Santa Cruz Best Western
  • Best Western Plus All Hotel Santa Cruz
  • Best Western Santa Cruz
  • Best Plus Suites Santa Cruz
  • Best Western Plus All Suites Inn Hotel
  • Best Western Plus All Suites Inn Santa Cruz
  • Best Western Plus All Suites Inn Hotel Santa Cruz
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.