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Hotel Solares

2.5-star property
600 Riverside Ave, Santa Cruz, CA 1-855-201-7819
3.2 out of 5
See all 21 travelocity Reviews

"It is a quiet property. Beds are very hard. " More

By a verified traveler on Sat 20 Nov 2021

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Hotel Description

Hotel near Santa Cruz Beach Boardwalk in Santa Cruz

Oceanside stay

A stay at this Westside Santa Cruz hotel places you within half a mile (1 km) of Santa Cruz Beach Boardwalk and 2 miles (3 km) of Monterey Bay. Ocean Street and Pacific Avenue are also within half a mile (1 km).

Renovated in 2016

An outdoor pool, free self parking, and free newspapers are featured at this hotel. WiFi in public areas is free. A terrace, a grocery/convenience store, and a picnic area are also on offer.

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$89* Per night/room Oct 9 - Oct 10

Standard Room, 1 King Bed, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Family Suite, 2 Bedrooms, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 6 Max

Hotel Solares ratings based on 21 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Solares

Everyone (9) Couples (2) Family (10)
3 out of 5
It is a quiet property. Beds are very hard.

Posted by on Nov 20, 2021

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Comment from Hotel Management

Nov 24, 2021 by CM - Guest Relations Manager

Dear Nancy, We would like to thank you for taking the time to provide us with your stay overview. We appreciate feedback from our guests because your input helps in our efforts be improving. We hope to see you again! Sincerely,

5 out of 5

Posted by on Nov 1, 2021

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4 out of 5
I had read a few reviews and had seen a few complaints about pool not being available. So I called prior to scheduling to ask if pool was back up and running. They said yes and that pool was also heated and they had to hot tubs. Upon arrival to check in the line was long and mostly with other people renting a room and they all had complaints about something not working in the room. One lady had said her lights kept going out the lady at the desk was walking her through what to do to fix it instead of sending someone to fix it. Also come to find out the pool had no heater and both hot tubs were out of service. The “grab and go” breakfast was more of a elementary school sack lunch which consisted of a caprison, Apple, rice crispy treat, and a Danish snack. I’m not making this stuff up. Over all I give it 2 stars.

Posted by on Jul 30, 2021

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Comment from Hotel Management

Sep 9, 2021 by CM - Guest Relations Manager

Dear Valued Guest, Thank you for leaving us a review. On behalf of the entire team, I would like to apologize for failing to meet your expectations. The issues you have raised have been shared with the management and we are looking for ways to avoid these situations in the future. We still hope to get another chance to serve you. Sincerely,

3 out of 5
Our stay was okay... a few minor issues that needs to address... Room light was out only the lamp was working, microwave was not cleaned, remote control was missing the battery covered, hair blowdryer was very old and broken... bathroom the toilet is having issues with the flushing and the shower curtain need to be longer because the water spills out the lenght barley covers every movement pushed it out water spills. I love that you can just slide the back door open very convenient for pet family. Great location about 4blocks to the boardwalk...

Posted by on Jul 29, 2021

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Comment from Hotel Management

Jul 31, 2021 by ES - Guest Relations Manager

Dear Guest, Thank you for writing us a helpful review. I will inform the management regarding your concern so that appreciate action will be taken and our hotel will be improved. We respect your input and your business is essential to us. You help us bring you and others a better experience in the future by telling us what you enjoyed about your stay and how we can improve. We hope to see you again in the near future. Sincerely,

2 out of 5
Property is very old and in a shady area lots of street people about sign on property says not responsible for your car or contents not a comfortable stay.....

Posted by on Feb 29, 2020

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Comment from Hotel Management

Apr 28, 2020 by JC

Thank you for your feedback! We are sharing this with Upper Management in order to improve security.

4 out of 5
Very cooperative staff and clean rooms. Air conditioning is complicated.

Posted by on Feb 12, 2020

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4 out of 5
Over all good at the this price. Better than expect. Nice spainish style buiding with balcony. Will stay again!

Posted by , from Elk grove on Jan 5, 2020

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Comment from Hotel Management

Jan 7, 2020 by JC

Thank you very much for the 4 of 5!

5 out of 5
A nicely kept property, with very nice staff. This is our second time here, and we’ll come again.

Posted by on Dec 31, 2019

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Comment from Hotel Management

Jan 16, 2020 by Hotel Solares Team

Thank you for choosing Hotel Solares. We appreciate your feedback!

4 out of 5
The room is nice and big. The staff was helpful when I went to the lobby to ask something because my wife had a little problem with her health and he helped me with what I asked of him

Posted by on Dec 14, 2019

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Comment from Hotel Management

Dec 18, 2019 by JC

Thank you! Come back again soon!

4 out of 5
Parking lot was too small and some cars would block two spots or park sideways and noone was polocing the situation. I took multiple photos and showed it to staff and they looked at me as if i was crazy.

Posted by on Aug 16, 2019

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About the Hotel Solares

Location 600 Riverside Ave, Santa Cruz, CA 95060

Property Features

As a guest of Hotel Solares, you'll find an outdoor pool, a terrace, and multilingual staff. WiFi is free in public spaces. The business-friendly Hotel Solares also features gift shops/newsstands, a picnic area, and complimentary newspapers in the lobby. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hotel Solares was completed in April 2016.

  • 79 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 1989
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Hotel Solares offers 79 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in April 2016.

  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per night
  • Only dogs are allowed
  • Weight limit: 45 lbs
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve rollaway/extra beds

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • Service fee: USD 12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per night
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Solares Santa Cruz
  • Solares Santa Cruz
  • Hotel Solares Hotel
  • Hotel Solares Santa Cruz
  • Hotel Solares Hotel Santa Cruz

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.