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"Quick and easy check in & out. We were considering the noise of the first room when we checkin then the staff was very nice and helpful and let us ch ... " More

By a verified traveler on Sun 29 Apr 2018

Hotel Description

Hotel near Santa Cruz Beach Boardwalk in Santa Cruz

In Santa Cruz

Your stay at this Westside Santa Cruz hotel places you within 2 miles (3 km) of Santa Cruz Beach Boardwalk and Main Beach. Monterey Bay and Santa Cruz Surfing Museum are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. Enjoy the fitness center and conveniences like a 24-hour front desk and free newspapers.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 28 guestrooms also offer free WiFi and TVs with satellite channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$105* Per night/room Sep 25 - Sep 26

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Microwave (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Inn ratings based on 11 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Inn

Everyone (5)
5 out of 5

Posted by on Jun 9, 2019

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4 out of 5
Hotel was nice, close to food. Staff was very courteous and helpful.

Posted by , from Yucaipa on Aug 10, 2018

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5 out of 5
Quick and easy check in & out. We were considering the noise of the first room when we checkin then the staff was very nice and helpful and let us change to a room indoor.

Posted by , from CA on Apr 29, 2018

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2 out of 5
Lots of nosiy sources, trafic, motorcycles. Ice machine closes to the room.

Posted by on Sep 29, 2017

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4 out of 5
Location: There is a lot to do and restaurants at the pier.
The hotel was nice and clean. The front desk was very helpful. She changed my room because Travelocity said I needed a handicap room which I did not. The hotel was close everything.

Posted by , from Upstate NY on Nov 15, 2016

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Comment from Hotel Management

Dec 4, 2016 by Ana

Dear Guest: Thank you very much for your comment we really appreciate you sharing with all public about your positive experienced at our facility.

5 out of 5

Staff goes the extra mile

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, helpful staff
I had a workshop to attend and the front desk staff went out of their way to get my room a little early so I had time to prepare. Great staff.

Posted by on Apr 9, 2012

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1 out of 5

Do Not Stay Here!

The management here is terrible, abusive. We chose our room based on the presence of a jacuzzi tub that we wanted to bathe our children in after a night of camping. The tub turned out to have no obvious way to be stopped up, so I called the front desk to ask where the stopper was. I was told there was no stopper, that there was no way to stop up the tub and that it could only be used for taking a shower, not a bath. My husband also spoke to the night clerk and confirmed this information. The next morning I complained to the manager that we were not told that the tub could not be used and asked for a discount. We ended up in a dispute with the manager, who then, incredibly, accused us of lying because the housekeeper was able to locate the stopper that we had been told by the night clerk didn't exist. Even aside from this encounter, the hotel is shabbily built with thin walls and bad beds. NOT RECOMMENDED!

Posted by on Jul 15, 2008

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1 out of 5

Stay Away from the Santa Cruz Best Western Inn!

Horrible management. While the hired staff is friendly, the management is rude and unmoving. This hotel is a host hotel for a local baseball tournament organization, yet they are completely NOT kid friendly. \n \nMy keys were lost, so AAA cam to open my vehicle. As the team manager, I needed to get the equipment out of the car for our games. The alarm sounded then stopped after a couple of minutes. After it stopped, management hired a tow truck to take my car away because of the disruption, even though they knew my dilemma and were told that the alarm would not be sounding again. $* later, and I am fuming! They said they were towing my car to pay back for the complaints by other guests about the alarm and about the boys. Mind you, the boys made minimal noise and were all in bed by 9:45 pm. Seems like displaced retribution, if you ask me. \n \nAlso, we rented at least eight rooms, yet we were all given different prices and availability for our rooms. Something's up with that. \n \nI would NEVER frequent this hotel again! The pipes in the walls were extremely loud, waking me up at 5:30 am. \n \nThis hotel gives a bad name to the Best Western corporation. Too bad for BW. In the past I hve always stayed at BW based on reputation. From now on I will definitely think twice.

Posted by on Oct 7, 2007

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2 out of 5

Avoid this place

Although it was remodeled recently, this is a 1960s-style motel. The remodel was definitely done on the cheap (no new shower fixtures, furniture that didn't fit, crown moldings that weren't spackled). Ultra thin walls, deficient air circulation, a laughable "deluxe" breakfast. Because we reserved late, we paid full fare. It was wonderfully convenient to downtown and beach, but we should have stayed farther away for less money and more amenities. Very overpriced - almost $* for two nights.

Posted by on Aug 23, 2007

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5 out of 5

Great Stay

The staff were very friendly and the room was clean and spacious. We will stay there again.

Posted by on Apr 6, 2007

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Property Features

WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available. A fitness center, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Best Western Inn. Self parking is free. This Santa Cruz hotel is smoke free.

  • 28 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Business facilities
  • Front desk (24 hours)
  • Staff is multilingual
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) (54 km / 33.6 mi)
  • Parking: Free self parking

Room Amenities

Best Western Inn offers 28 air-conditioned accommodations with coffee/tea makers and hair dryers. Satellite television is provided. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Santa Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Bathrooms are partially open
  • Television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

Guests are served free continental breakfast.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators

Hotel Names

  • Best Western Inn Santa Cruz
  • Best Western Santa Cruz
  • Best Western Inn Hotel
  • Best Western Inn Santa Cruz
  • Best Western Inn Hotel Santa Cruz
url importing https://www.travelocity.com/Santa-Cruz-Hotels-Best-Western-Inn.h17209-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.