4.3 out of 5

"I took my daughter to Santa Cruz for a birthday getaway and found a great deal for Paradox here on Travelocity. The room was lovely - best hotel bed e ... " More

By a verified traveler on Mon 12 Feb 2018

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Hotel Description

4-star hotel near Santa Cruz Beach Boardwalk

Oceanside stay

Your stay at this Westside Santa Cruz hotel places you within 2 miles (3 km) of Santa Cruz Beach Boardwalk and Santa Cruz Wharf. Also, Monterey Bay is within 2 miles (3 km) and Mystery Spot is within 6 miles (10 km).

Poolside dining

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. Enjoy the spa tub and perks like free WiFi and a free beach shuttle.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 170 guestrooms also offer free WiFi and iPod docks. Other amenities include free wired Internet, minibars, and flat-screen TVs with cable channels.

Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$164 per night

Room, 2 Queen Beds, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Paradox, Autograph Collection ratings based on 19 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Paradox, Autograph Collection

Everyone (8)
5 out of 5

Posted by on Mar 29, 2019

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5 out of 5
Came here for my birthday, was perfect. Then I was proposed to!!

Posted by on Mar 25, 2019

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4 out of 5

Lovely Stay

I took my daughter to Santa Cruz for a birthday getaway and found a great deal for Paradox here on Travelocity. The room was lovely - best hotel bed ever, nice climate control, Illy espresso maker, and elegant bathroom (shower only though). Bathrobes were a nice touch, and the linens and towels were yummy soft. Enjoyed the view of the pool. It was quiet, safe and as cozy as I had hoped. The only snafu was that they were running very late on check in - and we didn't get into our room until nearly 5 pm on a Saturday night, rushing our time before a dinner reservation. The staff was courteous and apologetic in the face of the delays but it might have been a nice PR move to offer a drink coupon or waived parking fee. All in all, a lovely stay and I heartily recommend it!

Posted by , from Silicon Valley on Feb 12, 2018

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5 out of 5

Hotel Reveiw

Great hotel friendly staff. Was upgraded to a suite upon arrival for no additional charge! Room service was delightful along with turn down service. Card entry to gates provided good sense of security and peace of mind

Posted by , from Sacramento, CA on Jan 17, 2018

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4 out of 5

Nice Hotel

Pros: It had everything. Restaurant open all day, nice pool area and spa.
Cons: We stayed in room 120. There was no towel rack in which to hang wet towels or a hand towel.
Location: The location was great, central too many places.
Felt very well taken care of except for when we had drinks out by the spa. It took a long time to get the attention of the server and once our order was placed quite a long time for it to be delivered considering there weren't many people out by the pool.

Posted by on May 23, 2016

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3 out of 5

Upscale motel.

Poor sound insulation between rooms. One hears toilets flushing and ventilators blowing. That's why I try to stay on the top floor.

Posted by on Dec 20, 2015

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4 out of 5

Good Downtown Experiencw

Pros: Hotel was lovely. Good value to offer ratio!
Cons: In room movies, good selection of TV, but couldn't buy movies
Location: Overall, good proximity to downtown, UCSC, the Arboretum, Hwy 17. A bit far of a walk to beach.
The Paradox was a very pleasing hotel! The staff were wonderful across the board! Very accommodating. Originally had booked a king bed as it said we could get a rollaway, when called to get the rollaway they said the room wasn't big enough for it, but since advertised that they could do that, they upgraded to a double queen free of charge (thanks Yolanda!). When we checked in, the front staff was very helpful in helping us plan things to do and places to eat! The hotel rooms were nice, beds comfy,

Posted by on Oct 12, 2015

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3 out of 5

Not a 2-star hotel, but shady staff and practices

Pros: Rooms were a bit nicer than the average 3-star hotels. It wasn't super fancy, but was above average.
Cons: ADVERTISE THE PARKING FEE BEFORE POTENTIAL GUESTS BOOK!! NO SMALL PRINT NONSENSE, if it's even listed in the fine print.
What I didn't like: Hidden fee for parking * The staff's conduct was very sneaky. * When I checked in I was asked if I drove. I said yes. The receptionist said she'll give me a parking pass. Only when I asked if there was a charge did she say it was $10 per night. I told her there was no warning before I booked the hotel. She said they have signs posted. How would I see them when booking online? * I said I don't want to pay, and I'll park on the street. She said it'd still cost something because it's all metered parking around the hotel. She then took back the physical parking pass she was about to hand me. * Turns out there were several free non-metered street parking spaces DIRECTLY in front of the hotel. I actually took one of these spaces. Also, the metered spaces are not active at night, so parking all night is free, you just have to move your car or feed the meter before a certain hour in the morning if you're still there. * When I checked out the next morning it was a different receptionist. I specifically asked for a receipt and whether I was charged for parking, and I WAS charged for parking. The receptionist from the prior night was told I DID NOT want hotel parking, she took the parking pass back, but left the charge on my account! * It was not much, at $10 per night, but that's not the point. It was a surprise fee, and then was charged to me even when I didn't use it and specifically instructed them I won't use it and not to charge me for it.

Posted by on Jan 15, 2015

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4 out of 5

Too little for the $$

I was surprised by this hotel. The rooms are nice and they have a great pool area. I think it's a little overpriced for what you get in the room.

Posted by , from Alameda, CA on Sep 30, 2013

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5 out of 5

Nice surprise

I had no idea really what to expect when I booked at this hotel, but I'm glad I did. Odd name, but it fits perfectly. If I had to site a style, I guess I'd call it neo-rustic--a great blend of old and modern. The room wasn't huge, but it was decent sized. The staff was fantastic...polite, responsive and pleasant. The restaurant and pool lounge area were great. I would definitely go back here to stay when in SC again.

Posted by , from Sacramento, CA on Sep 19, 2013

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About the Hotel Paradox, Autograph Collection

Location 611 Ocean St, Santa Cruz, CA 95060

Property Features

Hotel Paradox, Autograph Collection offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. There are 6 meeting rooms available. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Hotel Paradox, Autograph Collection. An area shuttle within 5 miles and a theme park shuttle are free. Parking is available for a fee. This 4-star Santa Cruz hotel is smoke free.

  • 1 building
  • 170 guestrooms or units
  • 5 levels
  • Built in 1969
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Free theme park shuttle

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) (53.8 km / 33.4 mi)
  • Property shuttles: Free area shuttle within 5 miles, beach shuttle, theme park shuttle, and shopping center shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hotel Paradox, Autograph Collection offers 170 accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Beds feature down comforters. Flat-screen televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries. This Santa Cruz hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2016.

  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Espresso maker
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:30 AM.

Solaire Restaurant + Bar - This poolside restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Late night fare is available from room service (during limited hours).

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Yoga classes/instruction on site

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking.

An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lb)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 16 for adults, USD 6 and USD 8 for children (approximately)
  • Self parking fee: USD 10.00 per day
  • Valet parking fee: USD 15.00 per day
  • Pet fee: USD 50.00 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Paradox
  • Hotel Paradox Santa Cruz
  • Paradox Hotel
  • Paradox Santa Cruz
  • Hotel Paradox Autograph Collection Santa Cruz
  • Hotel Paradox Autograph Collection
  • Paradox Autograph Collection Santa Cruz
  • Paradox Autograph Collection

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).