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4.4 out of 5

"I love the Paradox and stay there whenever I'm in Santa Cruz. However, one caution -- bring your own toilet paper! The stuff they have is not up to t ... " More

By a verified traveler on Wed 22 May 2019

Hotel Description

4-star hotel near Santa Cruz Beach Boardwalk

Oceanside stay

Your stay at this Westside Santa Cruz hotel places you within 2 miles (3 km) of Santa Cruz Beach Boardwalk and Santa Cruz Wharf. Also, Monterey Bay is within 2 miles (3 km) and Mystery Spot is within 6 miles (10 km).

Poolside dining

This hotel features a restaurant, an outdoor pool, and a poolside bar. Traveling on business? Take advantage of the 6 conference rooms, as well as the 24-hour business center and free WiFi in public areas. You'll appreciate the 24-hour fitness center, bar/lounge, and laundry facilities.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 170 guestrooms also offer free WiFi and iPod docks. Flat-screen TVs come with cable channels, and other amenities include free wired Internet and minibars.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$127* Per night/room Nov 8 - Nov 9

Room, 2 Queen Beds, Non Smoking, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Paradox, Autograph Collection ratings based on 10 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Paradox, Autograph Collection

Everyone (9) Family (1)
4 out of 5

Posted by on Dec 31, 2019

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5 out of 5
I love the Paradox and stay there whenever I'm in Santa Cruz. However, one caution -- bring your own toilet paper! The stuff they have is not up to the quality of everything else at the hotel.

Posted by on May 22, 2019

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5 out of 5
From the moment we stepped out of our car until we left the next day every person on staff was amazing, friendly, helpful, happy and truly wanted you to have the best stay possible! Compliments to the owners, staff and everyone involved in doing a great job with employee satisfaction, which results in guest satisfaction. Enjoyed talking with different staff members about the history of the hotel and how they take care of their employees, and everyone of them had only positive things to say, first time I have experienced this and so happy to know there are companies that take the time to listen to their employees needs and accommodate them when possible and reward them for loyal, excellent service to the company in many different ways! I worked for Apple Computer in it's early days in the Human Resource Dept. and we were doing these types of things for our employees, that was years ago, the company has grown immensely since then and no longer does this as well and as much as it once did, so my hope to your company is that you continue these perks you are passing on to your dedicated staff as you grow, because it is your employees who interface with your guests that are the face of the company and you don't get a second change to make a first impression, so my humble advice is to continue to reward those making that exemplary first impression, because it will always matter to your guests! Keep up the great job and look forward to my next stay-Cynthia Navarro

Posted by , from Fair Oaks,CA on Apr 8, 2019

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5 out of 5

Posted by on Mar 29, 2019

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5 out of 5
Came here for my birthday, was perfect. Then I was proposed to!!

Posted by on Mar 25, 2019

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4 out of 5

Lovely Stay

I took my daughter to Santa Cruz for a birthday getaway and found a great deal for Paradox here on Travelocity. The room was lovely - best hotel bed ever, nice climate control, Illy espresso maker, and elegant bathroom (shower only though). Bathrobes were a nice touch, and the linens and towels were yummy soft. Enjoyed the view of the pool. It was quiet, safe and as cozy as I had hoped. The only snafu was that they were running very late on check in - and we didn't get into our room until nearly 5 pm on a Saturday night, rushing our time before a dinner reservation. The staff was courteous and apologetic in the face of the delays but it might have been a nice PR move to offer a drink coupon or waived parking fee. All in all, a lovely stay and I heartily recommend it!

Posted by , from Silicon Valley on Feb 12, 2018

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5 out of 5

Hotel Reveiw

Great hotel friendly staff. Was upgraded to a suite upon arrival for no additional charge! Room service was delightful along with turn down service. Card entry to gates provided good sense of security and peace of mind

Posted by , from Sacramento, CA on Jan 17, 2018

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4 out of 5

Nice Hotel

Pros: It had everything. Restaurant open all day, nice pool area and spa.
Cons: We stayed in room 120. There was no towel rack in which to hang wet towels or a hand towel.
Location: The location was great, central too many places.
Felt very well taken care of except for when we had drinks out by the spa. It took a long time to get the attention of the server and once our order was placed quite a long time for it to be delivered considering there weren't many people out by the pool.

Posted by on May 23, 2016

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3 out of 5

Upscale motel.

Poor sound insulation between rooms. One hears toilets flushing and ventilators blowing. That's why I try to stay on the top floor.

Posted by on Dec 20, 2015

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4 out of 5

Good Downtown Experiencw

Pros: Hotel was lovely. Good value to offer ratio!
Cons: In room movies, good selection of TV, but couldn't buy movies
Location: Overall, good proximity to downtown, UCSC, the Arboretum, Hwy 17. A bit far of a walk to beach.
The Paradox was a very pleasing hotel! The staff were wonderful across the board! Very accommodating. Originally had booked a king bed as it said we could get a rollaway, when called to get the rollaway they said the room wasn't big enough for it, but since advertised that they could do that, they upgraded to a double queen free of charge (thanks Yolanda!). When we checked in, the front staff was very helpful in helping us plan things to do and places to eat! The hotel rooms were nice, beds comfy,

Posted by on Oct 12, 2015

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About the Hotel Paradox, Autograph Collection

Location 611 Ocean St, Santa Cruz, CA 95060

Renovations + Closures

The following facilities or services will be unavailable from March 31 2020 to December 31 2020 (dates subject to change):

  • Bar/Lounge(s)
  • Breakfast
  • Dining venue(s)
  • Fitness facilities
  • Spa tub

Property Features

Hotel Paradox, Autograph Collection offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. There are 6 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Paradox, Autograph Collection. For a fee, parking is available. A complete renovation of Hotel Paradox, Autograph Collection was completed in August 2020. This 4-star Santa Cruz hotel is smoke free.

  • 1 building
  • 170 guestrooms or units
  • 5 levels
  • Built in 1969
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Norman Y. Mineta San Jose Intl. Airport (SJC) (55.1 km / 34.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Paradox, Autograph Collection offers 170 accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Beds feature down comforters. Flat-screen televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in August 2020.

  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Espresso maker
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Rainfall showerhead
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 11:30 AM.

Solaire Restaurant + Bar - This poolside restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Late night fare is available from room service (during limited hours).

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Yoga classes/instruction on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 21 per person (approximately)
  • Self parking fee: USD 10.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Paradox
  • Hotel Paradox Santa Cruz
  • Paradox Hotel
  • Paradox Santa Cruz
  • Hotel Paradox Autograph Collection Santa Cruz
  • Hotel Paradox Autograph Collection
  • Paradox Autograph Collection Santa Cruz
  • Paradox Autograph Collection
  • Paradox, Autograph Collection
  • Hotel Paradox, Autograph Collection Hotel
  • Hotel Paradox, Autograph Collection Santa Cruz
  • Hotel Paradox, Autograph Collection Hotel Santa Cruz

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.