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"Like Break Fast service. Did not like the parking charges were on internet $7 & charged $10. Paying $3 more is not a problem but what is on the websi ... " More

By a verified traveler on Fri 01 Oct 2021

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Hotel Description

Hotel near Santa Cruz Beach Boardwalk in Santa Cruz

In Santa Cruz

A stay at this Westside Santa Cruz hotel places you within half a mile (1 km) of Ocean Street and 2 miles (3 km) of Santa Cruz Beach Boardwalk. Santa Cruz Wharf and Monterey Bay are also within 3 miles (5 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free continental breakfast and free WiFi. Business travelers can take advantage of the express check-out. There's an outdoor pool on site, and laundry facilities and free newspapers are also offered.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 100 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Free weekday newspapers, free local calls, and hair dryers are also available.

Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$99* Per night/room Dec 12 - Dec 13

Suite, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible (Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel ratings based on 21 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel

Everyone (10) Couples (1) Family (8)
4 out of 5
Like Break Fast service. Did not like the parking charges were on internet $7 & charged $10. Paying $3 more is not a problem but what is on the website should have charge the same.

Posted by on Oct 1, 2021

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Comment from Hotel Management

Oct 5, 2021 by management

Dear Mohammed, I would like to apologize for the experience you encountered during your stay. Unfortunately when you book through a third party, they don't always have all the correct information about the property. It is always best to book directly through us. We value as a guest and thank you for taking the time to fill out our online survey. We always strive to better your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your tie filing out the survey. Sincerely, Management

4 out of 5
floor plan of building strange path to get to the garage

Posted by on Sep 20, 2021

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Comment from Hotel Management

Sep 28, 2021 by management

Dear Valued Guest. I would like to apologize for the experience you encountered during your stay. We value as a guest and thank you for taking the time to fill out our online survey. We always strive to better your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your tie filing out the survey. Sincerely, Management

4 out of 5
Appreciated the staff serving the breakfast buffet making it feel covid safe. Also the front desk approached guests not masking in common areas and gave them masks.

Posted by on Aug 1, 2021

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Comment from Hotel Management

Aug 3, 2021 by management

Dear Valued Guest, We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to better your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feed back to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

5 out of 5
Nice location. Easy check-in/check-out.

Posted by on Jul 29, 2021

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Comment from Hotel Management

Sep 17, 2021 by management

Dear Veronica, We value as a guest and thank you for taking the time to fill out our online survey. We always strive to better your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your tie filing out the survey. Sincerely, Management

3 out of 5
We paid for 4 people in our room and were only supplied with one towel anx an almost empty roll of toilet paper. I Brought it to the attention of the front desk but they did not correct the situation. Also there were no towels at the pool and we had to walk dripping wet through the lobby to the elevator and backup to our rooms.

Posted by on Jul 7, 2021

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Comment from Hotel Management

Jul 23, 2021 by management

Dear Valued Guest, I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to better your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feed back to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

5 out of 5

Posted by on Jul 3, 2021

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Comment from Hotel Management

Jul 23, 2021 by management

Dear Valued Guest, I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to better your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feed back to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

1 out of 5

Posted by on Jun 13, 2021

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Comment from Hotel Management

Jul 6, 2021 by management

Dear valued guest, I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to better your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

1 out of 5
There were cockroaches in our room - they came out from under the Kuerig. We checked out immediately and I am still waiting for a call from the manager as well as a full refund

Posted by on Apr 18, 2021

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1 out of 5
Terrible experience. Horrible customer service. Would not recommend this place to anyone.

Posted by on Mar 29, 2021

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1 out of 5
Horrible experience, when we first arrived we were greeted with a clogged toilet!!!!!! Took about 30 min for someone to finally come up with a plunger which we had to plunge ourselves!!!! We then went to the boardwalk for the day and came back later that evening. We the. We then wanted to unwind and watch some tub the end the evening. Tv wasn’t working!!!!! We saw that there was no plug at all in the tv!!!! Wow!!!! This place was just like the Tenderloin in SF, homeless surrounding the area. Not a cool spot at all, especially for families with kids

Posted by on Feb 28, 2021

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Comment from Hotel Management

Mar 16, 2021 by management

Dear valued guest, I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to better your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

About the Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel

Location 1410 Ocean Street, Santa Cruz, CA 95060

Property Features

Free breakfast is served daily. WiFi is free in public spaces. An outdoor pool, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel. For a fee, parking is available. This Santa Cruz hotel is smoke free.

  • 100 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Charging station for electric cars
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel offers 100 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. LCD televisions come with cable channels. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and microwaves can be requested.

  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free continental breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:30 AM to 10:30 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The check-in location differs from the property location. To check in, go to Guest may check in after hours. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

The check-in location differs from the property location. To check in, guests will need to go to Guest may check in after hours.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of: Ecolab (3rd party expert - Global); CovidClean (Safehotels - global expert); COVID-19 Guidelines (CDC); COVID-19 Guidelines (WHO).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of CovidClean (Safehotels - global expert)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 10 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Santa Cruz
  • Holiday Inn Express Santa Cruz
  • Holiday Inn Express Hotel Suites Santa Cruz
  • Inn Express Santa Cruz
  • Holiday Inn Express Hotel Suites Santa Cruz

You should know

  • Pool access available from 7:30 AM to 10:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.