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4.1 out of 5

"All amenities were closed. We did not get to use the pool as planned and the gym was closed. Also the breakfast we had was pretty bad. We had instant ... " More

By a verified traveler on Sun 19 Jul 2020

Hotel Description

Hotel near Santa Cruz Beach Boardwalk in Santa Cruz

In Santa Cruz

Your stay at this Westside Santa Cruz hotel places you within 3 miles (5 km) of Santa Cruz Beach Boardwalk and Monterey Bay. Also, Ocean Street is within half a mile (1 km) and Pacific Avenue is within 2 miles (3 km).

Outdoor pool

A seasonal outdoor pool, self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. Business travelers can take advantage of the express check-out.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 100 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Free weekday newspapers, free local calls, and hair dryers are also available.

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Bathtub (Hearing, Mobility)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing, Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Holiday Inn Express Hotel & Suites Santa Cruz ratings based on 14 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Santa Cruz

Everyone (10) Family (2)
3 out of 5
All amenities were closed. We did not get to use the pool as planned and the gym was closed. Also the breakfast we had was pretty bad. We had instant oatmeal and a muffin which we didn’t end up eating.

Posted by , from Los Angeles on Jul 19, 2020

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Comment from Hotel Management

Jul 28, 2020 by management

Dear Valued Guest, Thank you for taking the time to fill out our online survey. Your feedback on how we are doing is very important to us. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience. Again, thank for taking the time to fill out our online survey. Sincerely, Management

3 out of 5
It’s nice and kind of clean. I didn’t like that I couldn’t sleep all night Friday night because of the college student made noise all night, so so disappointed. Bathroom was not clean.

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 13, 2019 by Management

Dear Valued Guest, I would like to apologize for the experience you encountered during your stay. Thank you for taking the time to fill out our online survey. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience Kindly, Management

5 out of 5

Posted by on Nov 1, 2019

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Comment from Hotel Management

Nov 3, 2019 by Management

Dear Valued Guest, Thank you for taking the time to fill out our online survey. Your feedback on how we are doing is very important to us. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience. Again, thank for taking the time to fill out our online survey. Sincerely, Management

5 out of 5
Nice hotel. Very close to a lot of good restaurants and businesses. Easy to get to and exit to the highway.

Posted by on Oct 3, 2019

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Comment from Hotel Management

Oct 5, 2019 by Management

Dear Guest , Thank you for taking the time to fill out our online survey. Your feedback on how we are doing is very important to us. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience. Again, thank for taking the time to fill out our online survey. Sincerely, Management

4 out of 5
the staff was very pleasant and helpful, the rooms were very nice and clean and the beds were very comfortable. we will definitely be back.

Posted by , from clovis ca on Sep 15, 2019

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Comment from Hotel Management

Sep 16, 2019 by Management

Dear Guest , Thank you for taking the time to fill out our online survey. Your feedback on how we are doing is very important to us. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience. Again, thank for taking the time to fill out our online survey. Sincerely, Management

5 out of 5

Posted by on Aug 22, 2019

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Comment from Hotel Management

Aug 25, 2019 by Management

Dear Guest , Thank you for taking the time to fill out our online survey. Your feedback on how we are doing is very important to us. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience. Again, thank for taking the time to fill out our online survey. Sincerely, Management

5 out of 5
Hotel close to beach. Excellent eating places within walking distance. Safe offstreet parking available.

Posted by , from pearidge, u on Feb 5, 2019

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Comment from Hotel Management

Feb 8, 2019 by Management

Dear Guest , Thank you for taking the time to fill out our online survey. Your feedback on how we are doing is very important to us. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience. Again, thank for taking the time to fill out our online survey. Sincerely, Management

5 out of 5

Posted by on Jan 20, 2019

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Comment from Hotel Management

Jan 28, 2019 by Management

Dear Guest , Thank you for taking the time to fill out our online survey. Your feedback on how we are doing is very important to us. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience. Again, thank for taking the time to fill out our online survey. Sincerely, Management

4 out of 5
nice hotel close to everything, parking is in a garage, staff was helpful we stayed only one night and would stay again

Posted by on Jul 5, 2018

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Comment from Hotel Management

Sep 1, 2018 by Management

Dear Guest , Thank you for taking the time to fill out our online survey. Your feedback on how we are doing is very important to us. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience. Again, thank for taking the time to fill out our online survey. Sincerely, Management

1 out of 5

dirty room

Sheets were stained, back of bathroom door looked like someone blew nose on it and shower walls had tape on it.

Posted by on Feb 27, 2018

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Comment from Hotel Management

Nov 8, 2018 by Management

Dear Guest , Thank you for taking the time to fill out our online survey. Your feedback on how we are doing is very important to us. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience. Again, thank for taking the time to fill out our online survey. Sincerely, Management

About the Holiday Inn Express Hotel & Suites Santa Cruz

Location 1410 Ocean Street, Santa Cruz, CA 95060

Property Features

As a guest of Holiday Inn Express Hotel & Suites Santa Cruz, you'll find a seasonal outdoor pool, a vending machine, and multilingual staff. WiFi is free in public spaces. The business-friendly Holiday Inn Express Hotel & Suites Santa Cruz also features complimentary newspapers in the lobby, laundry facilities, and express check-out. Parking is available for a fee. This Santa Cruz hotel is smoke free.

  • 100 guestrooms or units
  • 3 levels
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Norman Y. Mineta San Jose Intl. Airport (SJC) (52.2 km / 32.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Express Hotel & Suites Santa Cruz offers 100 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. LCD televisions come with cable channels. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and microwaves can be requested.

  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:30 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from noon - 10:00 PM. The check-in location differs from the property location. To check in, go to Guest may check in after hours. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from noon - 10:00 PM.
The check-in location differs from the property location. To check in, guests will need to go to Guest may check in after hours.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 7 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Santa Cruz
  • Holiday Inn Express Santa Cruz
  • Holiday Inn Express Hotel Suites Santa Cruz
  • Inn Express Santa Cruz
  • Express & Suites Santa Cruz
  • Holiday Inn Express Hotel & Suites Santa Cruz Hotel
  • Holiday Inn Express Hotel & Suites Santa Cruz Santa Cruz
  • Holiday Inn Express Hotel & Suites Santa Cruz Hotel Santa Cruz

You should know

  • The seasonal pool will open in January and close in January.
  • Pool access available from midnight to midnight.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.