Skip to main content
Beginning of main content

Enter dates to see availability

4.2 out of 5

"Beachfront property. DJ was awesome. cold drinks. " More

By a verified traveler on Mon 16 Mar 2020

Hotel Description

4-star beach hotel near Condado Beach

City center retreat

Within a 10-minute walk of this Condado hotel, you'll find Condado Beach and Casino del Mar at La Concha Resort. Puerto Rico Convention Center and Pan American Pier are also within 2 miles (3 km).

Dining options, 2 bars/lounges

This smoke-free hotel's 3 restaurants, 2 bars/lounges, and 24-hour fitness center are some of the featured amenities. Traveling on business? Take advantage of the free WiFi in public areas and onsite conference space. Self parking, a coffee shop, and a terrace are also offered.

Free WiFi, flat-screen TVs

The 96 guestrooms have flat-screen TVs with digital channels and offer free WiFi and minibars. Room service, premium bedding, and free local calls are also available.

Premium Room, 1 King Bed, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 Queen Beds, Lagoon View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Serafina Beach Hotel ratings based on 19 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Serafina Beach Hotel

Everyone (10) Couples (6) Family (4)
4 out of 5
Beachfront property. DJ was awesome. cold drinks.

Posted by , from Chicago on Mar 16, 2020

Was this review helpful to you?
Comment from Hotel Management

Mar 17, 2020 by Omar R

I want to thank you for sharing your experience with us, we are devoted to provide the best service and is always great to receive good review. Thank you for staying in our property. Regards Omar Rivera

5 out of 5
The friendliness and accommodating manner of the Hotel's staff was absolutely exceptional!

Posted by on Feb 26, 2020

Was this review helpful to you?
Comment from Hotel Management

Mar 2, 2020 by Omar R

I want to thank you for sharing your experience with us, we are devoted to provide the best service and is always great to receive good review. Thank you for staying in our property. Regards Omar Rivera

5 out of 5

Posted by on Jan 22, 2020

Was this review helpful to you?
Comment from Hotel Management

Jan 29, 2020 by Omar R

I want to thank you for sharing your experience with us, we are devoted to provide the best service and is always great to receive good review. Thank you for staying in our property Regards Omar Rivera

4 out of 5
Beautiful hotel,friendliness of staff. Pillows too soft, shower faucet hard to set, toilet paper holder too close to the toilet seat.

Posted by on Jan 14, 2020

Was this review helpful to you?
Comment from Hotel Management

Jan 29, 2020 by Omar R

I want to thank you for sharing your experience with us, I sincerely apologize that your stay did not meet your expectations. Thank you for the feed back regarding our service. We are looking into the issues you raised and appreciate you taking the time to show us room for improvement. Regards Omar Rivera

5 out of 5
The best part of my stay was the staff. Everyone was so warm and welcoming. I spent my birthday weekend here and it was amazing. The hotel itself is absolutely gorgeous with a very serene and relaxing atmosphere.

Posted by , from Chicago, IL on Dec 16, 2019

Was this review helpful to you?
Comment from Hotel Management

Dec 24, 2019 by Juan C.

Thank you for your review. It is always a pleasure to see positive reviews on Expedia; so we greatly appreciate it. Hope to see you on real soon. Warmest regards, Juan C.

4 out of 5
The staff was very helpful and friendly. Xxxxxxxxxxxxxxxxx

Posted by on Jul 24, 2019

Was this review helpful to you?
Comment from Hotel Management

Jul 24, 2019 by Omar R

Thank you for your review. It is always a pleasure to see positive reviews on Expedia; so we greatly appreciate it. Hope to see you on real soon. Warmest regards, Omar Rivera

4 out of 5
Location was perfect, and it’s a beautiful hotel. However the cleaning staff wasn’t all that great.

Posted by on Jul 21, 2019

Was this review helpful to you?
Comment from Hotel Management

Jul 22, 2019 by Omar R

Thank you for your review. It is always a pleasure to see positive reviews on Expedia; so we greatly appreciate it. Hope to see you on real soon. Warmest regards, Omar Rivera

1 out of 5
They treat the American tourists better then the spanish ones very disappointing

Posted by , from Rhode Island on Jul 2, 2019

Was this review helpful to you?
Comment from Hotel Management

Jul 3, 2019 by Juan C.

Dear Julio, Thank you for taking the time to share this with us. This is very hard for me to read, and I wanted to extend my sincerest apologies that we did not created a memorable experience for you. I would greatly appreciate the opportunity to discuss this further with you, and I am leaving my contact information just below. I look forward to hearing from you. Juan Castro

5 out of 5

Posted by on Jun 28, 2019

Was this review helpful to you?
Comment from Hotel Management

Jul 1, 2019 by Omar R

Thank you for your review. It is always a pleasure to see positive reviews on Expedia; so we greatly appreciate it. Hope to see you on real soon. Warmest regards, Omar Rivera

4 out of 5

Posted by on Mar 21, 2019

Was this review helpful to you?
Comment from Hotel Management

Apr 29, 2019 by Juan C.

Thank you very much for your 5 out of 5 feedback. Please let me know when you are returning so we can make sure you receive the VIP welcome back! My best, Juan C.

Renovations + Closures

This property is closed from 17 March 2020 to 30 September 2020 (dates subject to change).

Property Features

There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. Event space at this hotel measures 2295 square feet (213 square meters) and includes conference space. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Serafina Beach Hotel. Parking is available for a fee. This 4-star San Juan hotel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 10 levels
  • 3 dining venues
  • 2 bars or lounges
  • 2295 sq ft of conference space
  • 213 sq m of conference space
  • Coffee shop
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (9.5 km / 5.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Serafina Beach Hotel offers 96 accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with digital channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 10:30 AM.

Amare - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Piñaco - This café specializes in international cuisine and serves breakfast and brunch. Open daily.

By the Pool - This bar specializes in international cuisine and serves lunch and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing on site
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 23

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 150 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 15 lbs)
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Safety features at this property include a smoke detector. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast and lunch, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast and lunch, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: 18 percent of room rate

The resort fee includes:

  • Pool access
  • Beach access
  • Fitness center access
  • Internet access
  • Faxes
  • In-room safe

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 35 per person (approximately)
  • Uncovered self parking fee: USD 20.00 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Serafina Beach Hotel San Juan
  • Serafina Beach San Juan
  • Serafina Beach
  • Serafina Beach Hotel Hotel
  • Serafina Beach Hotel San Juan
  • Serafina Beach Hotel Hotel San Juan

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.
url importing http://www.travelocity.com/San-Juan-Hotels-Serafina-Beach-Hotel.h18567124-p2.Hotel-Reviews?rm1=a2&
There was an error importing /San-Juan-Hotels-Serafina-Beach-Hotel.h18567124-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/San-Juan-Hotels-Serafina-Beach-Hotel.h18567124-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.