2/10 Terrible
Shital
Traveled with group
Feb 22, 2024
Disliked: Cleanliness, staff & service
PLEASE DO NOT USE THIS PROPERTY!!!
PLEASE DO NOT USE THIS PROPERTY!!!
The whole process of my stay in this place was a nightmare.
First they did not send any details on the codes, or room number as promised within 24 hours and so I had to call them 15 times from the airport to get the information and then later told that they only provide details to customers 30 mins before arrival which is really bad in my eyes and never heard of such nonsense due to security but it was an excuse.
Arrived at the room finally at 9:45pm on 4th Feb to find no bedding on mattress and stains all over the pillows and quilt. When I called again there was no response until the 5th attempt and told that 8am in the morning first thing everything will be sorted. So I had to place a towel on the bed and sleep on top after a 23 hour journey to San Juan.
Finally the next day no one arrived as promised and I had to complain again and got housekeeping over at 2pm who by do not speak any English.
The service was appalling and they missed housekeeping 3 times in the 6 days I was there. When I asked for money back it was a FLAT no.
In 6 days I called reception with complaints about hygiene, cleaning, maintenance 47 times.
I would strong advise you to find another place, I actually helped 3 other customers on their day of arrival in the week I was there to get them their rooms because the reception which is located elsewhere and not at La Calma.
This property/ service is a DISGRACE!!!
Shital
Stayed 6 nights in Feb 2024