Ratings based on 3,012 Guest Reviews

Hear it directly from our travelers
3.5 out of 5
73% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
1 out of 5
by A traveler

Poor management

Posted Nov 26, 2016
I booked a hotel room for one night. When i checked in the clerk asked for my ID and credit card. After he messed around with his computer, he photocopied my driver's license and credit card. I confronted him about it because I was worried about identity theft. He stated their computer was unable to store credit card info and the photocopy was necessary. He also stated that with this method it could not be compromised electronically, which is true. I was still very unhappy and I let the clerk know. Lo and behold, guess whose credit card was used to try to make an $858 purchase at att.com two weeks later. It was mine. I don't think it was a coincidence. Luckily the fraud detection unit at my CC company declined the charge. Now I am waiting on a new card. I can't prove that the office procedures at California Suites Hotel caused my credit card to be compromised, but it is highly suspicious. The only other time that my credit card number was stolen was a similar situation when I sent a package at a UPS terminal. The shipping label that UPS kept had my CC number and address and someone tried to use it at walmart. com. I use my credit card sparingly and mostly use cash for budgeting reasons so it is pretty easy to find where my privacy was compromised. You can make your own judgements. There are better places to stay all up and down clairemont mesa boulevard.
5 out of 5
by A traveler

will return again

Posted Sep 6, 2016 on Hotels
We stayed one night very helpful friendly and answered any questions would stay here again
4 out of 5
by A traveler

This traveler left a rating score only Posted Sep 5, 2016 on Hotels
5 out of 5
by A traveler from México

Posted Sep 5, 2016 on Hotels
Muy buena experiencia, habitaciones cómodas y limpias
4 out of 5
by A traveler

A good value.

Posted Sep 5, 2016 on Expedia
Room was clean and comfortable. A good value. Only problem; wifi so weak it was unusable
3 out of 5
by A traveler

This traveler left a rating score only Posted Sep 1, 2016 on Hotels
4 out of 5
by A traveler

Posted Sep 1, 2016 on Expedia
The swimming pool could look a little better than it appears.
3 out of 5
by John

This traveler left a rating score only Posted Aug 31, 2016 on Hotels
1 out of 5
by Marina from Covina California

I am Not Happy with my stay!

Posted Aug 30, 2016 on Hotels
The room i had looked nothing like was in the picture. The water fountain in the lobby was drained and empty. the pond in the court yard was full of algae. Everything in the whole building was outdated and hookers every where. I had put my credit card on hold and was told i can pay for it when i got there. But when i got there they told me they tried to charge it and there fore i lost my reservation. that someone tried to contact me but i never got a call
2 out of 5
by A traveler

Posted Aug 30, 2016 on Expedia
Pros: Convenient location.
Cons: The room smelled like days old cooked food and grease. Better cleaning would be good.
I was in town for a family wedding and looked online for a reasonable hotel, as the host hotel was charging $300 per night. I guess you get what you pay for.