Posted Nov 26, 2016
I booked a hotel room for one night. When i checked in the clerk asked for my ID and credit card. After he messed around with his computer, he photocopied my driver's license and credit card. I confronted him about it because I was worried about identity theft. He stated their computer was unable to store credit card info and the photocopy was necessary. He also stated that with this method it could not be compromised electronically, which is true. I was still very unhappy and I let the clerk know.
Lo and behold, guess whose credit card was used to try to make an $858 purchase at att.com two weeks later. It was mine. I don't think it was a coincidence. Luckily the fraud detection unit at my CC company declined the charge. Now I am waiting on a new card.
I can't prove that the office procedures at California Suites Hotel caused my credit card to be compromised, but it is highly suspicious. The only other time that my credit card number was stolen was a similar situation when I sent a package at a UPS terminal. The shipping label that UPS kept had my CC number and address and someone tried to use it at walmart. com. I use my credit card sparingly and mostly use cash for budgeting reasons so it is pretty easy to find where my privacy was compromised. You can make your own judgements. There are better places to stay all up and down clairemont mesa boulevard.
Comment from Hotel Management
Dec 24, 2016 by Maricela Arroyo, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.