Ratings based on 3,086 Guest Reviews

Hear it directly from our travelers
3.5 out of 5
72% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
1 out of 5
by A traveler

Poor management

Posted Nov 26, 2016
I booked a hotel room for one night. When i checked in the clerk asked for my ID and credit card. After he messed around with his computer, he photocopied my driver's license and credit card. I confronted him about it because I was worried about identity theft. He stated their computer was unable to store credit card info and the photocopy was necessary. He also stated that with this method it could not be compromised electronically, which is true. I was still very unhappy and I let the clerk know. Lo and behold, guess whose credit card was used to try to make an $858 purchase at att.com two weeks later. It was mine. I don't think it was a coincidence. Luckily the fraud detection unit at my CC company declined the charge. Now I am waiting on a new card. I can't prove that the office procedures at California Suites Hotel caused my credit card to be compromised, but it is highly suspicious. The only other time that my credit card number was stolen was a similar situation when I sent a package at a UPS terminal. The shipping label that UPS kept had my CC number and address and someone tried to use it at walmart. com. I use my credit card sparingly and mostly use cash for budgeting reasons so it is pretty easy to find where my privacy was compromised. You can make your own judgements. There are better places to stay all up and down clairemont mesa boulevard.
Comment from Hotel Management
Dec 24, 2016 by Maricela Arroyo, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
by A traveler

No frills but quiet and well priced.

Posted Nov 18, 2016 on Hotels
Good location for meeting up with friends and car club.
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Thank you for taking the time to send your review.
2 out of 5
by A traveler

Posted Nov 16, 2016 on Hotels
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Thank you.
4 out of 5
by A traveler

Posted Nov 15, 2016 on Hotels
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Thank you
2 out of 5
by A traveler from US

Not the best

Posted Nov 14, 2016 on Expedia
Pros: The staff was very nice
Cons: Overall condition of this hotel was not good
Location: The neighborhood was older and there were alot of transients, there was not a great selection of food choices in this neighborhood.
I was expecting more but this hotel fell short, staff was nice but the condition of the hotel was not good.
Comment from Hotel Management
Dec 20, 2016 by Maricela Arroyo, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
2 out of 5
Recommended
for Everyone
by A traveler

Hotel stay ok.

Posted Nov 14, 2016 on Expedia
Pros: Quick check in and check out
Cons: Old look
Location: Location is good with freeway nearby, accessible to many places
Simple with basic facilities met. Quick check in and check out. Hotel looks old but ok for budget stay.
Comment from Hotel Management
Dec 26, 2016 by Maricela, Hotel Management
Thank you for your review.
4 out of 5
Recommended
for Everyone
by A traveler from North Dakota

Quiet and Restful

Posted Nov 14, 2016 on Expedia
Staff were friendly and helpful. Breakfast was well stocked, bathroom was spotless and in good condition. Beds were comfortable. Vending machines worked well. Hot tub was great. Nice landscaping. You could not hear the traffic at all. Secure back parking lot.
Comment from Hotel Management
Dec 20, 2016 by Maricela Arroyo, Hotel Management
Thank you for taking the time to send your review.
4 out of 5
by A traveler

Convenient and clean older hotel

Posted Nov 14, 2016 on Hotels
This is a great hotel. Budget friendly, clean and dated but not worn out. They offer a simple breakfast, bagels and oatmeal, coffee/tea and apples but it was perfect for what we needed. Staff was efficient and professional. Parking was free and easy, and the neighborhood was easy to navigate. This a great place to stay if you are needing a place to crash with easy access to the highway and don't need modern upgrades. Pool and jacuzzi were a big plus for the cool evenings! I will stay here again when in San Diego.
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Thank you for your review is greatly appreciated.
4 out of 5
by A traveler

Good value

Posted Nov 12, 2016 on Hotels
Excellent price, adequate breakfast, for price, room was clean, bed was soft/old, quiet, would return.
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Thank you for your comments.
3 out of 5
by A traveler

Okay for the price

Posted Nov 11, 2016 on Hotels
It was a good stay clean rooms but but our room smell like cigarettes and did not have antibacterial soap there are a lot of crackheads in the area and don't get a room next to the main entrance because you hear people coming in and out all night but overall for the price it was good
Comment from Hotel Management
Dec 24, 2016 by General Manager, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.