Deceptive images, hotel not represented accurately
Posted May 8, 2017
I had booked this hotel by looking at the nice photos and the rooms posted on the Travelocity website. Needless to say, the moment my boyfriend and I got there I knew it was going to go down hill. The entire hotel is a little run down. We checked in and I had asked for a superior room on my reservation. once we got into the room, the room was a tiny, little, very unpleasant room with some ancient looking furniture and a terrible, very cheap bed. Everything was old. I sat on the bed for maybe two minutes and the bed had absolutely zero support. The room smelled of chemical and paint. We did not stay. We left within 5 minutes of checking in. When describing our room and showing the front desk the difference in the room we got and what is being represented, she indicated that it was our fault for not calling the hotel directly and asking for the room we wanted. That we shouldn't have gone through a third party. The photos are a total misrepresentation of the condition of the hotel and it's dire need of renovation. I never would have booked this hotel had it been represented accurately.
Comment from Hotel Management
May 10, 2017 by Maricela, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.