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"That amazing "

"The room was very nice, just what we asked for. I like that we had a balcony on a lower floor—the front reception staff, the breakfast staff, were all very attentive. A shout out to Andres, he was available to all our needs, brought ice to our room etc.. I like that the breakfast was made to order, and very tasty too. What I did not like - no quick walking access to restaurants, the only one available was a separate restaurant from the hotel, on the 5th floor. My husband cannot walk far. False info for the restaurant is not rooftop. It is located on the 5th floor with only one side access to views from closed windows. Very disappointing indeed! The hotel is pet friendly, however, the restaurant was not accommodating at all to my small, well-behaved service dog. I had to spend a lot of time persuading to let my service dog in. . It was a problem for us; however, the hotel itself was excellent. I mentioned my concern about the dog to the manager of the hotel, Santiago. He was very helpful to suggestions. Because of my service dog, and no other place to eat except the restaurant on the fifth floor. The drink prices are crazy, the same prices as in Canada, not expected for Colombia. For these reasons, I am not sure if I can stay there again. "

"All good "

"Great stay. Only issue was the staff to access the roof top were so rude but the rest of the stay was perfect "

"Location is great connecting inside one of the best malls, Breakfast buffet so delicious, fresh, hot plates, fresh juices, fruits, great coffee, wellness food station, pan de bono, buñuelos fresh bread, staff Alex remarkable service, Espíritu restaurant on the top floor is one of a kind, we had so many dishes the coconut rice wow! Live entertainment that made us stay in property, room service food amazing too and all amenities, spa, gym, bars, shops, lovely views from pool 20th floor and restaurant, taxis was the best way for transport everywhere fast and at the right prices, rooms was an executive suite with the most amazing view of the city, mini bar daily stocked, very clean and comfy bed and sheets, robes, slippers, very good pillows and comforters, all essentials toiletries available, fresh snacks, pastries and natural fruit infused water by elevator doors, security access to your own room floor, pretty good space, 5 star everything I would recommend it and I hope to come back to stay there again. "

"Amazing customer service at the restaurant. The waitress was very nice, helpful, respectful and efficient. The best part of the hotel, definitely the restaurant. The front desk not too good; but the restaurant is outstanding!!!!"