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"Advertised breakfast at 7:00. Went up to that floor at 7:45 and nothing was out " More

By a verified traveler on Tue 26 Jan 2021

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Hotel Description

3.5-star guestrooms with free WiFi

In Saddle Brook

Within 6 miles (10 km) of this hotel, you'll find Paramus Park Mall and Paterson Great Falls National Historical Park. Also within 9 miles (15 km) are Montclair State University and MetLife Stadium.

Renovated in 2016

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and perks like free self parking.

Free WiFi, satellite TV

The 148 guestrooms have TVs with satellite channels and offer free WiFi and room service. Rainfall showerheads, coffee/tea makers, and free local calls are also available.

Room, 1 King Bed, Accessible, Non Smoking (Mobil Roll In Shwr)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$129* Per night/room Nov 2 - Nov 3

Suite, Accessible, Non Smoking (1BD, Mobility Tub)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Saddle Brook, an IHG Hotel ratings based on 14 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza Saddle Brook, an IHG Hotel

Everyone (9) Couples (4) Family (3)
4 out of 5

Posted by on Mar 11, 2021

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Comment from Hotel Management

Mar 21, 2021 by Crowne Plaza Saddle Brook

Your business means a lot to us! We appreciate you sharing your review with us and other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

2 out of 5
Not the best experience wont go back there again.

Posted by on Feb 16, 2021

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Comment from Hotel Management

Feb 16, 2021 by Crowne Plaza Saddle Brook

We're disappointed to hear that we could not impress you with our service and facilities. If you have further comments or concerns and you would like to discuss them please don't hesitate to give us a call. Safe travels.

4 out of 5
Advertised breakfast at 7:00. Went up to that floor at 7:45 and nothing was out

Posted by on Jan 26, 2021

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Comment from Hotel Management

Jan 26, 2021 by Crowne Plaza Saddle Brook

We're sorry we could not meet all of your expectations in regard to breakfast. We are sending your concerns to the General Manager for their immediate attention. We look forward to welcoming you back again, Vernon for a much better outcome.

5 out of 5

Posted by on Oct 13, 2020

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Comment from Hotel Management

Oct 15, 2020 by Crowne Plaza Saddle Brook

We are delighted to hear that you value the efforts we have put toward creating an environment where everyone will enjoy their time spent with us. It was a pleasure having your company and we look forward to welcoming you back again soon!

2 out of 5
Very dark and smelled of smoke and in some areas pot!

Posted by , from Naples, NY on Aug 8, 2020

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Comment from Hotel Management

Aug 10, 2020 by Crowne Plaza Saddle Brook

We appreciate you sharing your concerns and we want you to know that we have taken note. We are a smoke-free hotel. And we do not condone anyone smoking. Please accept our apology for this inconvenience.

1 out of 5

Posted by on Dec 15, 2019

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Comment from Hotel Management

Jan 2, 2020 by agm

Hello, Thank you so much for sharing your experience with us. We are so sorry to hear you experienced some concerns while staying at our hotel. We appreciate your feedback. Please know we are taking appropriate action with our team to correct your concerns in order to prevent this from happening again. We strive to serve our guests and this helps us improve and better the guest experience. We do hope you give us another chance in the future. Safe Travels, Crowne Plaza Saddle Brook Management Team

4 out of 5

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 16, 2019 by GM

Greetings, Thank you so much for sharing your experience. We appreciate your kind words about our hotel and staff. We do hope you visit us again in the future. Safe Travels, General Manager

3 out of 5

Posted by on Oct 1, 2019

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Comment from Hotel Management

Oct 16, 2019 by GM

Greetings, Thank you for choosing to stay at our hotel. We are so saddened to hear about your unpleasant experience. Please know that we appreciate you sharing your comments with us, we will ensure these areas are addressed and corrected. We strive for every guest to have a relaxing and enjoyable stay with, we hope you can experience this in the future. Thank you again for helping us be better, Best Wishes, General Manager

5 out of 5

Posted by on Jul 25, 2019

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Comment from Hotel Management

Sep 6, 2019 by GM

Hello, We greatly appreciate you taking your time to leave a review about our hotel. We sincerely thank you for staying with us and look forward to serving you in the future. Thanks again, General Manager

4 out of 5
The heating unit in our room was so noisy, we turned it off to sleep!

Posted by on Feb 16, 2019

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Comment from Hotel Management

Feb 26, 2019 by Management t

Dear Valued Guest, Allow me to apologize for the inconvenience you experienced during your stay with the heating system . We have spoken with our maintenance in regards to your comments and will be implementing a plan to prevent this is the future. Thank you for letting us know. Best Regards Management

About the Crowne Plaza Saddle Brook, an IHG Hotel

Location 50 Kenny Pl, Saddle Brook, NJ 07663

Renovations + Closures

The following facilities or services will be unavailable from June 1 2021 to December 31 2021 (dates subject to change):

  • Fitness facilities
  • Swimming pool

Property Features

Crowne Plaza Saddle Brook, an IHG Hotel offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. Event space at this hotel measures 6700 square feet (622 square meters). A library, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Saddle Brook, an IHG Hotel. Free self parking is available. A complete renovation of Crowne Plaza Saddle Brook, an IHG Hotel was completed in April 2016. This 3.5-star Saddle Brook hotel is smoke free.

  • 148 guestrooms or units
  • 12 levels
  • 6700 sq ft of conference space
  • 622 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Hackensack Essex Street Station (6.1 km / 3.8 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Crowne Plaza Saddle Brook, an IHG Hotel offers 148 accommodations with safes and coffee/tea makers. Televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Sky Restaurant & Lounge - This restaurant specializes in American cuisine and serves breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 4 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place and staff at the property wear personal protective equipment.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 25.00 per person (approximately)
  • Late check-out fee: USD 100.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Saddle Brook Conf. Ctr
  • Saddle Brook Hotel & Conf. Ctr
  • Crowne Plaza Saddle Brook Hotel
  • Crowne Plaza Saddle Brook
  • Crowne Plaza Saddle Brook
  • Crowne Plaza Saddle Brook, an IHG Hotel Hotel
  • Crowne Plaza Saddle Brook, an IHG Hotel Saddle Brook
  • Crowne Plaza Saddle Brook, an IHG Hotel Hotel Saddle Brook

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open in June and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.