2/10 Terrible
Liliana
Traveled with partner
Jun 5, 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Horrible hotel. The only plus is that Roma Termini is nearby. I complained multiple times about an “emergency” light in the hallway in my room that is on 24/7 it is a bright LED light that illuminates the whole room. I called and complained to reception. They came up the first night and were able to turn off the breaker leading to that light. The second night it came back on and stayed on the entire night. I called again, and the guy told me he was going to come. He said he already showed how to turn the breaker off I told him I tried that and it’s not working. Finally came up and realized that and it was not working. He told me there was nothing that he could do about it. There was no other vacant rooms that he could switch me too. He said he had to deal with it we were unable to sleep for the six nights, so we stay in the hotel due to this bright light sea images to see that illuminate the whole room and points directly at the bed. The bed is super uncomfortable for like a hard cardboard material. The only thing I can say is good iss that the housekeeper is very sweet and thorough and cleaning the rooms. They’re very clean. Never recommending this Hotel.
Liliana
Stayed 6 nights in May 2025