4/10 Poor
Molly, Hollywood
Traveled with partner
Oct 22, 2025
From the moment we arrived in Rome we asked the hotel more than 24 hours before to arrange early check in and airport pick up. The person I spoke to twice confirmed each time and asked me to email him my flight info. We waited half an hour and called the hotel to ask if they were on their way and the person I spoke to said there was nothing arranged nor any mention of us asking for anything. There was a lot of back and forth where I mentioned I was celebrating my engagement and we had been travelling for 2 full days from Miami until I ended it asking him if he expected us to order our own uber and go to the hotel at 1:30am and wait until check in at 3pm because that was my understanding from him and he said yeah you have no other option and then you can speak to my manager in the morning. After finally getting help from Expedia we made it to the hotel at 5am and the same person who answered the phone earlier was also the person at reception. He was giving us an attitude from the moment I mentioned that I was the person he spoke to earlier. He barely wanted to help us and it might be the sleep deprivation at that moment but when I would speak to him he rolled his eyes before answering. He eventually told us where we could stay and wait until someone got us if there was an early check in. At that point my fiancé decided to sacrifice his sleep to stay up because we knew he would help us, but he never did. Instead he went home and failed to mention there was a room available
Molly
Stayed 4 nights in Oct 2025










































