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"They saw us checking in with cats. They came to our room and mentioned our cats while fixing something. Yet they didn't think to mention "hey, we ne
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You'll find Highland Hospital of Rochester and Mall at Greece Ridge within 2 miles (3 km) of this hotel. Kodak Center for Performing Arts and Unity Family Medicine - St. Bernard's are also within 3 miles (5 km).
Free perks
This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A picnic area and a safe deposit box are also provided.
Free WiFi, kitchens
The 125 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and ironing boards are also available. Housekeeping is available on request.
Extended Stay America - Rochester - Greece ratings based on 20 Verified Reviews
Review Summary
3.4
out of 5
3.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Extended Stay America - Rochester - Greece
Everyone (6)Couples (1)Business (1)Family (8)
1 out of 5
Small bed, No breakfast, only provided granola bars.
Posted by a verified traveler on Sep 2, 2019
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Comment from Hotel Management
Sep 3, 2019
by Hotel Management
Thank you for being our guest. We are sorry we regret not meeting your expectations with the size of your bed. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We will also share your comments with our brand leaders to determine new grab-and-go breakfast offerings. Please give us another chance so we can make it up to you.
Sincerely,
Hotel Management
3 out of 5
They saw us checking in with cats. They came to our room and mentioned our cats while fixing something. Yet they didn't think to mention "hey, we need to charge you a pet fee."
Instead, they let us know by locking us out of our room with no notice. My credit card was in the room at the time and I had to ask to be let in to get it.
They had our phone number, they could have called us. They could have left a note on or under our door. But they choose to lock us out with our cats trapped inside. That is terribly rude. It's not like this was a "final notice" and they had already asked us once. The first time they asked was after they locked us out.
I was going to give them a good review for being friendly and helpful while dealing with being overbooked because of a problem at the other location. But after this, I am not staying at this location again. The other nearby location didn't charge a pet fee.
Also, the internet connection has been much slower and drops more often at this location. I've had to sign in again multiple times per day.
Posted by a verified traveler on Aug 2, 2019
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Comment from Hotel Management
Aug 3, 2019
by Hotel Management
Thank you for your review. We are sorry for the service issues you encountered and for your inconvenience. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We also apologize for the poor internet connectivity during your stay. The issues will be resolved and will make changes to improve our connectivity for our guests. We hope you will stay with again and give us another opportunity to provide you with the experience you deserve.
Sincerely,
Hotel Management
4 out of 5
Everything was good, i pretty much liked everything
Posted by a verified traveler on Jul 22, 2019
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Comment from Hotel Management
Jul 24, 2019
by Hotel Management
Thank you for taking the time to post a nice review of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well.
Sincerely,
Hotel Management
2 out of 5
I liked the area of the hotel. The room was suppose to be non-smoking but smelled like a smoke house. the continental breakfast was muffins and granola bars. Could have been a little more. Half the time my keys did not want to work.
Posted by a verified traveler on May 15, 2019
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Comment from Hotel Management
May 16, 2019
by Hotel Management
Thank you for being our guest. We are sorry your non-smoking room had a smoke odor. We have asked our housekeeping team to deep clean the suite to remove the smell. Also, we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your feedback will be shared with our brand leaders to determine new breakfast offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future.
Sincerely,
Hotel Management
5 out of 5
The staff was very friendly and helpful. The room was very clean and the hotel was very quiet.
Posted by a verified traveler on Apr 29, 2019
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Comment from Hotel Management
May 1, 2019
by Hotel Management
Thank you for the glowing review of Extended Stay America. We're thrilled to know you the service provided by our associates met all your expectations and that you loved your well-maintained room. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
Sincerely,
Hotel Management
1 out of 5
Posted by a verified traveler on Apr 6, 2019
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Comment from Hotel Management
Apr 10, 2019
by Hotel Management
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.
Sincerely,
Hotel Management
4 out of 5
the location was great, comfortable and the online pictures were exact as I booked for which was great.the tub looked like it had an ugly scratch that I think made it small leak on the floor
Posted by a verified traveler on Mar 26, 2019
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Comment from Hotel Management
Mar 27, 2019
by Hotel Management
Thank you for choosing Extended Stay America. We are delighted to know you had a great stay and that our ideal location was perfect for your plans. However, we apologize for the issue you had in your room. Your feedback has been shared with the maintenance team for review and action. We hope to have an opportunity to make it up to you in the near future.
Sincerely,
Hotel Management
5 out of 5
It was nice and easy to get to. Have stayed many times before
Posted by a verified traveler on Jan 27, 2019
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Comment from Hotel Management
Jan 28, 2019
by Hotel Management
Thank you for returning to Extended Stay America. There is no better compliment than a guest who keeps coming back time after time! We are so glad you continue to enjoy our hospitality as well as our location. We value your feedback and look forward to your next stay.
Sincerely,
Hotel Management
2 out of 5
Posted by a verified traveler on Oct 16, 2018
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Comment from Hotel Management
Oct 17, 2018
by Hotel Management
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way.
Sincerely,
Hotel Management
5 out of 5
Great staff. Awesome room just wish they had a better breakfast not just fruit and coffee. Great location minutes from where I needed to go at kodak preforming arts centr.
Posted by a verified traveler on Jun 17, 2018
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Comment from Hotel Management
Jun 18, 2018
by Hotel Management
Thank you for taking the time to share your experience at Extended Stay America. We are thrilled to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. On behalf of everyone here, we invite you to visit us again soon.
Sincerely,
Hotel Management
About the Extended Stay America - Rochester - Greece
Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Extended Stay America - Rochester - Greece also features barbecue grills, a picnic area, and coffee/tea in a common area. Free self parking is available. This Rochester hotel is smoke free.
Extended Stay America - Rochester - Greece offers 125 accommodations with coffee/tea makers and irons/ironing boards. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is offered on request and hair dryers can be requested.
In-room kitchen
Flat-screen television
Cable channels
Premium channels
Refrigerator (full size)
Microwave
Stove
Coffee maker
Kitchenware
Shower and tub combination
Housekeeping (on request)
Hair dryer available
Toiletries (free)
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.
Nearby Activities
The recreational activities listed below are available either on site or nearby; fees may apply.
Snowboarding nearby
Water skiing nearby
Golfing nearby
Mountain biking nearby
Hiking/biking trails nearby
Kayaking nearby
Downhill skiing nearby
Sailing nearby
Cross-country skiing nearby
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 25 per pet, per day (maximum USD 150 per stay)
Only dogs and cats are allowed
Maximum 1 per room
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Debit cards not accepted
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property follows a brand or regulatory agency's sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
Weekly housekeeping provided; additional cleaning fee: USD 10 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Extended Stay America Greece
Extended Stay America Greece Hotel
Extended Stay America Greece Hotel Rochester
Extended Stay America Rochester Greece
Extended Stay America Rochester - Greece Hotel Rochester
Extended Stay America Rochester Greece Hotel
Extended Stayamerica Rochester Greece
Extended Stay America - Rochester - Greece Hotel
Extended Stay America Rochester Greece Aparthotel
Extended Stay America Greece Aparthotel
Extended Stay America - Rochester - Greece Rochester
Extended Stay America - Rochester - Greece Hotel Rochester
You should know
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions
Extended Stay America - Rochester - Greece does not have a restaurant on site. Nearby dining options include MacGregor's Grill and Tap Room (5-min walk), Starbucks (6-min walk), and Subway (9-min walk).
This hotel offers free self parking.
Extended Stay America - Rochester - Greece is 7.2 mi (10-min drive) away from the Rochester, NY (ROC-Greater Rochester Intl.) airport, the closest popular airport to the property.
Extended Stay America - Rochester - Greece does not have a pool.
This hotel is 7.9 mi (11-min drive) from Ontario Beach Park.
There are no spa services available at this hotel.
Extended Stay America - Rochester - Greece offers free on-the-go breakfast every day from 6 AM to 9:30 AM.
Check-in is from 3 PM - midnight.
Airport shuttle services are not available at Extended Stay America - Rochester - Greece.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
