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"7am breakfast...sign on the juice machine for NO ORANGE JUICE, NO APPLE JUICE, NO CRANBERY JUICE, NO LEMONADE. There were no cold drinks available at ... " More

By a verified traveler on Sat 26 Aug 2023

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Hotel Description

3-star hotel near University of Rochester

Near the airport

Stay at this Rochester hotel and you'll be within half a mile (1 km) of Monroe Community College and 2 miles (3 km) of Bill Gray's Regional Iceplex. Cinemark Movies 10 and Strong Memorial Hospital are also within 2 miles (3 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like daily breakfast and free self parking.

Country Inn & Suites by Radisson, Rochester-University Area, NY ratings based on 28 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Country Inn & Suites by Radisson, Rochester-University Area, NY

Everyone (10) Couples (8) Family (12)
5 out of 5

Posted by , from DUTCH HARBOR on Sep 10, 2023

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2 out of 5
The first room had a dead bug in the bathroom. The second room I found hair in the bed and looks to be another insect on the sink counter. I’m settling because my room was already paid for but I’m not comfortable. This is definitely a 2 star

Posted by on Sep 7, 2023

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Comment from Hotel Management

Sep 18, 2023 by General Manager

We apologize and have sent this information to the appropriate staff. Thank you for the feedback

3 out of 5
7am breakfast...sign on the juice machine for NO ORANGE JUICE, NO APPLE JUICE, NO CRANBERY JUICE, NO LEMONADE. There were no cold drinks available at all. No regular sugar put out. Coffee empty by 7:20. Not refilled 20 minutes later. Bananas are so brown they may as well be black. I have pictures. Hot food empty ...20 minutes waiting for replenishment

Posted by on Aug 26, 2023

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Comment from Hotel Management

Aug 29, 2023 by General Manager

We do apologize for that issue, and it is being addressed and corrected. This was a supply issue that was out of the hotel's control. Again, we apologize for the issues stated and know that are were addressed.

5 out of 5
Overall a quiet and uneventful stay.

Posted by , from NEW DELHI on Jul 2, 2023

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Comment from Hotel Management

Aug 29, 2023 by General Manager

thank you

5 out of 5
.

Posted by on Mar 16, 2023

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5 out of 5
The Hotel is a bit dated but it was clean and staff was very friendly. Rooms are a bit small.

Posted by on Dec 12, 2022

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4 out of 5
Clean and Convenient location

Posted by on Nov 14, 2022

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Comment from Hotel Management

Nov 21, 2022 by General Manager

Thank you!

4 out of 5

Posted by on Oct 23, 2022

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5 out of 5
The proximity to URochester was convenient for us for a college tour. The staff was welcoming and accommodating and the room with suite was just what we needed for a couple of students plus one parent. The pool was a nice way to unwind after the long drive. Lots of nearby good eating places too. Very positive experience.

Posted by on Oct 3, 2022

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3 out of 5
I liked the attentiveness from staff. Property is in need of overall face lift. Appearance seems worn and dated.

Posted by on Aug 27, 2022

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About the Country Inn & Suites by Radisson, Rochester-University Area, NY

Location 797 E. Henrietta Rd, Rochester, NY 14623

Property Features

Country Inn & Suites by Radisson, Rochester-University Area, NY offers its guests an indoor pool and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A library, tour/ticket assistance, and a vending machine are also featured at the business-friendly Country Inn & Suites by Radisson, Rochester-University Area, NY. Self parking is free. This 3-star Rochester hotel is smoke free.

  • 89 guestrooms or units
  • 4 levels
  • Breakfast available (free)
  • Manager's reception (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Country Inn & Suites by Radisson, Rochester-University Area, NY offers 89 air-conditioned accommodations with DVD players and safes. Beds feature premium bedding. 32-inch plasma televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Plasma television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free breakfast daily. The hotel hosts a free manager's reception on select days.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Country Carlson Rochester-Brighton
  • Country Inn Carlson Rochester-Brighton
  • Country Inn And Suites Rochester Brighton
  • Country Inn Radisson Rochester-University Area NY
  • Country Inn Radisson
  • Country Radisson Rochester-University Area NY
  • Country Radisson
  • Country Inn Suites by Radisson Rochester University Area NY
  • Country Inn Suites Rochester Airport University Area
  • Country Inn Suites By Carlson Rochester Brighton

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.