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"It is a little rough here, check-in accuracy failed (she issued a key to my room to strangers and they attempted to enter 11pm; no masks on, and invit ... " More

By a verified traveler on Mon 14 Dec 2020

Hotel Description

3-star hotel near University of Rochester

Near the airport

Within 3 miles (5 km) of this hotel, you'll find Strong Memorial Hospital and University of Rochester. Bill Gray's Regional Iceplex and URMC Women's Health Center are also within 2 miles (3 km).

Business services

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a lobby fireplace, and a library are also offered.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 89 guestrooms offer free WiFi and free wired Internet, as well as plasma TVs with cable channels. Other amenities include DVD players, premium bedding, and coffee/tea makers.

Room, 1 King Bed, Accessible, Non Smoking (Rollin Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$96* Per night/room Jun 23 - Jun 24

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Country Inn & Suites by Radisson, Rochester-University Area, NY ratings based on 46 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Country Inn & Suites by Radisson, Rochester-University Area, NY

Everyone (17) Couples (10) Family (25)
3 out of 5
It is a little rough here, check-in accuracy failed (she issued a key to my room to strangers and they attempted to enter 11pm; no masks on, and invited me to hang with them!!), my shower drain was clogged, and there was some late night narco partying going on at this location (if that's your thing!). Perhaps most concerning, many young folks without masks all over indoors, but probably associated with the aforementioned.

Posted by , from New York, NY on Dec 14, 2020

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Comment from Hotel Management

Dec 14, 2020 by General Manager

I am so sorry that you had to endure this type of behavior from other guest in the hotel. The incident of someone trying to enter your room is completely unacceptable and will be handled today.

4 out of 5
It was the people that stayed there. Mostly Puerto Rican it made me feel at home there

Posted by , from Buffalo on Dec 1, 2020

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Comment from Hotel Management

Dec 8, 2020 by General Manager

Thank you for taking the time to complete the review. guest feedback is very important to us.

3 out of 5
Very dated old furniture. They look like they are remodeling with big shipping containers in the lot, but my room was not updated as yet. Had to wait for check in due to printer problem and couch was worn through in spots.

Posted by , from Ithaca on Feb 20, 2020

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Comment from Hotel Management

Jul 20, 2020 by General manager

Thank you for taking the time to complete the review. We are almost finished with the remodel. I am sorry about the printer issue.

4 out of 5
Clean, comfortable place to stay. Friendly, courteous staff

Posted by on Jan 22, 2020

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Comment from Hotel Management

Jan 29, 2020 by Front Office Manager

Thank you for staying with us at The Country Inn and Suites we appreciate your feedback and hope to see you again soon

1 out of 5
After confirmation of reservation and follow up phone call NO ROOM AVAILABLE when we arrived. Clerk LIED to us stating a room was ready at the nearby Holiday Inn Express at the same rate. Went to the Holiday Inn and they were TERRIBLE. Claimed they had no knowledge and we would need to start all over again with a new reservation (even though we were standing right there ready to check in) at the current rate which was much higher. We declined and went somewhere else of our own choosing. WILL NEVER MAKE A RESERVATION AT EITHER PLACE IN THE FUTURE!

Posted by on Dec 30, 2019

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Comment from Hotel Management

Jan 14, 2020 by Front Office Manager

Thank you for attempting to book with us we appreciate your feedback sorry for the trouble with your stay all of your concerns will be addressed. We do apologize

4 out of 5

Posted by on Dec 26, 2019

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Comment from Hotel Management

Jan 22, 2020 by Front Office Manager

Thank you for staying with us at The Country Inn and Suites we appreciate your feedback and hope to see you again soon

4 out of 5

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 11, 2019 by Front Office Manager

Thank you for staying with us at The Country Inn and Suites we appreciate your feedback hope to see you again

5 out of 5
Great service and food friendly staff clean room and the staff was friendly

Posted by on Nov 22, 2019

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Comment from Hotel Management

Nov 25, 2019 by Front Office Manager

Thank you for staying with us at The Country Inn and Suites we appreciate your feedback and hope to see you again soon Thank You

5 out of 5
I liked that it had a king size bed, microwave and mini fridge in the room. A multiple setting shower head.

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 19, 2019 by Front Office Manager

Thank you for staying with us at The Country Inn and Suites we appreciate your feedback and hope to see you again soon

3 out of 5
the hotel staff was not friendly at all. walked in late in the evening to check in and the front desk clerk was too busy talking to a boyfriend to acknowledge us.

Posted by on Nov 1, 2019

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Comment from Hotel Management

Nov 21, 2019 by Front Office Manager

Thank you for staying with us at The Country Inn and Suites we appreciate your feedback your concerns will be addressed thank you

About the Country Inn & Suites by Radisson, Rochester-University Area, NY

Location 797 E. Henrietta Rd, Rochester, NY 14623

Property Features

Country Inn & Suites by Radisson, Rochester-University Area, NY offers its guests an indoor pool and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. A free manager's reception is offered on select days. A library, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Country Inn & Suites by Radisson, Rochester-University Area, NY. Self parking is free. This 3-star Rochester hotel is smoke free.

  • 89 guestrooms or units
  • 4 levels
  • Manager's reception (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Greater Rochester Intl. Airport (ROC) (7.1 km / 4.4 mi)
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Country Inn & Suites by Radisson, Rochester-University Area, NY offers 89 air-conditioned accommodations with DVD players and safes. Beds feature premium bedding. 32-inch plasma televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Plasma television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

The hotel hosts a free manager's reception on select days.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Country Carlson Rochester-Brighton
  • Country Inn Carlson Rochester-Brighton
  • Country Inn And Suites Rochester Brighton
  • Country Inn Radisson Rochester-University Area NY
  • Country Inn Radisson
  • Country Radisson Rochester-University Area NY
  • Country Radisson
  • Country Inn Suites by Radisson Rochester University Area NY
  • Country Inn Suites Rochester Airport University Area
  • Country Inn Suites By Carlson Rochester Brighton

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.