4/10 Malo
K H.
19 jun. 2025
Cleanliness problem
We had a similar experience as Gwenell from the Oct. 2024 review. Tried to check in at 4:30 pm after receiving a text that the condo was clean and ready. We arrived to find the whole place in disarray - full trash bins, very smelly and dirty refrigerator, crumbs everywhere on the floors and surfaces, dirty towels and bedding etc. Called and texted Vacasa and they sent someone to clean at 5:30 pm. He stayed until 9:30 pm and did the best job he could. When we finally checked in late that night, I pulled out plates and glasses from the kitchen cabinets that were greasy and dirty!!! Texted Vacasa again and they promised some sort of resolution. Never heard back from them besides the automatically generated messages after we left to ask for our review. The beds were uncomfortable. We ended up checking out a day early.




K H.
Se hospedó 3 noches en junio de 2025