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"No major issues with our stay. Front desk staff were aloof, bordering on rude. Several areas of hotel and grounds were in disrepair. Windows desperate ... " More

By a verified traveler on Sun 16 Oct 2016

Hotel Description

3.5-star hotel near Levis Congress and Exhibition Center, connected to the convention center

In shopping district

You'll be within half a mile (1 km) of Levis Congress and Exhibition Center and 2 miles (3 km) of Terrasse De Levis with a stay here. Levis - Quebec Ferry Terminal and Levis Forts National Historic Site of Canada are also within 3 miles (5 km).

Round-the-clock service

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the express check-out. Limo/town car service, a computer station, and dry cleaning are also on offer.

Free WiFi, refrigerators

The soundproofed guestrooms offer free WiFi and free local calls. Entertainment options include LCD TVs with cable channels, while refrigerators and coffee/tea makers provide the conveniences of home. Housekeeping is available on request.

Traditional Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$75* Per night/room Mar 12 - Mar 13

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Suite, 1 Bedroom, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

House, 1 Double Bed, Non Smoking, City View

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Four Points by Sheraton Levis Convention Centre ratings based on 3 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Four Points by Sheraton Levis Convention Centre

Everyone (3)
1 out of 5

Hotel experience

Pros: Nothing!
Cons: Everything!! see experience section
We left a day early> It started out that 3pm check in did not mean check in time, that happened around 415pm. Ridiculous!! Next our room lacked enough towels, pillows and bedding for 3 people. There were stains on all the furniture. The in hotel bar was closed down completely and the computer for everyone's use lacked the correct time . Parking was very congested and parking spots very tight. I would NEVER recommend anybody stay at this hotel EVER!! If anything I would request a refund for such a bad experience! I'll be surprised if this hotel is still open in a year's time Sheri Geller(stayed in (Room 215) Four Points by Sheraton Levis Convention Centre

Posted by , from Maine on Jul 4, 2018

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Comment from Hotel Management

Jul 13, 2018 by M Leclerc

Mr Geller, we are very sorry to see that our hotel did not meet your expectation. During the peak season, be sure that we do everything we can to have your room ready for 15:00. When hotel is fully book and a departyre time at 12:00 it's happen sometime that we need more time to clean up. We do hope that you will consider again our Four Points Lévis during your travel.

3 out of 5

Not up to "flagship" status

Pros: Our room had a nice view and we greatly enjoyed the sunset.
Cons: Dangerous conditions, lackluster service.
Location: Quebec City is a beautiful, historic location worth a couple of days of touring. I hope to return soon to see more of the area, but will not stay here
No major issues with our stay. Front desk staff were aloof, bordering on rude. Several areas of hotel and grounds were in disrepair. Windows desperately need to be cleaned of dirt and cobwebs. Hazardous electrical issues present at the main entryway.

Posted by on Oct 16, 2016

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Comment from Hotel Management

Nov 2, 2016 by M.Leclerc

Thank you for giving us your feedback following your stay with us . All your comments are important and we will take action about the maintenance issues. Again , thank you and we hope to have you visit us again.

5 out of 5

Good Location

Pros: Cleanliness and location/proximity to Quebec City
Cons: Room service
Location: Explore Quebec City
10 minute ferry ride to Quebec City, very nice and relaxing way to go to and from Quebec City.

Posted by on Aug 11, 2016

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Comment from Hotel Management

Sep 8, 2016 by M.Leclerc

Thank you for giving us your appreciation during your last stay. Be sure that we will review our procedure for room service. We hope that you will considere our hotel for your next trip in our area.

About the Four Points by Sheraton Levis Convention Centre

Location 5800 Rue J. B. Michaud, Levis, QC G6V 0B3

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):

  • Fitness facilities

Property Features

Four Points by Sheraton Levis Convention Centre offers its guests concierge services, complimentary newspapers in the lobby, and laundry facilities. A computer station is on site and WiFi is free in public spaces. The business-friendly Four Points by Sheraton Levis Convention Centre also features dry cleaning/laundry services, limo/town car service, and express check-out. Self parking is free. This 3.5-star Levis hotel is smoke free.

  • 1 building
  • 150 guestrooms or units
  • 10 levels
  • Built in 2008
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Lockers available

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Jean Lesage International Airport (YQB) (25.8 km / 16.1 mi)
  • Parking: Free self parking

Room Amenities

Four Points by Sheraton Levis Convention Centre offers 150 accommodations with complimentary bottled water and coffee/tea makers. Beds feature premium bedding. 49-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered on request. Amenities available on request include hypo-allergenic bedding.

  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ice skating nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: CAD 50 (subject to availability)
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: CAD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Sheraton Convention
  • Four Points Sheraton Convention Hotel
  • Four Points Sheraton Convention Hotel Levis Centre
  • Four Points Sheraton Levis Convention Centre
  • 4 Points By Sheraton Levis Convention Centre
  • Four Points By Sheraton Levis Convention Centre Hotel Levis
  • Four Points By Sheraton Levis Convention Centre Quebec
  • Four Points Levis
  • Levis Four Points
  • Levis Sheraton
  • Sheraton Levis Convention Centre
  • Four Points Sheraton Levis Convention Centre Hotel
  • Four Points Sheraton Convention Centre Hotel
  • Four Points Sheraton Convention Centre
  • Four Points by Sheraton Levis Convention Centre Hotel
  • Four Points by Sheraton Levis Convention Centre Levis
  • Four Points by Sheraton Levis Convention Centre Hotel Levis
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.