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Gran Hotel de Puebla by HNF

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Photo gallery for Gran Hotel de Puebla by HNF

An indoor swimming pool with lounge chairs and a staircase.
A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.
A multi-story hotel with a modern design, featuring a mix of glass and stone facades, and a well-lit outdoor area with seating and plants.
A buffet with various food items and a beverage dispenser.
A rooftop bar with a view of a mountain, wooden flooring, and bar stools.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
Blvd Hermanos Serdan, 794, El Riego Norte, Puebla, PUE, 72020
  • Place, Parque del Paseo de Los Gigantes
    ‪2 min walk‬
  • Place, FINSA
    ‪19 min walk‬
  • Place, Chapel of Santo Domingo
    ‪6 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪32 min drive‬

Room options

View all photos for Junior Single Room, 1 King Bed with Sofa bed

A hotel room with a bed, a sofa, a TV, and a partition wall.

Junior Single Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a yellow sofa, a small round table, and a wall-mounted artwork.

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(11 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

Puebla

Close to airport.You'll be within 2 miles (3 km) of FINSA and 6 miles (10 km) of Zócalo de Puebla with a stay here. Puebla Cathedral and Cuauhtemoc Stadium are also within 6 miles (10 km).

What's nearby

  • Parque del Paseo de Los Gigantes - 2 min walk - 0.1 miles
  • FINSA - 19 min walk - 1.0 mile
  • Chapel of Santo Domingo - 6 min drive - 1.2 miles
  • Zócalo de Puebla - 22 min drive - 7.2 miles
  • Puebla Cathedral - 26 min drive - 7.5 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 14 min drive
  • Puebla Intl. Airport (PBC) - 25 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Pollo Feliz - ‬10 min walk
  • ‪Toks - ‬3 min walk
  • ‪Pozolería Los Ángeles - ‬12 min walk
  • ‪La Fonda Restaurante Marriott - ‬4 min walk

About this property

Gran Hotel de Puebla by HNF

4-star luxury hotel near FINSA
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A business center and 4 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 6458 square feet (600 square meters) and includes a conference center. A 24-hour fitness center, a terrace, and concierge services are also featured at the luxury Gran Hotel de Puebla by HNF. Limited free parking is available on a first-come, first-served basis.

This 4-star Puebla hotel is smoke free.

  • 154 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 6458 sq ft of conference space
  • 600 sq m of conference space
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
Gran Hotel de Puebla by HNF offers 154 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Puebla hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Elevator (47 inch wide door)
  • Grab bar near toilet (23 inches high)
  • Raised toilet seat (20 inches high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from November 12 2026 to November 25 2026 (dates subject to change):
  • Bar/Lounge(s)
  • Business center
  • Daily housekeeping
  • Dining venue(s)
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Gran Hotel de Puebla by HNF

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Property Registration Number IHN120620UZ3

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Up to 2 children 11 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Puebla Hotel

Frequently asked questions

How close is Gran Hotel de Puebla by HNF to the airport?

Gran Hotel de Puebla by HNF is 16.3 mi (25-min drive) away from the Puebla Intl. Airport (PBC) airport, the closest popular airport to the property.

How much does it cost to stay at Gran Hotel de Puebla by HNF?

As of Jul 18, 2026, prices found for a 1-night stay for 2 adults at Gran Hotel de Puebla by HNF on Jul 24, 2026 start from $84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Gran Hotel de Puebla by HNF have an airport shuttle?

Airport shuttle services are not available at Gran Hotel de Puebla by HNF.

Does Gran Hotel de Puebla by HNF offer free breakfast?

Gran Hotel de Puebla by HNF does not offer free breakfast.

Is there a casino at Gran Hotel de Puebla by HNF?

No, there is no casino at this hotel.

What time is check-in at Gran Hotel de Puebla by HNF?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Gran Hotel de Puebla by HNF?

This hotel offers free self parking.

Does Gran Hotel de Puebla by HNF have a pool?

Gran Hotel de Puebla by HNF does not have a pool.

Does Gran Hotel de Puebla by HNF have a restaurant?

Yes, there are 2 restaurants on site. The dining venue will be unavailable from November 12 2026 to November 25 2026 (dates subject to change).

Does Gran Hotel de Puebla by HNF have a spa?

There are no spa services available at this hotel.

How close is Gran Hotel de Puebla by HNF to downtown Puebla?

Gran Hotel de Puebla by HNF is 3.8 mi away from Puebla.

Gran Hotel de Puebla by HNF Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 443 out of 576 reviews
Rating 8 - Good. 83 out of 576 reviews
Rating 6 - Okay. 24 out of 576 reviews
Rating 4 - Poor. 12 out of 576 reviews
Rating 2 - Terrible. 14 out of 576 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Jorge Luis

Liked: Cleanliness, amenities
N
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Artemisa

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly, hotel was very accessible.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Eri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente!!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms and clean and comfortable
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities
Room was clean and spacious very nice. Hotel staff were wonderful. Thank you
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Yanet

Liked: Cleanliness, amenities, property conditions & facilities
Room good, food poor and too many question at the check in.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Jerry C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean well kept Hotel. All the personnel are very attentive, polite and fully represents excellent service attitude. Great place to stay
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in May 2025
Verified

10/10 Excellent

ROCIO

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente todo!!!
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Adje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Jun 2024
Verified

6/10 Okay

Juan

Liked: Cleanliness, amenities, property conditions & facilities
It seems it is a new o renovated hotel so we did not have any issues with our room. The parking lot is underground and has two levels. The staff was respectful. However, they demanded official ID for all the guests 18 years old and older regardless of their country (usually, only the person paying for the stay has to provide an ID.) The water in the swimming pool is not heated. The restaurant charges $300 MX for the breakfast while you can get it outside for $145 MX. It is not close to touristic places, like downtown, so you need to get a cab or rent a car.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Hanjo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin was easy and quick. The room was clean. The robe and slippers were a pleasure to have and I ordered dinner from the restaurant and the food and dessert were delicious. I would definitely stay again when in Puebla.
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and frendly people
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Ale

Liked: Cleanliness, staff & service, property conditions & facilities
Room
Stayed 1 night in Dec 2024
Verified

4/10 Poor

Filiberto

Liked: Cleanliness
Disliked: Amenities
Ice machine didn’t work, internet was too slow and overpriced breakfast.
Stayed 2 nights in May 2025
Verified

8/10 Good

Aura

Liked: Cleanliness, amenities, property conditions & facilities
Gran Hotel de Puebla by HNF is a pleasant hotel located in an industrial area, seemingly geared toward guests connected to the local automotive industry. The common areas are large, open, and comfortable, and the rooms are clean and well organized. The staff deserves special recognition for being very kind and always willing to go the extra mile when assistance is needed. Overall, the service experience was excellent, and I would rate the hotel a 6 out of 5 for hospitality. That said, there are a few areas for improvement. In the first room assigned to us, the electrical outlets near the coffee maker and refrigerator were not working. In both rooms we used, the sink drainage was slow, and some of the towels appeared worn and should be replaced. These issues suggest the hotel could benefit from a more proactive maintenance plan or a partial renovation. Despite these points, the hotel is a good and safe option in the area and provides a very attentive service.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

VICTORIA ALEJANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
x
Stayed 5 nights in Sep 2023
Verified

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nc
Stayed 4 nights in Nov 2023
Verified

4/10 Poor

Pramod

Disliked: Staff & service
don’t understand little bit of english .No black tea available in restaurants
Stayed 1 night in Jan 2025