2/10 Terrible
Shaunaly
Oct 1, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The WORST experience ever. I booked a non-smoking room through Expedia at this location. We arrived, checked in at the front desk, paid the fee, and then went to the room. When we opened the door the room was filled with cigarette smoke.
I tried getting my money refunded as we did not receive the room we booked and did not stay. The front desk said they could not authorize the refund.
Now the nightmare began..
Corporate Motel 6 told me they have no authority over individual motels (even though it is part of their corporation). Mark, the general manager at the Troutdale Motel 6, assured me he would refund me through Expedia. A few days passed and no refund so I called Mark. He said he processed the refund and I needed to contact Expedia
I called Expedia and they told me that since I paid at the property and not them, the property was the one who issues the refund, not Expedia. Expedia offered to reach out to the property on my behalf. During a three-way-call, Mark told Expedia that he told me he would not offer a refund due "to the damages caused at the property"
I reached out to Mark again and asked for clarification on why he was telling Expedia something different. Mark was told there were damages to the room due to the dogs I was traveling with. He suggested I reach out to corporate
I am now in a loop of "we can't help you, reach out to so-and-so" and am not getting any answers or any calls back with messages I have left. No one can tell me of "damages" caused.
Shaunaly
Stayed 1 night in Jun 2025