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4.1 out of 5

"Staff was very friendly, room was clean. Breakfast was great. Hotel was close to many stores and restaurants. Price was great! Had no complaints! " More

By a verified traveler on Wed 01 Jan 2020

Hotel Description

3-star hotel near Grotto

In shopping district

At this Portland hotel, you'll be within half a mile (1 km) of Cascade Station and 3 miles (5 km) of Grotto. Also, Colwood National Golf Course is within 3 miles (5 km) and Concordia University is within 6 miles (10 km).

Free shuttle, breakfast

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the spa tub and free buffet breakfast.

Free Internet, comfy beds

The 136 soundproofed guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Other amenities include sofa beds, refrigerators, and LCD TVs with digital channels.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$129* Per night/room Apr 10 - Apr 11

Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds (High Floor)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Hyatt Place Portland Airport ratings based on 30 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place Portland Airport

Everyone (17) Business (1) Family (4)
4 out of 5

Posted by on Feb 18, 2020

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Comment from Hotel Management

Feb 19, 2020 by General Manager

We are pleased your stay was a fantastic one, and we want to thank you for your nice rating. All of us at Hyatt Place Portland Airport at Cascade Station look forward to your next visit. Tyler Terrell, General Manager

4 out of 5

Posted by on Jan 28, 2020

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Comment from Hotel Management

Jan 28, 2020 by General Manager

Thank you for being our guest at Hyatt Place Portland Airport/Cascade Station. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Tyler Terrell, General Manager

5 out of 5
Staff was very friendly, room was clean. Breakfast was great. Hotel was close to many stores and restaurants. Price was great! Had no complaints!

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 4, 2020 by General Manager

Thank you for sharing your comments about your stay at Hyatt Place Portland Airport/Cascade Station. We are so happy you found us to be a good value and that you enjoyed the delcious breakfast at our hotel. It is also great knowing you were satisfied with our accommodations as well as our excellent service. Thank you again for being our guest, and we look forward to welcoming you back soon. Tyler Terrell, General Manager

4 out of 5
Everything was great except the front desk woman this morning at 6:00. Didn’t seem to know exactly what she was doing. 1. Did not understand Park & Fly 2. Used wrong computer to check me out as it didn’t print. Took awhile to get my receipt. She was not friendly. Seemed tired and in a bad mood.

Posted by on Sep 8, 2019

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Comment from Hotel Management

Sep 9, 2019 by Director of Operations

Thank you for choosing the Hyatt Place Portland Airport/Cascade Station. We are glad to know we met most of your expectations and you had a great stay. However, we are sorry for the poor service you received from one of our front desk associates at the time of check-out and regret the inconvenience it caused. We will share your concerns with our team to ensure we improve our service levels. We appreciate your business and hope to welcome you again. Tyler Terrell, Director of Operations

4 out of 5
An initial charge was placed on our credit card even though the room was prepaid through travelocity. The staff could not remove the $773.60 charge during the entire time of our stay. And, the charge is still pending on our credit card.

Posted by on Aug 1, 2019

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5 out of 5
Great location to airports. Helpful staff. Very clean rooms

Posted by on May 14, 2019

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Comment from Hotel Management

May 14, 2019 by Director of Operations

We are happy you had a great stay at the Hyatt Place Portland Airport/Cascade Station. Thank you for sharing how much you liked our attentive service, excellent rooms, and superior location. It was a pleasure to host you, and we hope you are already planning another visit our way. Tyler Terrell, Director of Operations

5 out of 5
Wonderful service &big rooms great for 5 or 6 people! Lots of extra space very close to airport with free shuttle

Posted by on May 13, 2019

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Comment from Hotel Management

May 14, 2019 by Director of Operations

Thank you for visiting Hyatt Place Portland Airport/Cascade Station. We are delighted we were able to impress you with our outstanding location, complimentary shuttle, and spacious accommodations. It was a pleasure to host you, and we hope to see you again soon. Tyler Terrell, Director of Operations

4 out of 5

Posted by on Jan 27, 2019

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Comment from Hotel Management

Jan 28, 2019 by Director of Operations

Thank you for your generous rating. We are glad you had a great stay and enjoyed all aspects of our hotel. We look forward to seeing you again at Hyatt Place Portland Airport/Cascade Station. Tyler Terrell Director of Operations

1 out of 5
A/C was noisy. We could not sleep and had to turn it off to be able to go to sleep. The maintenance guy said it sounded like the A/C he had in his house. I was speechless.

Posted by on Jan 20, 2019

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Comment from Hotel Management

Jan 20, 2019 by Manager

Dear PA, Thank you for taking the time to review our hotel. We sincerely apologize for the noisy air conditioner unit in your guest room and that you were unable to get a good night's rest. Our number one priority is to make sure you receive outstanding service so we are disappointed for failing to resolve this issue to your total satisfaction. We certainly should have done more, and we'll be working with our staff to make sure we do a better job in the future. Although your experience is not typical, we obviously have room to improve and we assure you we will. We hope we have the chance to make it up to you. Tyler Terrell Director of Operations

5 out of 5

Posted by on Nov 27, 2018

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Comment from Hotel Management

Nov 28, 2018 by Director of Operations

We are delighted you had an outstanding stay at Hyatt Place Portland Airport/Cascade Station and you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Tyler Terrell, Director of Operations

About the Hyatt Place Portland Airport

Location 9750 NE Cascades Parkway, Portland, OR 97220

Property Features

Hyatt Place Portland Airport offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 2100 square feet (195 square meters). The business-friendly Hyatt Place Portland Airport also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free (available 24 hours). For a fee, parking is available. This 3-star Portland hotel is smoke free.

  • 1 building
  • 136 guestrooms or units
  • 4 levels
  • 2100 sq ft of conference space
  • 195 sq m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Airport: Portland, OR (PDX-Portland Intl.) (3.3 km / 2.1 mi)
  • Metro station: Cascades Station (0.4 km / 0.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Hyatt Place Portland Airport offers 136 accommodations with safes and coffee/tea makers. Accommodations are furnished with double sofa beds and desks. Beds feature pillowtop mattresses. A pillow menu is available. 42-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include designer toiletries and hair dryers. This Portland hotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Pull-out sofa bed
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

24/7 Guest Kitchen - Onsite restaurant. Open 24 hours.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Downhill skiing nearby
  • Windsurfing nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 8.00 per night
  • Extended parking fee: USD 10.00 per night
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Hotel Portland Airport
  • Hyatt Place Portland Airport
  • Hyatt Place Portland Airport / Cascade Station Hotel Portland
  • Hyatt Place Portland Airport Hotel
  • Hyatt Place Portland Hotel
  • Hyatt Place Portland Portland
  • Hyatt Place Portland Airport Hotel
  • Hyatt Place Portland Airport Portland
  • Hyatt Place Portland Airport Hotel Portland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
url importing https://www.travelocity.com/Portland-Hotels-Hyatt-Place-Portland-Airport.h2822238-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.