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Hyatt Place Portland Airport

3-star property
9750 NE Cascades Parkway, Portland, OR 1-855-201-7819

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4.1 out of 5
Very good!
See all 19 Travelocity Reviews

"The staff were very helpful and friendly. We felt like they took extreme measures to keep us safe by keeping everything very clean!! " More

By a verified traveler on Wed 02 Jun 2021

Points Of Interest

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Hotel Description

Enjoy free breakfast at this 3-star Portland hotel

In shopping district

Within 9 miles (15 km) of this hotel, you'll find Vancouver Mall and University of Portland. Oregon Convention Center and Veterans Memorial Coliseum are within 12 miles (20 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast and free WiFi. Traveling on business? Take advantage of the 24-hour business center and free Internet in public areas. Enjoy the spa tub and conveniences like a 24-hour front desk and laundry facilities.

Free Internet, comfy beds

The 136 soundproofed guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Other amenities include sofa beds, refrigerators, and LCD TVs with digital channels.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$147* Per night/room Oct 3 - Oct 4

Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds (High Floor)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Hyatt Place Portland Airport ratings based on 19 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Place Portland Airport

Everyone (13) Couples (1) Family (4)
5 out of 5
The staff were very helpful and friendly. We felt like they took extreme measures to keep us safe by keeping everything very clean!!

Posted by on Jun 2, 2021

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Comment from Hotel Management

Jun 3, 2021 by Customer Service

Thanks for the splendid review! It's fantastic you had such an excellent experience at Hyatt Place Portland Airport Cascade Station and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you. We look forward to hosting you again soon so we can share another amazing experience with you. Have a beautiful day!

4 out of 5
Friendly staff. Room away nice but the cable was didn’t come in on most channels so the only thing to watch was news the channels didn’t give any info to what you were watching and the other option was to pay $20 to watch on demand. Have to pay for late checkout.

Posted by on May 16, 2021

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Comment from Hotel Management

May 17, 2021 by Customer Service

Thank you for taking the time to share your review with us. We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team. We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!

4 out of 5

Posted by on Feb 18, 2020

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Comment from Hotel Management

Feb 19, 2020 by General Manager

We are pleased your stay was a fantastic one, and we want to thank you for your nice rating. All of us at Hyatt Place Portland Airport at Cascade Station look forward to your next visit. Tyler Terrell, General Manager

4 out of 5

Posted by on Jan 28, 2020

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Comment from Hotel Management

Jan 28, 2020 by General Manager

Thank you for being our guest at Hyatt Place Portland Airport/Cascade Station. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Tyler Terrell, General Manager

5 out of 5
Staff was very friendly, room was clean. Breakfast was great. Hotel was close to many stores and restaurants. Price was great! Had no complaints!

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 4, 2020 by General Manager

Thank you for sharing your comments about your stay at Hyatt Place Portland Airport/Cascade Station. We are so happy you found us to be a good value and that you enjoyed the delcious breakfast at our hotel. It is also great knowing you were satisfied with our accommodations as well as our excellent service. Thank you again for being our guest, and we look forward to welcoming you back soon. Tyler Terrell, General Manager

4 out of 5
Everything was great except the front desk woman this morning at 6:00. Didn’t seem to know exactly what she was doing. 1. Did not understand Park & Fly 2. Used wrong computer to check me out as it didn’t print. Took awhile to get my receipt. She was not friendly. Seemed tired and in a bad mood.

Posted by on Sep 8, 2019

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Comment from Hotel Management

Sep 9, 2019 by Director of Operations

Thank you for choosing the Hyatt Place Portland Airport/Cascade Station. We are glad to know we met most of your expectations and you had a great stay. However, we are sorry for the poor service you received from one of our front desk associates at the time of check-out and regret the inconvenience it caused. We will share your concerns with our team to ensure we improve our service levels. We appreciate your business and hope to welcome you again. Tyler Terrell, Director of Operations

4 out of 5
An initial charge was placed on our credit card even though the room was prepaid through travelocity. The staff could not remove the $773.60 charge during the entire time of our stay. And, the charge is still pending on our credit card.

Posted by on Aug 1, 2019

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5 out of 5
Great location to airports. Helpful staff. Very clean rooms

Posted by on May 14, 2019

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Comment from Hotel Management

May 14, 2019 by Director of Operations

We are happy you had a great stay at the Hyatt Place Portland Airport/Cascade Station. Thank you for sharing how much you liked our attentive service, excellent rooms, and superior location. It was a pleasure to host you, and we hope you are already planning another visit our way. Tyler Terrell, Director of Operations

5 out of 5
Wonderful service &big rooms great for 5 or 6 people! Lots of extra space very close to airport with free shuttle

Posted by on May 13, 2019

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Comment from Hotel Management

May 14, 2019 by Director of Operations

Thank you for visiting Hyatt Place Portland Airport/Cascade Station. We are delighted we were able to impress you with our outstanding location, complimentary shuttle, and spacious accommodations. It was a pleasure to host you, and we hope to see you again soon. Tyler Terrell, Director of Operations

4 out of 5

Posted by on Jan 27, 2019

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Comment from Hotel Management

Jan 28, 2019 by Director of Operations

Thank you for your generous rating. We are glad you had a great stay and enjoyed all aspects of our hotel. We look forward to seeing you again at Hyatt Place Portland Airport/Cascade Station. Tyler Terrell Director of Operations

About the Hyatt Place Portland Airport

Location 9750 NE Cascades Parkway, Portland, OR 97220

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Property Features

Public spaces have free WiFi and wired Internet. There's an onsite 24-hour business center. Free breakfast is served. Event space at this hotel measures 2100 square feet (195 square meters). A spa tub, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Hyatt Place Portland Airport. For a fee, parking is available. This 3-star Portland hotel is smoke free.

  • 1 building
  • 136 guestrooms or units
  • 4 levels
  • 2100 sq ft of conference space
  • 195 sq m of conference space
  • Built in 2009
  • To-go breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Metro station: Cascades Station (0.4 km / 0.3 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Hyatt Place Portland Airport offers 136 accommodations with safes and coffee/tea makers. Accommodations are furnished with double sofa beds and desks. Beds feature pillowtop mattresses. A pillow menu is available. 42-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include designer toiletries and hair dryers. This Portland hotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Pull-out sofa bed
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast.

Nearby Activities

Recreational amenities at the hotel include a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 8.00 per night
  • Extended parking fee: USD 10.00 per night
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Hotel Portland Airport
  • Hyatt Place Portland Airport
  • Hyatt Place Portland Airport / Cascade Station Hotel Portland
  • Hyatt Place Portland Airport Hotel
  • Hyatt Place Portland Hotel
  • Hyatt Place Portland Portland
  • Hyatt Place Portland Airport Hotel
  • Hyatt Place Portland Airport Portland
  • Hyatt Place Portland Airport Hotel Portland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.