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"Great location, friendly staff, very clean. Only thing we didnt care for was the coffee. It was instant coffee out of a machine in breakfast area. ... " More

By a verified traveler on Sun 19 May 2019

Hotel Description

Family-friendly stay near Indiana Dunes National Park

Close to the beach

You'll be within 3 miles (5 km) of Indiana Dunes National Park and 6 miles (10 km) of Chellberg Farm with a stay here. Marquette Park is within 6 miles (10 km) and Bailly Homestead - American Indians and Fur Traders is within 9 miles (15 km).

Family-friendly fun

This hotel features an indoor pool and a fitness center. There's fun for all ages with a children's pool and an arcade/game room, and families will appreciate the onsite laundry facilities. Relax with a drink at the bar/lounge and enjoy free perks like self-serve breakfast and free self parking.

Free Internet, comfy beds

The 100 soundproofed guestrooms offer free WiFi and free wired Internet, as well as comfy beds. LCD TVs come with cable channels, and other amenities include washers/dryers and refrigerators.

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$113* Per night/room Sep 30 - Oct 1

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Plus Portage Hotel & Suites ratings based on 13 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Plus Portage Hotel & Suites

Everyone (5) Family (3)
2 out of 5
The front desk employees were very courteous and helpful though they obviously had to fill multiple rolls due to under staffing. The breakfast was good and the hotel overall was ok. However, room maintenance and cleaning were woefully inadequate. The first room we were given had a large water leak from the AC, an orange stained toilet, and a random dirty sock. The second room smelled of mildew and had a pair of dirty undies in the bathroom. The bathroom had mildew on the ceiling. The pullout sofa was partly broken and had to be forced open. This room also developed an AC leak midway through the night but maintenance never came during our stay. But there were no others rooms available. Also the comforter we were given for the pullout had a large yellow stain.

Posted by on Jul 18, 2021

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Comment from Hotel Management

Jul 19, 2021 by FD

Dear Guest, Thank you for completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management - Best Western Plus Portage Hotel & Suites

4 out of 5

Posted by on Jun 30, 2019

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Comment from Hotel Management

Jul 4, 2019 by Cassie

Thank you for your response. We would love to hear more about your stay and hope you will come visit us again soon!

5 out of 5
Great location, friendly staff, very clean. Only thing we didnt care for was the coffee. It was instant coffee out of a machine in breakfast area. Went to nearby Dunkin Donuts each day.

Posted by on May 19, 2019

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Comment from Hotel Management

Jun 14, 2019 by Cassie

Thank you for your response in regards to your recent stay with us. I'm sorry to hear that you were not satisfied with our complimentary coffee. However, I am pleased to hear that you enjoyed your stay overall. Your satisfaction is very important to us, and we will use your feedback to improve for the future. Thank you for letting us know!

1 out of 5
Pros: The hotel had a lot to offer. The room was spacious, and the location is close to the interstate.
Cons: Cleaning means a lot to most people. improvements could be made in that area.
Location: Great location! Easy access to area attractions and eating establishments.
The person who checked me in was not very personable. He took my driver's licence and debit card to the office with no explanation. The person working with him explained that the computer was down, and he needed to take those items to the office to complete the transaction. Of course, this was somewhat unnerving for me considering that my personal info could be copied. But, I let that go. When i returned to my room at 2 am, I turned the covers down and there was a brown stain on the sheet just below the pillows. I don't know what the stain was, but it was in plain sight. Obviously, the person who made the bed overlooked it. The sink was plugged, and the wastebasket basket had liquid stains above it that needed to be wiped away. It looked as though there were multiple stains from more than one attempt to land an object directly into the trash can. Trash cans were overflowing in the breakfast area, and the coffee station was covered with dried sugar.

Posted by , from Indiana on Jan 3, 2017

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1 out of 5

Lousy Hotel

Pros: The beds were comfortable
Cons: Cleanliness, staff friendliness, their reservation system, their phone demeanor, their public bathrooms
Location: Portage, IN
We notified the hotel we would require a late check in and they confirmed that it was alright. We pulled up and there was 3 staff outside smoking looking at us as though we were intruding their personal time. When we arrived they had given away our room. They blamed the lost reservation on Travelocity. We had 4 kids with us and they ended up giving us 2 King rooms. We had to split up for the night or have kids sleep on the floor (GROSS). The bathroom in the pool room had an exploded dirty diaper all over it for 2 days. There was feces and urine all over from it. My husband complained and a man came to clean it with only a TOWEL. My husband went to complain again and the woman at the desk walked away and never came back. When we checked out he very much complained about the bathroom and the woman said "sorry" and that was it. Children were in and out of that bathroom. It was disgusting. I have never in all of my travels had a hotel lose my reservation. I was more than disappointed having to split up our family for our stay.

Posted by , from Grand Rapids, MI on Jul 18, 2016

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5 out of 5

Great hotel

Hotel staff was very friendly and helpful room was spacious and clean I would absolutely stay again

Posted by , from new york on Feb 15, 2016

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5 out of 5

comfy and clean

Pros: clean and neat, comfortable beds
Cons: breakfast was not great, but typical for hotels
Location: Close to lake michigan and sand dunes national park
I did not like the price, but it was very nice. Clean room and halls, bed was very comfortable. Staff was friendly and helpful.

Posted by on Sep 1, 2015

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4 out of 5
Very convenient when visiting Portage & the Dunes parks. Clean, safe and a nice warm breakfast buffet.

Posted by , from Olympia, WA on Sep 23, 2013

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5 out of 5

Much More tgan I expected!!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, beligian waffles goood pool temperature
Really great room the staff was nice, friendly & the checkin & checkout was quick. Thought the size & ammenities were pretty abundant for a mid-level hotel cgain. I would definitely return for a stay here.

Posted by , from Chicago, IL, USA on Jul 16, 2012

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4 out of 5

Very nice despite the surrounding area

This place was a pleasant surprise after seeing the intersection it

Posted by on Jun 18, 2012

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About the Best Western Plus Portage Hotel & Suites

Location 6200 Melton Rd, Portage, IN 46368

Renovations + Closures

The following facilities or services will be unavailable from May 12 2021 to October 1 2021 (dates subject to change):

  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

The property will be renovating from June 4 2021 to October 1 2021 (completion date subject to change). The following areas are affected:

  • Select guestrooms

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Best Western Plus Portage Hotel & Suites offers its guests an indoor pool, a fitness center, and a children's pool. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 1700 square feet (158 square meters) and includes conference space. The family-friendly Best Western Plus Portage Hotel & Suites also features an arcade/game room, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. The property offers extended parking privileges. This Portage hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 4 levels
  • 1700 sq ft of conference space
  • 158 sq m of conference space
  • Built in 1971
  • Breakfast available (free)
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Car service
  • Wedding services available
  • Game room or arcade
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Washer/dryer
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Portage - Ogden Dunes Train to Chicago (4.2 km / 2.6 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Portage Hotel & Suites offers 100 accommodations with washers/dryers and coffee/tea makers. Pillowtop beds feature down comforters. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Portage hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Washer and dryer
  • Pillowtop beds
  • HD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free self-serve breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

An indoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts Visa, Mastercard, American Express, Discover, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Discover, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Minimum guest age is 0
  • Cash Deposit Required
  • Number of children who can stay free - 2

Hotel Names

  • Best Western Plus Portage
  • Best Western Plus Portage Hotel
  • Best Western Portage
  • Portage Best Western
  • Best Western Plus Portage Hotel And Suites
  • Best Western Plus Portage Hotel Portage
  • Best Western Plus Portage Hotel Suites
  • Plus Portage & Suites Portage
  • Best Western Plus Portage Hotel & Suites Hotel
  • Best Western Plus Portage Hotel & Suites Portage
  • Best Western Plus Portage Hotel & Suites Hotel Portage

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.