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Four Points by Sheraton Pleasanton

3-star property
5115 Hopyard Rd, Pleasanton, CA 1-855-201-7819

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3.8 out of 5
Good!
See all 11 Travelocity Reviews

"Property was a little outdated, but it waa clean, the room was big, the service was great, the staff was very friendly and we had an awesome balcony w ... " More

By a verified traveler on Wed 09 Dec 2020

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Hotel Description

3-star hotel near Tommy T's Comedy House

In Pleasanton

At this Pleasanton hotel, you'll be within half a mile (1 km) of Tommy T's Comedy House and 3 miles (5 km) of Stoneridge Shopping Center. Alameda County Fairgrounds and San Francisco Premium Outlets are also within 6 miles (10 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour fitness center and conveniences like a 24-hour front desk and concierge services.

Free WiFi, LCD TVs

The 214 guestrooms have LCD TVs with cable channels and offer free WiFi and premium bedding. Other amenities include coffee/tea makers, free bottled water, and hair dryers. Housekeeping is available on request.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$75* Per night/room Mar 12 - Mar 13

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Courtyard View, Poolside

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Non Smoking, Courtyard View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking, Courtyard View

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Four Points by Sheraton Pleasanton ratings based on 11 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Four Points by Sheraton Pleasanton

Everyone (3) Couples (4) Family (1)
5 out of 5
Property was a little outdated, but it waa clean, the room was big, the service was great, the staff was very friendly and we had an awesome balcony where we could chill out! Great experience.

Posted by , from Pleasanton CA on Dec 9, 2020

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Comment from Hotel Management

Dec 9, 2020 by Leanne - Director of Sales

Angela, Thank you for choosing the Four Points by Sheraton Pleasanton! We appreciate you taking a moment to review your stay experience.

4 out of 5
Nice people and a clean place. The restaurant has limited items.

Posted by on Oct 22, 2020

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Comment from Hotel Management

Oct 26, 2020 by Front Office Manager

Thank you for reviewing our hotel.

4 out of 5

Posted by on Aug 14, 2020

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Comment from Hotel Management

Aug 17, 2020 by Four Points Pleasanton Team

Thank you for choosing the Four Points Pleasanton!

5 out of 5
Very spacious room, comfortable bed. Easy check in!

Posted by , from Orange County on Jul 26, 2020

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Comment from Hotel Management

Jul 27, 2020 by Leanne D - Director of Sales

Lance, we certainly appreciate you making our hotel your home away from home! Thank you for taking a moment to review your experience.

4 out of 5
Everything about the property was nice. But the customer service while checking in was horrible. Farhad is the person who checked us in and he was very rude. He was on the phone when we walked in and we stood there 2 minutes before he even greeted us. Then when he finally helped us check in, he was rushing.

Posted by on Jun 2, 2020

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Comment from Hotel Management

Jun 2, 2020 by Front Office Manager

Thank you for taking the time to review our hotel. It is unfortunate that you felt neglected at check in. The associate has been spoken to. Visit again soon.

5 out of 5
Very nice place, enjoyed our stay. The only problem was we wanted a coyple extra coffee packets and they brought us decaf. Other than that everything was perfect!

Posted by on Jan 13, 2020

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Comment from Hotel Management

Jan 15, 2020 by Front Office Manager

Thank you for your feedback!

2 out of 5
Staff point out that we booked through a third party and charge us for parking, also provided us with wrong buffet time and no hair dryer or shower cup was provided in the room.

Posted by on Jan 5, 2020

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Comment from Hotel Management

Jan 7, 2020 by Front Office Manager

Thank you for taking the time to review our hotel. It is unfortunate that you had a less than stellar stay. We wish you luck in your future lodging needs.

2 out of 5
Not the 4 star experience I had hope for there was a leak in the roof and the amenities Were bare necessities as S4 as the Room was concerned

Posted by on Dec 10, 2019

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Comment from Hotel Management

Dec 10, 2019 by Front Office Manager

Thank you for the review

2 out of 5
Didn't get 1 king bed, instead got 2 beds, and did not get first flooor Both were selected when making reservation.

Posted by on Oct 27, 2019

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Comment from Hotel Management

Oct 28, 2019 by Breanna

Thank you for choosing to stay at the Four Points by Sheraton Pleasanton and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Pleasanton.

4 out of 5
Pretty gardens , we would come back and recommend this place

Posted by on Sep 25, 2019

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About the Four Points by Sheraton Pleasanton

Location 5115 Hopyard Rd, Pleasanton, CA 94588

Renovations + Closures

The following facilities or services will be unavailable from March 1 2021 to June 1 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Four Points by Sheraton Pleasanton offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. Event space at this hotel measures 2330 square feet (210 square meters). A terrace, multilingual staff, and a garden are also featured at the business-friendly Four Points by Sheraton Pleasanton. This 3-star Pleasanton hotel is smoke free.

  • 214 guestrooms or units
  • 2 levels
  • 6 buildings
  • 2330 sq ft of conference space
  • 210 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Oakland Intl. Airport (OAK) (32 km / 19.9 mi)

Room Amenities

Four Points by Sheraton Pleasanton offers 214 accommodations with complimentary bottled water and coffee/tea makers. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (on request)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Faz - Overlooking the garden, this fine-dining restaurant specializes in Mediterranean cuisine and serves breakfast, brunch, lunch, and dinner. Happy hour is offered.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 18 and USD 25 per person (approximately)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 10 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Pleasanton
  • Four Points Sheraton Hotel Pleasanton
  • Four Points Sheraton Pleasanton
  • Pleasanton Four Points
  • Pleasanton Four Points Sheraton
  • Pleasanton Sheraton Four Points
  • Sheraton Four Points Pleasanton
  • Four Points Sheraton Pleasanton Hotel
  • Sheraton Pleasanton Four Points
  • 4 Points By Sheraton Pleasanton
  • Four Points By Sheraton Pleasanton Hotel Pleasanton
  • Four Points by Sheraton Pleasanton Hotel
  • Four Points by Sheraton Pleasanton Pleasanton
  • Four Points by Sheraton Pleasanton Hotel Pleasanton

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.