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"Mattresses need to be turned. They indent where everyone sits and makes your sleep uncomfortable. Hot tub and pool need to stay open little later. " More

By a verified traveler on Sun 26 Aug 2018

Hotel Description

3-star guestrooms with free WiFi

In Pleasanton

Within a 15-minute walk of the hotel, you'll find Tommy T's Comedy House and Hacienda Business Park. Dublin Civic Center and Hacienda Crossings Shopping Center are also within 2 miles (3 km).

Free area shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like a free area shuttle.

Free WiFi, LCD TVs

In addition to LCD TVs with cable channels, the 214 guestrooms offer free WiFi and premium bedding. Coffee/tea makers, free weekday newspapers, and free bottled water are also available.

Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$90* Per night/room Dec 6 - Dec 7

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Courtyard View, Poolside

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Courtyard View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Courtyard View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Four Points by Sheraton Pleasanton ratings based on 29 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Four Points by Sheraton Pleasanton

Everyone (3) Couples (1)
2 out of 5
Didn't get 1 king bed, instead got 2 beds, and did not get first flooor Both were selected when making reservation.

Posted by on Oct 27, 2019

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Comment from Hotel Management

Oct 28, 2019 by Breanna

Thank you for choosing to stay at the Four Points by Sheraton Pleasanton and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Pleasanton.

4 out of 5
Pretty gardens , we would come back and recommend this place

Posted by on Sep 25, 2019

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5 out of 5
Mattresses need to be turned. They indent where everyone sits and makes your sleep uncomfortable. Hot tub and pool need to stay open little later.

Posted by on Aug 26, 2018

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5 out of 5
Convenient to both 580 and 680 freeways. Several chain restaurants nearby. Free Internet access.

Posted by , from San Luis Obispo on Nov 23, 2015

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Comment from Hotel Management

Nov 27, 2015 by Avi

Dear Gary Thank you for your great review and we shall look forward to welcoming you back in the near future. Regards Avi Goundar Assistant General Manager

1 out of 5

Dishonest housekeeping service and bad management

Lobby and restaurant was nice.  The room looks and smells like a cheap 2 star hotel. I left my earrings on nightstand.  Called the hotel an hour after I checked out.  Spoke to housekeeping who took my phone number and said she will call me back.  I called back 2 more times, same thing.  So I called and asked to speak to a manager.  I was told he doesn't take calls and  was passed to his VM.  I left him a VM and guess what? No returned calls either.  Not one courtesy call back from any staff there.   No customer service. 

Posted by , from San Jose, CA on Jul 1, 2013

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2 out of 5

disappointing service

Pros: Quiet
i was put into a handicap room....didnt want a handicap room....asked for a different room....they said they were out of all king rooms, so they put me into a 2 queen room....obvious they were far from full

Posted by on May 2, 2012

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4 out of 5

Nice hotel but internet sucks

Pros: Quiet
Cons: bad internet, no breakfast
Nice hotel in a quiet location. Polite but not too friendly staff. Rooms are nice but seems like they were converted from a motel or older hotel. The internet sucks big time. Even while connected with 4 bars connectivity, there would be no internet access. If I absolutely need to use the internet, I would not come here again but if Internet is not a requirement, I would definitely consider this hotel. Nice selection of channels on the TV. The desk layout is also very good.

Posted by on Apr 17, 2012

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5 out of 5

Very budget friendly with quality service

Pros: Quiet
This hotel will always be on my top list when I am in Pleasanton/Dublin Area. HIghly recommended.

Posted by , from Los Angeles, CA, USA on Apr 11, 2012

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4 out of 5

Upscale motel

Pros: Close restaurants, Free Internet
Cons: no free breakfast
While they do not offer a free breakfast, they do have free Internet (although it was often very slow) and they do have computer available in the lobby for printing boarding passes. It is convenient to the freeway, restaurants, fast food outlets and shopping.

Posted by on Jan 25, 2012

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2 out of 5

Not what i expected...in a bad way :(

This hotel is in desperate need of renovation...or retirement. The only good thing that i can say about it is the fact that the rooms are big. It reminds me of Motel 6, only a bit better. My kids described the bathroom as 'looks like something out of a horror movie'. Do yourself a favor and stay away from this place.

Posted by , from Scottsdale, AZ, USA on Dec 29, 2011

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About the Four Points by Sheraton Pleasanton

Location 5115 Hopyard Rd, Pleasanton, CA 94588

Property Features

Four Points by Sheraton Pleasanton offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 2330 square feet (210 square meters). A terrace, multilingual staff, and a garden are also featured at the business-friendly Four Points by Sheraton Pleasanton. A free area shuttle within 5 mi is available. Parking is available for a fee. This 3-star Pleasanton hotel is smoke free.

  • 214 guestrooms or units
  • 2 levels
  • 6 buildings
  • 2330 sq ft of conference space
  • 210 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Oakland, CA (OAK-Oakland Intl.) (32 km / 19.9 mi)
  • Train station: Pleasanton Station (6.5 km / 4.1 mi)
  • Property shuttles: Free area shuttle within 5 mi
  • Parking: Self parking available for a surcharge

Room Amenities

Four Points by Sheraton Pleasanton offers 214 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. This Pleasanton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Faz - Overlooking the garden, this fine-dining restaurant specializes in Mediterranean cuisine and serves breakfast, brunch, lunch, and dinner. Happy hour is offered.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking.

An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per stay.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • UnionPay
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 18 and USD 25 per person (approximately)
  • Self parking fee: USD 10.00 per day
  • Late check-out fee: USD 50.00 (subject to availability)
  • Refrigerator fee: USD 10.00 per night
  • In-room microwave fee: USD 10.00 per night
  • Rollaway bed fee: USD 10 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Pleasanton
  • Four Points Sheraton Hotel Pleasanton
  • Four Points Sheraton Pleasanton
  • Pleasanton Four Points
  • Pleasanton Four Points Sheraton
  • Pleasanton Sheraton Four Points
  • Sheraton Four Points Pleasanton
  • Four Points Sheraton Pleasanton Hotel
  • Sheraton Pleasanton Four Points
  • 4 Points By Sheraton Pleasanton
  • Four Points By Sheraton Pleasanton Hotel Pleasanton
  • Four Points by Sheraton Pleasanton Hotel
  • Four Points by Sheraton Pleasanton Pleasanton
  • Four Points by Sheraton Pleasanton Hotel Pleasanton

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Pleasanton-Hotels-Four-Points-by-Sheraton-Pleasanton.h5511-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.