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Extended Stay America Pleasanton - Chabot Drive

2.5-star property
4555 Chabot Drive, Pleasanton, CA 1-855-201-7819

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3.1 out of 5
See all 16 Travelocity Reviews

"It’s okay it’s okay it’s okay it’s okay it’s okay it’s okay " More

By a verified traveler on Mon 27 May 2019

Points Of Interest

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Hotel Description

Enjoy the free WiFi at this Pleasanton hotel

In Pleasanton

You'll find Hacienda Business Park and Tommy T's Comedy House within a 15-minute walk of this Pleasanton hotel. Stoneridge Shopping Center and Hacienda Crossings Shopping Center are also within 2 miles (3 km).

Free perks

This hotel features a fitness center and a seasonal outdoor pool. There's no skimping on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. A picnic area and a safe deposit box are also provided.

Free WiFi, kitchens

The 112 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and hair dryers. Housekeeping is available on request.

Deluxe Studio, 1 Queen Bed with Sofa bed, Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$95* Per night/room Apr 3 - Apr 4

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed with Sofa bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Extended Stay America Pleasanton - Chabot Drive ratings based on 16 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Pleasanton - Chabot Drive

Everyone (5) Family (4)
1 out of 5
One of the worst places I've stayed in years. Had to take it due to lack of vacancies at Marriott or anywhere else in the area. The lobby and hallways smelled like cigarette smoke, my "non-smoking" room smelled bad and was dirty, the blanket actually had a cigarette burn. The internet kept failing during an online business meeting I had at 5:00AM. And the room still cost $175! Hopefully others learn from my experience

Posted by on Dec 16, 2019

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Comment from Hotel Management

Dec 17, 2019 by Hotel Management

Thank you for your review. We were disappointed to read our accommodations did not provide the value you were hoping for and apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping team for review and action. We will share your feedback regarding the internet connectivity with the appropriate team so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management

1 out of 5
We arrived and were told they only had smoking rooms available . We booked a non smoking room just an hour before arriving. It was late and we had to scramble to find another room, which was more expensive.

Posted by on Aug 7, 2019

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Comment from Hotel Management

Aug 8, 2019 by Hotel Management

We would not only want to apologize for the inconvenience you had due to the reservation issue. Your feedback is shared with our team to find out what went wrong and to take appropriate measures to avoid such issues going forward. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management

5 out of 5

Posted by on Jul 29, 2019

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4 out of 5
It’s okay it’s okay it’s okay it’s okay it’s okay it’s okay

Posted by on May 27, 2019

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Comment from Hotel Management

May 28, 2019 by Hotel Management

We are glad you enjoyed your time at Extended Stay America. Thank you for the nice rating, and we look forward to your next visit. Sincerely, Hotel Management

1 out of 5
It was a Horrible experience I will never stay there again good night crew which is so self indulged they really didn’t take time to listen never again!!

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 13, 2019 by Hotel Management

Thank you for staying at our hotel and sharing your concerns. We are sorry that our attention to your needs didn't meet your expectations. We take pride in not only meeting but exceeding our guests' expectations. Your experience is not typical of our service, and we are following up with our team members to ensure better responsiveness going forward. Thank you once more for being our guest, and we do hope to have another opportunity of welcoming you soon. Sincerely, Hotel Management

4 out of 5
It was a good place to stay and the rooms were well equipped.

Posted by on Mar 7, 2019

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Comment from Hotel Management

Mar 8, 2019 by Hotel Management

Thank you for your feedback of Extended Stay America. We are glad you liked your well-appointed room, and that you had a great stay with us. Thank you again for being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management

4 out of 5

Posted by on Feb 27, 2019

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Comment from Hotel Management

Apr 22, 2019 by Hotel Management

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management

3 out of 5
The room itself had cobwebs all over the windows, including the bathroom. The bathtub was missing the stopper and one of the kitchen cabinets was off the hinge. I had to vacuum my own room after a request was submitted and was never delivered. This actually happened twice. Staff members are friendly but over all the room was in poor condition.

Posted by , from NA on Feb 4, 2019

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Comment from Hotel Management

Feb 5, 2019 by Hotel Management

Thank you for posting a review of your stay. It is nice to read had an overall pleasant visit and liked the service provided by our staff. However, we apologize for the problems with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management

4 out of 5

Great place to stay! Close to food and shopping.

Everything was easy. From check in to check out. The only negative was that we had a non-smoking room, but when we got off the elevator, the whole floor smelled like smoke. Our room was great though.

Posted by , from Fresno Ca. on Mar 28, 2017

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Comment from Hotel Management

Mar 31, 2017 by General Manager

Candace, we appreciate you being our guest. We are pleased you had an overall nice stay. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, General Manager

1 out of 5

Disappointing experience never to be repeated

Good first impression as we pulled up to the property. All down hill after that. Our bed had no sheets, blankets or pillows so the wiener went to another room and pulled all the bedding from there. There were 4 of us so we needed to ask for another set of bedding. The toilet seat fell off and the air conditioner wouldn't stabilize (it kept randomly going up and down) huge pieces of plaster was peeling off. We had to evacuate the building because someone forgot to turn off the stove before leaving their room and the fire department had to come out again because someone got stuck in the elevator. The elevator was broken. The one and only shining star was a staff member by the name of Yesenga. She checked us in upon arrival. She was professional friendly with the most energetic and bubbly personality. It was obvious she is a people person and enthusiastic about her job. An absolute asset to her company. The rest of the employees from the manager to the maintenance workers were horrible. It was horrendous. A guest had a little trouble with checking in and the girl working made no eye contact, did not off any info or assistance and showed no interest to this person. It was terrible to see someone treated that way. I guess you get what you pay for but that level of unprofessionalism, indifference and disinterest is unacceptable.

Posted by , from Hawaii on Jul 30, 2016

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About the Extended Stay America Pleasanton - Chabot Drive

Location 4555 Chabot Drive, Pleasanton, CA 94588

Property Features

Extended Stay America Pleasanton - Chabot Drive offers its guests a fitness center and a seasonal outdoor pool. Public spaces have free WiFi. Free breakfast is available daily. Extended Stay America Pleasanton - Chabot Drive also features a picnic area, coffee/tea in a common area, and laundry facilities. Self parking is free. This Pleasanton hotel is smoke free.

  • 1 building
  • 112 guestrooms or units
  • 3 levels
  • Built in 1998
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Oakland, CA (OAK-Oakland Intl.) (32.9 km / 20.4 mi)
  • Train station: Pleasanton Station (5.5 km / 3.4 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Pleasanton - Chabot Drive offers 112 accommodations with coffee/tea makers and hair dryers. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Pleasanton hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.