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"Hotel was great especially the staff. Of course we always need extra towels and there was no problem with getting them quickly. Jimmie was awesome a ... " More

By a verified traveler on Tue 17 Jan 2017

Hotel Description

4-star spa hotel near Phoenix Convention Center

City center stay

Your stay at this Encanto hotel places you within 3 miles (5 km) of Heard Museum and Phoenix Art Museum. Barrow Neurological Institute and Saint Joseph's Hospital and Medical Center are also within 2 miles (3 km).

Dining, outdoor pool

This hotel features 3 bars/lounges, a poolside bar, and a restaurant. Enjoy the outdoor pool and perks like free WiFi. There's a 24-hour fitness center on site, and a 24-hour front desk and a coffee shop are also provided.

Free WiFi, comfy beds

Boasting comforts like memory foam beds and premium bedding, the 105 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include iPod docks, refrigerators, and down comforters.

King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$99* Per night/room Sep 30 - Oct 1

King Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Junior Suite w/roll in shower

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Junior Suite View Poolside

Bed Count 1 King Bed Maximum Occupancy 2 Max

2 Queen Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

2 Queen Junior Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Clarendon Hotel and Spa by GreenTree ratings based on 82 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Clarendon Hotel and Spa by GreenTree

Everyone (26) Couples (1) Family (1)
4 out of 5

Posted by on Sep 15, 2019

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5 out of 5
My room was comfortable, and the pool area was really fun! On Sunday afternoon, a live band played on the pool deck. Though I visited Phoenix on business, staying at the Clarendon made the trip almost feel like a vacation. Nice guests, great staff, and delicious munchies.

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 6, 2019 by Rai

Thank you for the awesome review, Trish! We are so glad to hear you enjoyed your time with us. Please come back and visit us again soon!

1 out of 5

Posted by on Aug 2, 2019

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Comment from Hotel Management

Aug 2, 2019 by Front Desk

Thank you for your feedback! Can I get some details on your stay? What can we improve on in the future?

4 out of 5
Decor was fun. Pool fantastic! Like the menu choices and the comp water in the room!

Posted by on Jul 24, 2019

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Comment from Hotel Management

Jul 29, 2019 by Rai

Thank you for your review, we are glad to hear you enjoyed your stay!

1 out of 5
The mold in our room was not only disgusting, but unhealthy.

Posted by on May 16, 2019

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Comment from Hotel Management

May 22, 2019 by Rai

Thank you for your feedback, this is completely unacceptable and we will be looking into this immediately.

5 out of 5
They were training the girl who checked me in she was slow as a hippo

Posted by , from Bellflower,Ca on Apr 22, 2019

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Comment from Hotel Management

May 4, 2019 by Rai

Thank you for your feedback! We are currently training a front desk agent, thank you for your patience,

3 out of 5
I liked the pool and hot tub. I did not like how there was dust all over the lamps or ihome when after the cleaning service. The towels smelled moist. The staff did not always greet when leaving or entering the hotel. Felt cold and distant. Bar on the rooftop is not open during the week be prepared for that.

Posted by on Mar 8, 2019

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4 out of 5
Everything was very nice in the room. However, and this is strictly personal....the big fluffy pillows were very uncomfortable if your a stomach sleeper. But great for leaning on to watch tv.

Posted by on Dec 28, 2018

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3 out of 5

Boutique motel - Stayed twice, not going back

They're trying to be a really hip boutique hotel. Unfortunately the quality of the rooms and experience falls short, feels stingy, and made us regret our decision to book here. The rooms smell musty and smokey and are more akin to a motel room, the tub dripped all night, and the staff failed to find a working iron for us when we needed to to get to a wedding. The "resort" fee doesn't cover the $10 to park your own car in their ample surface lot, it does offer one free drink per room during a limited window pool use and "snacks" that you can awkwardly ask for (they used to provide a menu). I'm sure some folks will think it's great anyway but we won't be back.

Posted by , from Arizona on Jul 23, 2017

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5 out of 5

GREAT HOTEL

Pros: pool, spa and free snacks and especially Jimmie at the front desk
Cons: Larger bathroom
Location: Museums, aquarium, shopping
Hotel was great especially the staff. Of course we always need extra towels and there was no problem with getting them quickly. Jimmie was awesome at the front desk. They gave free snacks and he made up goodie bags for the girls before each day of our cheer competition and even on the day we checked out, I had contacted the hotel before going and Jimmie gave us great ideas as to what to do and see in the area. Pool and spa was terrific and they provided large towels for them. Beds comfortable.

Posted by , from california on Jan 17, 2017

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About the The Clarendon Hotel and Spa by GreenTree

Location 401 W Clarendon Avenue, Phoenix, AZ 85013

Property Features

The Clarendon Hotel and Spa by GreenTree offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A rooftop terrace, spa services, and tour/ticket assistance are also featured at The Clarendon Hotel and Spa by GreenTree. For a fee, parking is available. This 4-star Phoenix hotel is smoke free.

  • 105 guestrooms or units
  • 4 levels
  • 3 bars or lounges
  • Built in 1972
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (17.2 km / 10.7 mi)
  • Metro station: Indian School - Central Station (0.8 km / 0.5 mi)
  • Parking: Self parking, extended parking, and RV/bus/truck parking available for a surcharge

Room Amenities

The Clarendon Hotel and Spa by GreenTree offers 105 air-conditioned accommodations with iPod docking stations and safes. Memory foam beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Memory foam beds
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.

Café Tranquilo - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

El Techo - This rooftop bar specializes in Mexican cuisine. Happy hour is offered. Open daily.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Number of treatment rooms 2
  • Reflexology
  • Couples treatment rooms
  • Body treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:30 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 19

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • Pets: USD 25 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Prepaid credit cards are not accepted for any bookings or onsite payments. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Prepaid credit cards are not accepted for any bookings or onsite payments.

  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay
  • Resort fee: USD 22.51 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa tub access
  • Fitness center access
  • Nearby fitness center access
  • Internet access
  • Newspaper
  • Phone calls
  • Faxes
  • In-room safe
  • In-room coffee
  • Housekeeping

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 15 per person (approximately)
  • Self parking fee: USD 10.00 per day
  • Pet fee: USD 25 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clarendon Hotel
  • Clarendon Hotel Phoenix
  • Clarendon Phoenix
  • Hotel Clarendon
  • The Clarendon Spa By Greentree
  • The Clarendon Hotel and Spa by GreenTree Hotel
  • The Clarendon Hotel and Spa by GreenTree Phoenix
  • The Clarendon Hotel and Spa by GreenTree Hotel Phoenix

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.