4.6 out of 5

"The staff was extremely pleasant and accommodating - the resort is beautiful! It is located close to attractions and shopping. I would definitely go ... " More

By a verified traveler on Sun 28 May 2017

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Hotel Description

A luxury stay in Phoenix awaits you at Royal Palms Resort and Spa in the Unbound Collection by Hyatt, a recipient of the prestigious Conde Nast Gold List award in 2013. You'll be 3.7 km (2.3 mi) from Scottsdale Fashion Square and 4.3 km (2.7 mi) from Scottsdale Waterfront. Highlights at this family-friendly resort include a full-service spa, a restaurant, and an outdoor swimming pool.

All 119 rooms feature free WiFi, iPod docks, and satellite TV. Minibars provide refreshments, and 24-hour room service makes dining in an option. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like bathrobes and designer toiletries. Additionally, coffee/tea makers, first-run movies, and in-room childcare are available.

A relaxing visit to Alvadora Spa can include deep-tissue massages and hot stone massages along with detox wraps, body wraps, and hydrotherapy. The resort's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the health club, spa tub, sauna, and pool cabanas. 20000 square feet (1858 square meters) of event facilities include 8 meeting rooms and a conference center, and other business amenities include a 24-hour business center and limo/town car service. Added amenities include free WiFi in public areas and coffee/tea in a common area. Each morning cooked-to-order breakfast is available. There's also the convenience of valet parking.

Attractions within a 15-minute drive of this 5-star Camelback East resort include Camelback Mountain and Phoenix Zoo.

Room, 1 King Bed (Estate)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$229 per night

Room (Designer Casita)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Estate)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite (Montavista)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 2 Double Beds (Estate)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Montavista)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Royal Palms Resort and Spa in the Unbound Collection by Hyatt ratings based on 13 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0
3 out of 5

Disappointed when I arrived. Not 5 Star hotel

The hotel needs to be updated. No rooms with a bath tub for a relaxing bath. The pool was very small and not kept clean. The food was great at the hotel. The beds were comfortable and the rooms were quite. The people were nice and helpful. Hotel needs to be updated.

Posted by , from Texas on Jul 7, 2017

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5 out of 5

Peace and tranquility

The staff was extremely pleasant and accommodating - the resort is beautiful! It is located close to attractions and shopping. I would definitely go back.

Posted by on May 28, 2017

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5 out of 5
We had a birthday staycation and left the kids behind. Great place to get away and leave it all behind! We loved the ambience and grounds plus very friendly and excellent staff. It really is the best of old-world Scottsdale and Arizona. Thank you for a wonderful weekend!

Posted by on Aug 22, 2016

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4 out of 5

Very nice, older established hotel.

Pros: Did not try the restaurants but every thing else about the hotel was really great.
Cons: It is difficult to improve on perfection.
Location: Did not avail myself of nearby things to do except the Heard Museum, which was excellent.
The place is very nice, was not expecting what I received in service and accommodations. Staff was efficient and very friendly. Room was spacious and amenities were very nice. Resort fee is a little high but if you use all of the facilities and you have a computer and need Internet access, then it is worth it. Spa was excellent and would go back just for the spa experience.

Posted by , from Long Beach, CA on Jul 1, 2015

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5 out of 5

This hotel has the charm and service I'd hope for in an AZ hotel.

Pros: Close restaurants, Free Internet, Quiet
The hotel staff is wonderful and strived to meet my every need. There are so many small, charming niches in which to sit and enjoy the atmosphere of Old Arizona. Because I wanted to enjoy peace and quiet at the swimming pool, I went during the week and not on the weekend. Also, I enjoyed getting up earlier before others were out. I didn't have time to enjoy the spa, but there is a steam bath and outdoor hot tub which I'll take advantage of during cooler months.

Posted by , from Sedona, AZ on Aug 26, 2012

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5 out of 5

Very Nice Stay

It was a wonderful time. It is tranquility in the heart of the City, One might think he is out of the town. Wonderful food

Posted by on Apr 12, 2011

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4 out of 5

Overall, a very nice place.

Pros: Close restaurants, Quiet
The room was cute and comfortable. The bathroom was spacious. The room was a nice size.

Posted by , from el dorado hills on Feb 7, 2011

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5 out of 5

Treated very well

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
The Royal Palms has exquisite service and accomodations. We had a wonderful time and will be staying there in a couple of weeks!

Posted by on Feb 3, 2011

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5 out of 5

Awesome Hotel and Staff

If you have a chance to experience this resort, it's wonderful! It was a summer home (hard to imagine) and has over 100 rooms so it's a boutique-style with lavish pampering. Everyone is so gracious and it's a wonderful value. Our room was upgraded because they thought we'd like a terrace and view, although they asked if we preferred the upgrade. The room was wonderful and the grounds are stunning with a great mountain view. It was one of the most comfortable beds and pillows...ever....unreal!!! Ask the valet attendents for suggestions on local eating places instead of the concierge...they had the better suggestions!

Posted by on Sep 8, 2009

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4 out of 5

Royal Palms

The Royal Palms is a very nice hotel. The resort is small, which lends itself to intimacy. The staff was nothing but attentive. The pool was a little too small we felt, and the work out facility is really inadequate. Three treadmills, only two worked.

Posted by on Jul 13, 2009

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About the Royal Palms Resort and Spa in the Unbound Collection by Hyatt

Location 5200 E Camelback Road, Phoenix, AZ 85018

Property Features

Royal Palms Resort and Spa in the Unbound Collection by Hyatt offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center, limo/town car service, and meeting rooms are available. Event space at this resort measures 20000 square feet (1858 square meters) and includes a conference center. A spa tub, a sauna, and spa services are also featured at the luxury Royal Palms Resort and Spa in the Unbound Collection by Hyatt. For a fee, parking is available.

  • 119 guestrooms or units
  • 2 levels
  • 10 conference rooms
  • 20000 sq ft of conference space
  • 1858 sq m of conference space
  • Built in 1929
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Free WiFi
  • In-room childcare (surcharge)
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (12.9 km / 8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Royal Palms Resort and Spa in the Unbound Collection by Hyatt offers 119 air-conditioned accommodations with iPod docking stations and minibars. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. Televisions come with premium satellite channels, first-run movies, and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This Phoenix resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Refrigerators, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Satellite channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Royal Palms Resort and Spa in the Unbound Collection by Hyatt has a restaurant on site.

Late night fare is available from 24-hour room service.

Nearby Activities

The resort includes an outdoor pool, a sauna, and a steam room. Pool cabanas can be used for a fee. Children must be accompanied by an adult in all recreation facilities.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Fitness classes on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Yoga classes/instruction on site

Spa Services

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 150.00 per accommodation, per stay (maximum USD 150.00 per stay), plus a deposit of USD 300 per stay
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Service animals exempt from fees/restrictions

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 34.90 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa access
  • Fitness center access
  • Bicycle storage
  • Business center/computer access
  • Internet access
  • Phone calls
  • Faxes
  • In-room safe
  • In-room coffee
  • Concierge/valet service
  • Lending library access
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 25 and USD 50 per person (approximately)
  • Valet parking fee: USD 25 per night (in/out privileges)
  • Pet deposit: USD 300 per stay
  • Pet fee: USD 150.00 per accommodation, per stay (maximum USD 150.00 per stay)
  • Refrigerator fee: USD 25.00 per stay
  • Rollaway bed fee: USD 25.0 per stay
  • A fee will be charged for use of certain facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Palms Destination Hotels Resorts
  • Royal Palms Destination Hotels Resorts Phoenix
  • Royal Palms Resort Destination Hotels & Resorts
  • Royal Palms Resort Destination Hotels & Resorts Phoenix
  • Royal Palms Resort Destination Hotels Resorts Phoenix
  • Royal Palms Resort Destination Hotels Resorts

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

  • Royal Palms Resort and Spa in the Unbound Collection by Hyatt is listed in the 2013 Condé Nast Traveler Gold List of the world's best places to stay and the 2012 Travel + Leisure 500.
  • The property is a member of Historic Hotels of America.