4.0 out of 5

"In and out, 1 night. Close to airport. great place to stay. " More

By a verified traveler on Tue 09 May 2017

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Hotel Description

At Crowne Plaza Phoenix - Phx Airport you'll be 4.1 km (2.5 mi) from Phoenix Zoo and 2.8 km (1.7 mi) from Celebrity Theater. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free valet parking.

Free WiFi, cable TV, and coffee/tea makers are featured in all 290 rooms. In-room dining is easy with amenities like refrigerators and room service. Additionally, free newspapers, free local calls, and hair dryers are available.

The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the 24-hour fitness center and spa tub. 10000 square feet (929 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. There's also extended parking, along with the convenience of a free airport shuttle.

Attractions within a 15-minute drive of this 4-star Phoenix hotel include Phoenix Convention Center and Grady Gammage Memorial Auditorium.

Room, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Bathtub (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Crowne Plaza Phoenix - Phx Airport ratings based on 28 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

quick trip

Cons: shower curtains are too small for the tub
In and out, 1 night. Close to airport. great place to stay.

Posted by on May 9, 2017

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Comment from Hotel Management

Jul 7, 2017 by Ted T

Thanks for the 5 star review of the Crowne Plaza Phoenix Airport. I am pleased to hear you found the hotel a great place to stay. See you again soon! Ted

5 out of 5

Two night stay for business

Pros: Everything. Desk clerk informed that I was booked into a "quiet" room, which made me wonder if the had a Rowdy Room. :)
Cons: Nothing
Location: Hotel near the airport. Shuttle service available. I drove, didn't fly, for a business meeting at another hotel in the vicinity.
Great hotel! Booked through Travelocity. Easy check in. No complaints about anything other than self parking...there is very little. Valet parking is complimentary but a tip to the valet would probably be expected. Room was spotless, Bed very comfortable and pillows were OK. I prefer down pillows but I haven't seen a hotel yet that furnishes their rooms with them...too susceptible to allergens. Price was pretty good in relation to all the other hotels in the area that had lesser reviews. Ate dinner at the hotel restaurant. Food was good but a little pricey but I didn't feel like driving around Phoenix looking for something else. Nice little bar. Starbucks coffees available. Nice pool. Small but nice fitness room. The usual amenities that you would expect to find in upscale hotels.

Posted by on Aug 7, 2016

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Comment from Hotel Management

by Savannah S

Thank you so much for taking the time to write a great review for our hotel! We are delighted to hear that you enjoyed your stay and were able to enjoy many of our amenities. We hope to see you back again!

5 out of 5

Wonderful Experience

After a two day traveling nightmare with American Airlines, my husband, 9 month old and I were stuck in Phoenix for the night at our own expense. This hotel was a godsend. We were greeted by friendly and helpful staff; the room was comfortable and spotless; they offered complimentary valet parking of our rental car, complimentary crib & bedding for the baby, complimentary toothbrushes, razors, etc. (ours were in our bags on a flight we couldn't board), and complimentary wi-fi that was as fast as what we have at home. We ordered room service the night we arrived, and the food was superb. Our booking through Travelocity included complimentary breakfast buffet at their on-site restaurant, which was a truly restaurant-quality meal: bacon & sausage, real eggs, pancakes, oatmeal, muffins, home fries, yogurt, fresh melon, and an assortment of cold cereals. We did have a slight mix up about checkout times. Housekeeping came by about 11:30 to clean and politely informed us that checkout was at 11:00 (Travelocity confirmation said noon). She didn't rush us though, and when we mentioned it at the front desk on our way out, the gentleman was more concerned that we hadn't felt rushed than whether or not we'd checked out on time. I cannot praise the service and staff of this hotel highly enough! If we ever find ourselves in Phoenix again, we will definitely stay here!

Posted by on Jul 10, 2016

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Comment from Hotel Management

Jul 14, 2016 by Savannah S

Thank you so much for taking the time to share your wonderful experience with us and other travelers. We are happy that we could accommodate you in an unplanned situation. We will be sure to share your positive comments with our team and hope to see you back again when you have planned to stay in Phoenix.

4 out of 5

Nice hotel, poor customer service

We booked a room through Travelocity, but paid at time of check in. We flew home a day early, and canceled the last day of our trip(at 9am day of), but they would not refund us for that night's stay. We will not return.

Posted by on Apr 14, 2016

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Comment from Hotel Management

Apr 19, 2016 by Ted T

Thanks for your feedback and comments about our nice hotel. I am sorry that your booking rate was prepaid and we were unable to accommodate the refund with your travel partner. There are many flexible rates available for future visits. We hope you will visit us again in the future. Sincerely, Ted Trembath - General Manager

5 out of 5

All Good!

We went to Phoenix to see a Diamondbacks game. We were so surprised to learn that the light rail is across from the hotel. It leads directly to the stadium and the airport! He staff www friendly and helpful. The room was clean and a had a little relaxation package for stress and aching feet next to the bed. We are planning on staying here again on our next trip to Phoenix.

Posted by , from Las Vegas on Apr 12, 2016

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Comment from Hotel Management

Apr 16, 2016 by Ted T

Thank you so much for your 5 Star review of the Crowne Plaza Phoenix Airport. I appreciate your comments regarding the convenient light rail that can take you right to the ballpark or the other direction into Tempe. We look forward to your return. Sincerely, Ted Trembath - General Manager

4 out of 5

Crowne Plaza stay

Cons: Short on parking. Did use Valet parking when needed.
Courteous staff. Nice clean room. Location was great for our travel plans. Would come back and stay again. Thanks Brian

Posted by on Dec 21, 2015

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4 out of 5

Airport Phoenix Crowne Plaza

Pros: Very modern
Cons: For the location of the hotel, it's overpriced. The bed cover was too heavy, like a rug. Not comfortable.
Location: It's about 1.5 miles from the Phoenix International airport in an industrial area. No restaurants nearby, and nothing to see in walking distance.
The room was quiet & comfortable. We ate in the bar near the elevator; ordered pizza which was served on a metal stand. While we were eating the pizza slid onto the floor due to the stand's poor design. They replaced the pizza for free.

Posted by , from Orlando on Nov 21, 2015

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5 out of 5

cloae to the airport

Free fast shuttle service to the airport. Great bar..good drinks! Breakfast and coffee by the pool were a perfect end to my trip.. Will absolutely use this hotel again!

Posted by , from NW Iowa on Oct 14, 2015

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5 out of 5

Nice if you want to be downtown

In the very heart of downtown. Restaurants, baseball and basketball a sort walk. Not necessarily for you if you need to go in a car to other parts of town. Parking is a city lot a crossed the street wit ha fee.

Posted by , from Flagstaff on Mar 24, 2015

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5 out of 5

Clean, and comfortable!

It was a quick over night stay at the hotel, but it was comfortable, and the people were very pleasant. Very nice hotel restaurant, and bar, to end my evening on a good note. I would definitely stay here again if in the area.

Posted by , from Wisconsin on Oct 24, 2013

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About the Crowne Plaza Phoenix - Phx Airport

Location 4300 E Washington St, Phoenix, AZ 85034

Property Features

Crowne Plaza Phoenix - Phx Airport offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 10000 square feet (929 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Phoenix - Phx Airport. A roundtrip airport shuttle is free (available 24 hours). Free self parking and valet parking are available. This 4-star Phoenix hotel is smoke free.

  • 1 building
  • 290 guestrooms or units
  • 10 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Long-term parking (surcharge) , Free self parking , Free valet parking , RV, bus, truck parking (surcharge)


  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (4 km / 2.5 mi)
  • Metro station: 44th Street - Washington Station (0.1 km / 0.1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free valet parking and self parking; extended parking and RV/bus/truck parking available for a surcharge

Room Amenities

Crowne Plaza Phoenix - Phx Airport offers 290 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Premium cable television is provided. Bathrooms include complimentary toiletries and hair dryers. This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Crowne Plaza Phoenix - Phx Airport has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Minimum check-in age is 21

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cribs (infant beds)!


  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 50 per night
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 50 lb)


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Service animals exempt from fees/restrictions
  • Parking height restrictions apply
  • 24-hour check-in


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 20 per person (approximately)
  • Pet deposit: USD 50 per night
  • Pet fee: USD 50 per accommodation, per stay
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Phoenix Phx Airport
  • Crowne Plaza Phoenix Phx Airport
  • Crowne Plaza Phoenix Airport Hotel Phoenix
  • Phoenix Crowne Plaza
  • Crowne Plaza Phoenix Phx Airport Hotel

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.