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4.3 out of 5

"Nice breakfast Staff was friendly AC struggled to keep the room cold as it is very hot outside Bed and bedding not the best quality " More

By a verified traveler on Sat 22 Jul 2023

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Hotel Description

3.5-star hotel near Surprise Stadium

Heart of Surprise

You'll be within 3 miles (5 km) of Surprise Stadium and 9 miles (15 km) of Arrowhead Towne Center. Peoria Sports Complex is within 9 miles (15 km) and Desert Diamond Casino - West Valley is within 12 miles (20 km).

Free perks

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Standard Room, 1 King Bed with Sofa bed, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$125* Per night/room Apr 3 - Apr 4

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Queen Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, Multiple Beds, Refrigerator & Microwave

Bed Count 2 King Beds Maximum Occupancy 4 Max

Suite, Multiple Beds, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 6 Max

Best Western Plus Surprise-Phoenix NW ratings based on 26 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Surprise-Phoenix NW

Everyone (16) Couples (2) Family (5)
5 out of 5

Posted by , from Tesuque on Jan 14, 2024

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Comment from Hotel Management

Jan 14, 2024 by Lee

Thank you for taking the time to leave us a review we greatly appreciate it. We are so happy that you enjoyed your stay with us! We hope to welcome you back soon!

5 out of 5

Posted by , from Fairlawn on Jan 7, 2024

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Comment from Hotel Management

Jan 8, 2024 by Lee

Thank you so much for taking your time to write us a review! Thank you for staying with us and are so happy you enjoyed your stay with us! We hope to welcome you back soon!!

5 out of 5
Nice breakfast Staff was friendly AC struggled to keep the room cold as it is very hot outside Bed and bedding not the best quality

Posted by , from Oviedo on Jul 22, 2023

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Comment from Hotel Management

Jul 22, 2023 by Robert Dygert

We're sorry to hear that your recent stay with us didn't meet your expectations. We take all feedback seriously, and we're disappointed that we fell short in providing you with the experience that we strive to offer our guests. We would like to assure you that we take your feedback to heart, and we will improve based on your comments. We hope that you will give us the opportunity to make it right and that you will consider staying with us again in the future.Sincere Regards,

5 out of 5

Posted by on May 28, 2023

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Comment from Hotel Management

May 31, 2023 by Response team

Thank you so much for your kind words! Our staff strives to ensure a comfortable and convenient stay for our guests, and I look forward to sharing your feedback with them. It is my hope that we will have the opportunity to welcome you back to our Best Western Plus soon.Happy Travels!

5 out of 5

Posted by on Jan 16, 2023

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4 out of 5

Posted by on Sep 25, 2022

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4 out of 5

Posted by on Jun 16, 2022

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5 out of 5

Posted by on Apr 21, 2022

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3 out of 5
The room was the worst part of the facility. Billed as a “suite”, there were a total of two chairs in the two rooms. No table, no pictures in the wall, a shower/tub needing updating. It was severely overpriced for what we got. Staff, however, were friendly, very helpful, and ready to assist.

Posted by on Feb 22, 2022

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Comment from Hotel Management

Apr 11, 2022 by Bre

Thank you for completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5 out of 5

Posted by on Feb 21, 2022

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About the Best Western Plus Surprise-Phoenix NW

Location 13337 W Grand Avenue, Surprise, AZ 85374

Property Features

Best Western Plus Surprise-Phoenix NW offers its guests an outdoor pool, a spa tub, and a fitness center. WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily. An area shuttle within 35 mi is available for a fee. The business-friendly Best Western Plus Surprise-Phoenix NW also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. This 3.5-star Surprise hotel is smoke free.

  • 86 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Property shuttles: Area shuttle within 35 mi available for a surcharge
  • Parking: Free self parking

Room Amenities

Best Western Plus Surprise-Phoenix NW offers 86 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include showers. This Surprise hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Bathrooms are partially open
  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Surprise
  • Comfort Surprise
  • Comfort Inn & Suites Surprise Hotel Surprise
  • Comfort Inn And Suites Surprise
  • Comfort Inn Surprise Peoria
  • Comfort Surprise Peoria
  • Best Plus Surprise Phoenix Nw
  • Comfort Inn Suites Surprise Phoenix NW
  • Best Western Plus Surprise-Phoenix NW Hotel
  • Best Western Plus Surprise-Phoenix NW Surprise
  • Best Western Plus Surprise-Phoenix NW Hotel Surprise

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.