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Best Western Plus Surprise-Phoenix NW

3.5 star property
3.5-star eco-certified hotel near Surprise Stadium

Choose dates to view prices

Photo gallery for Best Western Plus Surprise-Phoenix NW

Outdoor pool
Lobby
Exterior
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace
Premium bedding, pillowtop beds, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
13337 W Grand Avenue, Surprise, AZ, 85374
  • Surprise Stadium
    ‪4 min drive‬
  • Peoria Sports Complex
    ‪12 min drive‬
  • Luke Air Force Base
    ‪14 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪44 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Surprise

Heart of Surprise.You'll be within 3 miles (5 km) of Surprise Stadium and 9 miles (15 km) of Arrowhead Towne Center. Peoria Sports Complex is within 9 miles (15 km) and Desert Diamond Casino - West Valley is within 12 miles (20 km).

What's nearby

  • Surprise Stadium - 4 min drive - 2.6 miles
  • Peoria Sports Complex - 12 min drive - 7.8 miles
  • Luke Air Force Base - 14 min drive - 9.3 miles
  • Westgate Entertainment District - 17 min drive - 11.9 miles
  • State Farm Stadium - 17 min drive - 12.4 miles

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 39 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪Chick-fil-A - ‬8 min walk
  • ‪Chili's Grill & Bar - ‬11 min walk
  • ‪Olive Garden - ‬6 min walk
  • ‪Chipotle Mexican Grill - ‬16 min walk

About this property

Best Western Plus Surprise-Phoenix NW

3.5-star eco-certified hotel near Surprise Stadium
Best Western Plus Surprise-Phoenix NW offers its guests an outdoor pool, a hot tub, and a fitness center. WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily. An area shuttle within 35 mi is available for a fee. The eco-certified Best Western Plus Surprise-Phoenix NW also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

This 3.5-star Surprise hotel is smoke free.

  • 86 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • 1 conference room
Best Western Plus Surprise-Phoenix NW offers 86 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include showers.

This Surprise hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge) up to 35 mi
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise

Frequently asked questions

How close is Best Western Plus Surprise-Phoenix NW to the airport?

Best Western Plus Surprise-Phoenix NW is 21.3 mi (29-min drive) away from the Phoenix Deer Valley Airport (DVT) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Plus Surprise-Phoenix NW?

As of Jun 14, 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Surprise-Phoenix NW on Jul 9, 2025 start from $93.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Plus Surprise-Phoenix NW have an airport shuttle?

Airport shuttle services are not available at Best Western Plus Surprise-Phoenix NW.

Does Best Western Plus Surprise-Phoenix NW offer free breakfast?

Best Western Plus Surprise-Phoenix NW offers free buffet breakfast every day from 6:30 AM to 9:30 AM.

Is there a casino at Best Western Plus Surprise-Phoenix NW?

No, there is no casino at this hotel, but Desert Diamond Casino - West Valley (14-min drive) is nearby.

What time is check-in at Best Western Plus Surprise-Phoenix NW?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

Is there free parking at Best Western Plus Surprise-Phoenix NW?

This hotel offers free self parking.

Does Best Western Plus Surprise-Phoenix NW have a pool?

Best Western Plus Surprise-Phoenix NW features an outdoor pool.

Does Best Western Plus Surprise-Phoenix NW have a spa?

There are no spa services available at this hotel.

How close is Best Western Plus Surprise-Phoenix NW to downtown Surprise?

Best Western Plus Surprise-Phoenix NW is 1.3 mi away from Surprise.

Best Western Plus Surprise-Phoenix NW Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 509 out of 1003 reviews
Rating 8 - Good. 299 out of 1003 reviews
Rating 6 - Okay. 105 out of 1003 reviews
Rating 4 - Poor. 49 out of 1003 reviews
Rating 2 - Terrible. 41 out of 1003 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Marie

Traveled with family

Family visit

Going to visit elderly parent
Stayed 3 nights in Feb 2025

10/10 Excellent

angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the property was great for food options and ease of getting to and from the locations we were visiting. The staff was always friendly and accommodating to most requests.
Stayed 3 nights in Mar 2025

8/10 Good

Curtis Dean, Ft. Collins

Stayed 3 nights in Mar 2025

4/10 Poor

Laurence

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed. Room carpet was visibly dirty and not vacuumed when we arrived. They want us to another room which was in similar condition. We stayed 3 nights and never had our room serviced despite specifically asking for service. Will not stay again or recommend to anyone else.
Stayed 3 nights in Mar 2025

8/10 Good

Janice, Smithville

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I have only been here a few hours, so cannot give a full review yet. However, we were here possibly 3 years ago before they had a fire. The room we had on the first floor was much nicer than the same type of room we have on the 2nd floor. For the price we are disappointed,
Stayed 1 night in Mar 2025

4/10 Poor

Kara

Traveled with family
Disliked: Cleanliness
Needs a deep clean. Garbages need to be more available on every floor.
Stayed 5 nights in Feb 2025

8/10 Good

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is adjacent to a frequently used railroad track and was awaken twice during the night by train whistles
Stayed 1 night in Mar 2025

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Susan

Disliked: Staff & service

7 day stay

The hotel was very busy over weekend. Had to wait for our room to be cleaned before we could check in. They didn’t have time to service our room. We had to remove our trash and dirty towels and request clean towels from front desk 3 days in a row until crowd left. Room next to us was noisy. They kept telling us they were short handed for room service employees. The last 3 days was better service. Staff was polite, just not enough on duty.
Stayed 7 nights in Feb 2025

8/10 Good

ELIZABETH

Stayed 3 nights in Feb 2025

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great accommodation

Great hotel and great location. Clean and comfortable.
Stayed 1 night in Feb 2025

10/10 Excellent

LUIS

Stayed 2 nights in Feb 2025

6/10 Okay

Edward, Canyon Country

Business traveler
Liked: Cleanliness, staff & service
It’s what you’d expect. I was traveling for business, no frills and quite pricey but was pretty quiet and beds are good.
Stayed 1 night in Feb 2025

6/10 Okay

miriam

Liked: Staff & service
Stayed 1 night in Feb 2025

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel is situated next to a Lowe’s. Train runs through regularly and toots its horn. They were refinishing the concrete entrances so we had to walk around the building to get in. Breakfast was plentiful. Staff was friendly.
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not have any complaints what so ever. Easy navigation, close to restaurants, close to venue I needed to be at. Hotel room was nice, beds were nice, shower pressure was nice and ac was nice.
Stayed 4 nights in Feb 2025

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated the friendly staff, clean environment and quiet location
Stayed 2 nights in Feb 2025

8/10 Good

Isphara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Nice free Nescafé machine
Stayed 2 nights in Feb 2025

8/10 Good

Barbara

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very good, inside of bathroom door had a streak of lotion on it that I cleaned up. Carpet near one of beds had N obvious white spot of a gooey something that had apparently been vacuumed but was not removed.
Stayed 1 night in Feb 2025

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast
Stayed 1 night in Feb 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Hemyar

Stayed 3 nights in Feb 2025