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4.3 out of 5

"Bed was ok, it was on the hard side. Hotel was by the rail road tracks and train would blow the horn early in the morning (3am) and through out the da ... " More

By a verified traveler on Sat 23 Oct 2021

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Hotel Description

3.5-star hotel near Surprise Stadium

Heart of Surprise

At this Surprise hotel, you'll be within 3 miles (5 km) of Surprise Stadium and 12 miles (20 km) of Desert Diamond Casino - West Valley. Peoria Sports Complex and Arrowhead Towne Center are within 12 miles (20 km).

Free perks

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Free WiFi, comfy beds

The 86 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. Other amenities include free WiFi, coffee/tea makers, and flat-screen TVs with cable channels.

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$90* Per night/room Nov 14 - Nov 15

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Queen Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 King Beds Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 6 Max

Best Western Plus Surprise-Phoenix NW ratings based on 19 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Surprise-Phoenix NW

Everyone (9) Couples (2) Family (2)
3 out of 5
Bed was ok, it was on the hard side. Hotel was by the rail road tracks and train would blow the horn early in the morning (3am) and through out the day. Shower was great, and breakfast was great.

Posted by on Oct 23, 2021

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4 out of 5
We were there (4 people) for 3 nights. Asked for towels and toilet paper 2nd night. Asked for cleaning service 3rd morning at 8:00 AM at the front desk. Stayed gone until 3:00 PM. Room not cleaned. Asked housekeeping and left room until again until 6:00 PM. Room still not cleaned. Manager gone from property until 11:00 PM so unable to express disappointment. By the way, wait until after 8:30 AM to eat breakfast. Every morning selection was better later in the morning that eating early.

Posted by on Oct 13, 2021

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4 out of 5
It was a very pleasant stay. The bathroom door accidentally locked me out twice during my 4-day stay. I used a couple of towels to make sure it wouldn't accidentally close and lock me out again. The staff was quick about getting it unlocked and I appreciated that.

Posted by on Jul 20, 2021

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Comment from Hotel Management

Jul 22, 2021 by Rachel

We appreciate your feedback. I was happy to hear your issue was taken care of so quickly. Thank you for staying with us!

4 out of 5
Complimentary breakfast was very good. Very quiet. Beds were comfy.

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 17, 2021 by Rachel

Thank you for staying with us and letting us know about your stay. We hope to see you again soon during your travels.

4 out of 5
The location is amazing. It’s near many restaurants and shopping. You could walk or drive. The staff was very polite and accommodating.

Posted by on May 27, 2021

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Comment from Hotel Management

May 27, 2021 by Rachel

Thank you for letting us know about your stay and that all went well. We hope to see you again soon.

5 out of 5

Posted by on May 23, 2021

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Comment from Hotel Management

Jun 4, 2021 by Rachel

Thank you for your review. Please let us know what else we can do to make the guest stay more enjoyable.

4 out of 5
Was very sad the spa was broken but it happens. Breakfast was very accommodating

Posted by on Mar 21, 2021

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Comment from Hotel Management

Mar 31, 2021 by Rachel

Thank you for your understanding on the issue with the spa. We thank you for staying with us and letting us know about your stay.

5 out of 5
The hotel was very clean and the staff was very friendly and helpful. Would recommend this hotel to anyone who stays in the Surprise area.

Posted by on Jul 30, 2020

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Comment from Hotel Management

Jul 30, 2020 by Rachel

Thank you for staying with us and for the wonderful comment. We hope your visit to our city went well. We hope to see you again soon! Have a great day!

4 out of 5

Posted by on Nov 10, 2019

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4 out of 5
Staff very nice - room clean - hotel in good location. Nothing negative

Posted by on Jun 25, 2019

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Comment from Hotel Management

Jul 8, 2019 by Rachel

Thank you for sharing your experience with us. Have a wonderful day and we hope to see you again real soon.

About the Best Western Plus Surprise-Phoenix NW

Location 13337 W Grand Avenue, Surprise, AZ 85374

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Surprise-Phoenix NW offers its guests an outdoor pool, a spa tub, and a fitness center. WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily. An area shuttle within 35 mi is available for a fee. The business-friendly Best Western Plus Surprise-Phoenix NW also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. This 3.5-star Surprise hotel is smoke free.

  • 86 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Property shuttles: Area shuttle within 35 mi available for a surcharge
  • Parking: Free self parking

Room Amenities

Best Western Plus Surprise-Phoenix NW offers 86 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include showers. This Surprise hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Bathrooms are partially open
  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 20 per pet, per day
  • Maximum 1 per room (weight limit: 35 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Surprise
  • Comfort Surprise
  • Comfort Inn & Suites Surprise Hotel Surprise
  • Comfort Inn And Suites Surprise
  • Comfort Inn Surprise Peoria
  • Comfort Surprise Peoria
  • Best Plus Surprise Phoenix Nw
  • Comfort Inn Suites Surprise Phoenix NW
  • Best Western Plus Surprise-Phoenix NW Hotel
  • Best Western Plus Surprise-Phoenix NW Surprise
  • Best Western Plus Surprise-Phoenix NW Hotel Surprise

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.