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Best Western Plus Surprise-Phoenix NW

3.5 star property
3.5-star eco-certified hotel near Surprise Stadium
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Photo gallery for Best Western Plus Surprise-Phoenix NW

Outdoor pool
Meeting facility
Lobby
Premium bedding, pillowtop beds, desk, laptop workspace
Fitness facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Hot Tub
  • Laundry
  • Gym

Explore the area

View in a map
13337 W Grand Avenue, Surprise, AZ, 85374
  • Surprise Stadium
    ‪4 min drive‬
  • Peoria Sports Complex
    ‪12 min drive‬
  • Luke Air Force Base
    ‪14 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪44 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(59 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(30 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Surprise

Heart of Surprise.You'll be within 3 miles (5 km) of Surprise Stadium and 9 miles (15 km) of Arrowhead Towne Center. Peoria Sports Complex is within 9 miles (15 km) and Desert Diamond Casino - West Valley is within 12 miles (20 km).

What's nearby

  • Surprise Stadium - 4 min drive - 2.6 miles
  • Peoria Sports Complex - 12 min drive - 7.8 miles
  • Luke Air Force Base - 14 min drive - 9.3 miles
  • Westgate Entertainment District - 17 min drive - 11.9 miles
  • State Farm Stadium - 17 min drive - 12.4 miles

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 39 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬15 min walk
  • ‪Chili's Grill & Bar - ‬12 min walk
  • ‪Olive Garden - ‬6 min walk
  • ‪Red Robin - ‬20 min walk
  • ‪Biscuits Cafe - ‬16 min walk

About this property

Best Western Plus Surprise-Phoenix NW

3.5-star eco-certified hotel near Surprise Stadium
Best Western Plus Surprise-Phoenix NW offers its guests an outdoor pool, a hot tub, and a fitness center. WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily. An area shuttle within 35 mi is available for a fee. The eco-certified Best Western Plus Surprise-Phoenix NW also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

This 3.5-star Surprise hotel is smoke free.

  • 86 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • 1 conference room
Best Western Plus Surprise-Phoenix NW offers 86 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include showers.

This Surprise hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Exterior

Comfort Inn & Suites Surprise Near Sun City West

  • Pool
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  • Parking included
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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge) up to 35 mi
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise

Frequently asked questions

How close is Best Western Plus Surprise-Phoenix NW to the airport?

Best Western Plus Surprise-Phoenix NW is 21.3 mi (29-min drive) away from the Phoenix Deer Valley Airport (DVT) airport, the closest popular airport to the property.

Does Best Western Plus Surprise-Phoenix NW have an airport shuttle?

Airport shuttle services are not available at Best Western Plus Surprise-Phoenix NW.

Does Best Western Plus Surprise-Phoenix NW offer free breakfast?

Best Western Plus Surprise-Phoenix NW offers free buffet breakfast every day from 6:30 AM to 9:30 AM.

Is there a casino at Best Western Plus Surprise-Phoenix NW?

No, there is no casino at this hotel, but Desert Diamond Casino - West Valley (14-min drive) is nearby.

What time is check-in at Best Western Plus Surprise-Phoenix NW?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Best Western Plus Surprise-Phoenix NW?

This hotel offers free self parking.

Does Best Western Plus Surprise-Phoenix NW have a pool?

Best Western Plus Surprise-Phoenix NW features an outdoor pool.

Does Best Western Plus Surprise-Phoenix NW have a spa?

There are no spa services available at this hotel.

How close is Best Western Plus Surprise-Phoenix NW to downtown Surprise?

Best Western Plus Surprise-Phoenix NW is 1.3 mi away from Surprise.

Best Western Plus Surprise-Phoenix NW Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 526 out of 1004 reviews
Rating 8 - Good. 285 out of 1004 reviews
Rating 6 - Okay. 102 out of 1004 reviews
Rating 4 - Poor. 48 out of 1004 reviews
Rating 2 - Terrible. 43 out of 1004 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

RAYMOND, Tesuque

Stayed 1 night in Jun 2025

8/10 Good

Rob

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Benjamin

Stayed 7 nights in May 2025

10/10 Excellent

Tara

Stayed 1 night in May 2025

8/10 Good

Troy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly/helpful staff, quiet location and clean room.
Stayed 8 nights in May 2025

10/10 Excellent

Carol Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second time I stayed there. Enjoyed the stay.

Stayed 6 nights in May 2025

10/10 Excellent

Susan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique per say... but served my needs at a good rate.
Stayed 1 night in May 2025

8/10 Good

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Good service overall price not so much!
Stayed 2 nights in Feb 2025

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Friendly staff. Good breakfast
Stayed 4 nights in Apr 2025

10/10 Excellent

George, Monticello

Stayed 1 night in Apr 2025

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Julia

Stayed 3 nights in Apr 2025

10/10 Excellent

Krishia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent and very clean
Stayed 1 night in Apr 2025

8/10 Good

Mark F.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice place, nice location

good place to stay. my only issue, surprisingly, was with the EV chargers. the night woman gave me instructions, but her instructions were wrong. when I tried to "correct" her, she was not interested at all. suggestion: but the EV charging instructions on a sign!
Stayed 1 night in Apr 2025

8/10 Good

Melvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place and location. Staff was great.
Stayed 4 nights in Apr 2025

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, breakfast, near shopping, comfortable bed.
Stayed 2 nights in Apr 2025

10/10 Excellent

Trinidad

Stayed 2 nights in Apr 2025

6/10 Okay

Sarah

Traveled with family
Stayed 3 nights in Apr 2025

10/10 Excellent

Stacie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Chandphane, Wichita Falls

Stayed 3 nights in Apr 2025

8/10 Good

Adrienne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place for one night in Surprise and Best Western fit the bill. Nicole checked is in efficiently and we were settled in our room within 15 minutes. The hot tub pool area is convenient…. not very busy the evening we were there.
Stayed 1 night in Apr 2025

10/10 Excellent

Isabelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great. My experience with Expedia was not. There are extra fees and price is higher because of Expedia's fees
Stayed 1 night in Apr 2025

2/10 Terrible

Brandi

Stayed 2 nights in Apr 2025

2/10 Terrible

Craig

Thin floors and noisy. Sounded like a heard of elephants having a party upstairs.
Stayed 4 nights in Apr 2025

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my go to when I come visit AZ!
Stayed 1 night in Apr 2025