When I checked out my luggage in Singapore, flight PR011, the padlock as well as the 2 things to hook the padlock are missing. The whole luggage is opened. Good I strapped the contents inside otherwise everything came out of the luggage. Other Airlines, when this thing happens, there is a note inside the luggage and they do things to insure the protection of the contents. Your airline did nothing. This was the first time I booked with this airline and it won’t happen anymore. There were other 2 people on the Sapphire Princess Far East cruise that had the same experience with PAL.