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"Very friendly and sufficient " More

By a verified traveler on Sun 03 Oct 2021

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Hotel Description

Hotel near Willow Grove Park Mall in Horsham

In Horsham

Within 3 miles (5 km) of this Horsham hotel, you'll find Willow Grove Park Mall and Power Line Trail Horsham Trailhead. Also, Speed Raceway is within 3 miles (5 km) and Abington Hospital - Jefferson Health is within 6 miles (10 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.

Kitchens, flat-screen TVs

The 116 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include coffee/tea makers, phones, and ironing boards. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$91* Per night/room May 31 - Jun 1

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Extended Stay America Suites Philadelphia Horsham Welsh Rd ratings based on 20 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Philadelphia Horsham Welsh Rd

Everyone (11) Couples (4) Family (7)
1 out of 5
Very noisy hotel with doors banging all of the time. Shower had terrible water pressure, sink was clogged. Kitchenette did not have a oven just two burner stovetop. There were no dishes or silverware in cabinets and no pots and pans to cook with. Staff could have been more courteous. You had to ask front desk for these items. And who knows if you had to pay extra for them. So we just bought our own plastic items to eat from. Windows on the bottom floor can open so it was not safe. Very dirty carpet throughout. The address was very hard to find because signs were not posted properly. Some of luggage carts were very old and hard to move. Lamp had a short circuit, Room needs more outlets. Closet had no hangers. Bed was very hard and pillows were too soft. The hotel needs major renovations.

Posted by on Nov 22, 2021

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Comment from Hotel Management

Nov 22, 2021 by Hotel Management

Pamela, thank you for being our guest. Please accept our apologies for our hotel does not meet your expectations. It is truly disheartening to read a review like this as we are committed to providing excellent guests service. Your feedback has been discussed with our housekeeping and maintenance staff to ensure a quick review and action. Please know the kitchenware of your suits is kept at the front desk to ensure its cleanliness and it is always available upon request with no additional charges. We appreciate your patience and hope to have another opportunity to make it up to you. Sincerely, Hotel Management

5 out of 5
Very friendly and sufficient

Posted by on Oct 3, 2021

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1 out of 5
The garage cans had someone else’s trash still in them. There wasn’t any cooking supplies or dishes at all. The bathroom walls above the shower had hair on them. The tv wouldn’t work even after we put new batteries in the remote. The continental breakfast was either coffee or hot chocolate.

Posted by on Jul 17, 2021

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Comment from Hotel Management

Jul 19, 2021 by Hotel Management

Thank you for posting a review of your recent stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

4 out of 5

Posted by on Jul 17, 2021

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5 out of 5

Posted by on Jul 16, 2021

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1 out of 5
Although there a loud big fight I felt uncomfortable for a minute then the fight was done. Otherwise it is good place.

Posted by on May 10, 2021

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Comment from Hotel Management

May 11, 2021 by Hotel Management

Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry your sleep was disrupted by noise from other guests of the hotel, We hope you will allow us another opportunity to provide you with a better experience.   Sincerely, Hotel Management

1 out of 5
Nothing the room was dirty and I had to clean it myself. The staff is very argumentative and don't care what you're concerns are and they don't care about anything but your money. And all you smell is weed and cigarettes in the building. Not a good place to stay. Very Dirty and Sticky at this establishment on Welsh Road.

Posted by on Apr 3, 2021

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Comment from Hotel Management

Apr 4, 2021 by Hotel Management

Thank you for staying at our hotel. We apologize for the cleanliness issue and the unsatisfactory service you experienced. We will discuss this with our teams to ensure we deliver excellent service and accommodations. We will also utilize your comment regarding the smoke smell to enforce our no-smoking policy more effectively. There are no excuses to be made, but we hope you will allow us to host you again. Sincerely, Hotel Management

2 out of 5
Long wait to find someone to check us in, guest were noisey , continental breakfast was a joke. Breakfast was packaged oatmeal and granola bars and coffee. Will never go back

Posted by on Feb 15, 2020

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Comment from Hotel Management

Feb 16, 2020 by Hotel Management

Thank you for your feedback. We are sorry for the disappointing stay you had and regret the inconvenience caused upon arrival. Moreover, we are sorry for not meeting your expectations with our breakfast. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast choices. We wish we had known about the noise problem as we would have done our best to ensure you were comfortable. Please consider giving us a chance in the future so that we can make it up to you. Sincerely, Hotel Management

4 out of 5
Ok for overnight, just a place to sleep. For vacation or staying awhile more amenities would be nice.

Posted by on Jan 19, 2020

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Comment from Hotel Management

Jan 20, 2020 by Hotel Management

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We appreciate your suggestion and hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management

5 out of 5
People running lodge were great. Would stay there again.

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 29, 2019 by Hotel Management

It was delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. Thank you for being our guest at Extended Stay America. We look forward to your next visit to our area. Sincerely, Hotel Management

About the Extended Stay America Suites Philadelphia Horsham Welsh Rd

Location 114 Welsh Rd, Horsham, PA 19044

Property Features

Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites Philadelphia Horsham Welsh Rd also features coffee/tea in a common area, laundry facilities, and a front desk safe. Self parking is free. This Horsham hotel is smoke free.

  • 116 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Willow Grove Station (3.8 km / 2.4 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Philadelphia Horsham Welsh Rd offers 116 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. 32-inch flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Philadelphia Horsham Welsh Rd. Hotel
  • Extended Stay America Philadelphia Welsh Rd. Hotel
  • Extended Stay America Philadelphia Horsham Welsh Rd.
  • Extended Stay America Philadelphia Welsh Rd.
  • Extended Stay America Philadelphia Horsham Welsh Rd. Hotel
  • Extended Stay America Philadelphia Welsh Rd. Hotel
  • Extended Stay America Philadelphia Horsham Welsh Rd.
  • Extended Stay America Philadelphia Horsham Welsh Rd. Hotel
  • Hotel Extended Stay America Philadelphia - Horsham - Welsh Rd.
  • Extended Stay America Philadelphia - Horsham - Welsh Rd. Horsham
  • Extended Stay America Philadelphia Welsh Rd. Hotel
  • Extended Stay America Philadelphia Horsham Welsh Rd.
  • Extended Stay America Philadelphia Welsh Rd.
  • Hotel Extended Stay America Philadelphia - Horsham - Welsh Rd.
  • Extended Stay America Philadelphia - Horsham - Welsh Rd. Horsham
  • Extended Stay America Philadelphia Horsham Welsh Rd.
  • Extended Stay America Suites Philadelphia Horsham Welsh Rd Hotel

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.