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"Great hotel very close to major roads and interstates. Right next to the Plymouth meeting mall. " More

By a verified traveler on Tue 15 Aug 2017

Hotel Description

3.5-star hotel near Plymouth Meeting Mall

In suburbs

Within a 15-minute walk of the hotel, you'll find Plymouth Meeting Mall and LEGOLAND® Discovery Center Philadelphia. Hovenden House, Barn and Abolition Hall and Plymouth Friends Meetinghouse are also within 2 miles (3 km).

Renovated in 2015

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking and a free area shuttle.

Free Internet, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 253 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include microwaves, room service, and coffee/tea makers.

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 5 Max
$99 per night

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 Bedroom (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

DoubleTree Suites by Hilton Philadelphia West ratings based on 38 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree Suites by Hilton Philadelphia West

Everyone (28) Couples (1) Family (2)
1 out of 5
We booked through Travelocity and your property was rated 3 stars. Check-in on May 17 (our flight arrived after midnight) was quick, friendly and professional. The first thing we noticed was the bathroom. The door was warped and wouldn’t close. Near the outside bathroom door handle was a dent in the plywood indicating either a bad repair or damage caused by a previous guest. There was no vent in the bathroom other than the air conditioning vent. There was no security safe (of course not all hotels supply this; but we were staying in a 3 star hotel). After a day excursion we arrived Friday evening and the room wasn’t cleaned. We put the “Please clean later” sign on the door in the morning, but when we left on our excursion we removed it. When I spoke to the desk it was explained that sometimes when the cleaning staff sees the “Please clean later” sign, and there are lots of rooms to clean, the staff will not go back to clean it. ( !!! ). At that point I was pretty sure I’d be writing to you. But there was more. Saturday night there was loud screaming in the hall close to our room. It was after 9pm. Men and women either arguing or just generally yelling. It wasn’t talking loud; it was yelling. It sounded like more than 2 or 3 people. The screaming was accompanied by door slamming maybe twice every 5 minutes. We had to get up at 3:30am to catch our flight home. I'm out of space. I'll send a 2nd part.

Posted by on May 20, 2019

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Comment from Hotel Management

May 24, 2019 by Ryan - GM

Thank you for your review. I am really sorry that your room was not serviced and thank you for letting me know about this. I am also really sorry for the noise disturbance. We have on site security on weekends to help deal with these sorts of issues. I am really sorry that this impacted your comfort level and satisfaction.

1 out of 5

Posted by on Mar 17, 2019

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Comment from Hotel Management

Apr 1, 2019 by Ryan - GM

Thank you for your review. I am sorry that you did not enjoy your visit. We hope that you will come give us another chance.

5 out of 5
Each and every member of the Double Tree staff made me feel as if we were old best friends and we hadn't seen each other in years. In particular I commend Chelsea for her front desk perfection. Joel, at the concierge desk, was the most approachable and personable person I've spoken to in a decade. . The "I'm glad you're here" feelings overflowed into the kitchen and server staff. Well done goes to hostess Marla. As I was leaving I spoke with Robin. I gave her a verbal review much like the words I now write. I hope she was member of upper management, I'd like them to know. Well Done Double Tree!

Posted by on Feb 24, 2019

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Comment from Hotel Management

Feb 28, 2019 by Ryan - GM

Thank you for your wonderful review! I am so glad that Chelsea and the team did such a good job taking care of you. We hope that you will come back and see us again!

3 out of 5
The heater in the room made a very loud noise when it turned on. The sound continue until the room temperature reach its set threshold. I inform the front desk when I went out for dinner and was inform that someone would check on it. Not sure if someone did check on it but once I return and fell asleep I was abruptly awaken by the loud sound from the heater.

Posted by , from Philadelphia on Feb 17, 2019

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Comment from Hotel Management

Feb 17, 2019 by Ryan - GM

Thank you for your feedback about the heater. Unfortunately the setup of these units makes some of them noisy and their is not much we can do. I’m very sorry that it impacted your visit.

1 out of 5

Posted by on Feb 11, 2019

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Comment from Hotel Management

Apr 1, 2019 by Ryan - GM

Thank you for your review. I am sorry that you did not enjoy your visit. We hope that you will come give us another chance.

5 out of 5
Where I slept was quite. I enjoyed the size of the room. It would be better if they made a rule not to allow children to walk around the hotel without adult supervision.

Posted by on Feb 10, 2019

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Comment from Hotel Management

Feb 11, 2019 by Ryan - GM

Thank you for your great review. We are really glad taht you enjoyed everything so much. I am sorry that the children disrupted your visit. We hope that you will come see us again.

4 out of 5

Posted by on Dec 30, 2018

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Comment from Hotel Management

Dec 31, 2018 by Ryan Cimei

Thank you for the great review! Hope to see you again soon.

4 out of 5

Posted by on Dec 13, 2018

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Comment from Hotel Management

Dec 13, 2018 by Robin J.

Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!

5 out of 5
I was upgraded at no additional cost. Thanks for that.

Posted by on Dec 10, 2018

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Comment from Hotel Management

Dec 13, 2018 by Robin J.

Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!

5 out of 5
Didn't get to spend much time out of my room, although the common areas looked very nice. Loved the room, it was quiet, comfortable, clean, the bedroom was so dark (with lights off) that I was able to enjoy a nice nap at 3pm. Having separate living and sleeping quarters was great. This hotel exceeded my expectations at this price point!

Posted by , from Fredericksburg Va on Sep 24, 2018

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Comment from Hotel Management

Sep 24, 2018 by Robin J.

Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!

About the DoubleTree Suites by Hilton Philadelphia West

Location 640 Fountain Road, Plymouth Meeting, PA 19462

Property Features

DoubleTree Suites by Hilton Philadelphia West offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 5276 square feet (490 square meters) and includes conference space. Barbecue grills, multilingual staff, and gift shops/newsstands are also featured at the business-friendly DoubleTree Suites by Hilton Philadelphia West. A free area shuttle within 5 mi is available. Self parking is free. A complete renovation of DoubleTree Suites by Hilton Philadelphia West was completed in 2015. This 3.5-star Plymouth Meeting hotel is smoke free.

  • 1 building
  • 253 guestrooms or units
  • 7 levels
  • 5276 sq ft of conference space
  • 490 sq m of conference space
  • Built in 1987
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Convenience store
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Philadelphia, PA (PHL-Philadelphia Intl.) (43 km / 26.7 mi)
  • Train station: Conshohocken Spring Mill Station (6.1 km / 3.8 mi)
  • Property shuttles: Free area shuttle within 5 mi
  • Parking: Free self parking

Room Amenities

DoubleTree Suites by Hilton Philadelphia West offers 253 air-conditioned accommodations with laptop-compatible safes and safes. LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations and hair dryers. This Plymouth Meeting hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

DoubleTree Suites by Hilton Philadelphia West has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 1 AM
  • Check-in time starts at 4 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15.95 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Suites Hilton Philadelphia West
  • DoubleTree Suites Hilton Philadelphia West Hotel
  • DoubleTree Suites Hilton Philadelphia West Plymouth Meeting
  • DoubleTree Suites Philadelphia West
  • DoubleTree Suites by Hilton Philadelphia West Plymouth Meeting
  • DoubleTree Suites Hilton Philadelphia West Plymouth Meeting
  • DoubleTree Suites Hilton Philadelphia West
  • Hotel DoubleTree Suites by Hilton Philadelphia West
  • DoubleTree Suites by Hilton Philadelphia West Plymouth Meeting
  • DoubleTree Suites Hilton Philadelphia West Hotel
  • DoubleTree Suites Hilton Philadelphia West Plymouth Meeting
  • DoubleTree Suites Hilton Philadelphia West
  • Hotel DoubleTree Suites by Hilton Philadelphia West

You should know

  • Pool access available from 7 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.