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"Initially sent to an unmade room. Then to another; hope it was empty for 48 hours. Not clarified. Room was ok. Shower didn’t drain. " More

By a verified traveler on Mon 27 Jul 2020

Hotel Description

Hotel perfectly located for exploring Chester

City center stay

You'll be steps from Chester City Hall and within a 10-minute walk of Harrah's Casino and Racetrack. Widener University and Subaru Park are also within 2 miles (3 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the 24-hour business center. There's a 24-hour fitness center on site, and laundry facilities and barbecue grills are also offered.

Free WiFi, kitchens

The 95 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, coffee/tea makers, and flat-screen TVs with cable channels. Weekly housekeeping is available.

Studio Suite, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio Suite, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio Suite, 1 Queen Bed, Accessible (Hearing)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Candlewood Suites Chester - Philadelphia International Airport ratings based on 10 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Candlewood Suites Chester - Philadelphia International Airport

Everyone (3) Couples (2) Family (4)
3 out of 5
Initially sent to an unmade room. Then to another; hope it was empty for 48 hours. Not clarified. Room was ok. Shower didn’t drain.

Posted by on Jul 27, 2020

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4 out of 5
The property was new and in good condition. We booked here because they offered a shuttle to the airport and were only planning on staying here 1 night. The area is sketchy and no restaurants in walking distance. There is a Harrah's Casino close which has restaurants. They provided shuttle service which was nice. The staff was very kind.

Posted by on Feb 15, 2020

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5 out of 5

Posted by on Sep 24, 2019

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Comment from Hotel Management

Sep 28, 2019 by Chris

Thank You for completing a review of the Candlewood Suites Chester-Philadelphia. We are glad you enjoyed your stay with us

5 out of 5
This hotel was fantastic... everything was awesome! The staff was very friendly and the rooms were very clean and spacious! I definitely will be staying here again in upcoming visits!

Posted by , from Michigan on Sep 9, 2019

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Comment from Hotel Management

Sep 16, 2019 by Chris

Von, Thank You for completing a review, we were thrilled to see that everything was awesome, clean and spacious. We will see you on upcoming visits.

2 out of 5
We went to check into our rooms for 4 adults which was 2 queen sized beds only to be told they dont have those rooms available we would have to take a room with 1 bed instead

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 6, 2019 by Chris

Thank You for completing a review of the Candlewood Suites Chester - Philadelphia, we were so saddened to see that you experienced issues in regards to the room and apologize deeply.

4 out of 5

Posted by on Jul 26, 2019

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Comment from Hotel Management

Jul 27, 2019 by Chris

Thank You fro completing a review of the Candlewood Chester Philadelphia, we hope to see you again if in the area.

1 out of 5
The woman at the front desk allowed us to check in about an hour early which was very convenient, but as soon as we walked into our room it reeked of cigarettes. My boyfriend was very close to having an asthma attack. Given that we drove 9 hours just to come to this hotel and have it smell that bad was very frustrating. The curtains were even yellow..... When speaking with Travelocity about a refund he said the manager denied us a refund because we could’ve gotten another room and this was a non smoking property(obviously it isn’t) What I’m confused about is that it took about 5-10 minutes to check out and we weren’t even offered another room... Don’t stay here unless you want a room you can smoke in, doesn’t seem like they enforce those rules much.

Posted by on Jul 21, 2019

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1 out of 5
This property was awful. We had to leave immediately because we felt so unsafe. Hotel will not give us a refund and Travelocity was no help. DO NOT BOOK HERE!!! The pictures are not what the hotel actually looks like. 100% unsafe.

Posted by on Jul 13, 2019

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Comment from Hotel Management

Jul 13, 2019 by Hotel Management

We are truly sorry that you felt unsafe, the property is located just two blocks from Harrrahs Casino and directly next to City Hall just a few miles from the airport. We take our guest safety and security as the utmost importance.. Your request for reimbursement was and is still under review at the time of this review.

5 out of 5
The rooms are really spacious, the bed is incredibly comfortable, and the amenities in each room are very accommodating.

Posted by on Jul 11, 2019

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Comment from Hotel Management

Jul 11, 2019 by Chris

Thank You for leaving a review of the property, we were thrilled to see that you found the rooms spacious and our beds comfortable. We hope to see you again when in the area.

5 out of 5
The staff was excellent, after a horrific day/night at the airport the staff here is top notch so nice and friendly and willing to do anything to help out!!!!

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 7, 2019 by Chris

Thank You for completing a review of the Candlewood Suites Chester - Philadelphia, we were trilled to hear that you found the staff to be friendly, while we are newly opened; out staff has been striving to provide the best service possible. We hope to see you again if in the area.

About the Candlewood Suites Chester - Philadelphia International Airport

Location 351 Welsh St, Chester, PA 19016

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Fitness facilities

Property Features

WiFi is free in public spaces. There's an onsite 24-hour business center. A 24-hour fitness center, barbecue grills, and laundry facilities are also featured at the business-friendly Candlewood Suites Chester - Philadelphia International Airport. Free self parking is available. This Chester hotel is smoke free.

  • 95 guestrooms or units
  • 4 levels
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Convenience store
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Philadelphia Intl. Airport (PHL) (12.1 km / 7.5 mi)
  • Train station: Chester Station (0.2 km / 0.1 mi)
  • Parking: Free self parking

Room Amenities

Candlewood Suites Chester - Philadelphia International Airport offers 95 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per night, plus a deposit of USD 75 per stay
  • Weight limit: 80 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75 per stay
  • Pet fee: USD 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candlewood Suites Chester Airport Area Hotel
  • Candlewood Suites Chester Airport Area
  • Candlewood Suites Chester - Philadelphia Hotel Chester
  • Candlewood Suites Chester - Philadelphia Hotel
  • Candlewood Suites Chester - Philadelphia Chester
  • Candlewood Suites Chester Airport Area
  • Candlewood Suites Chester Area
  • Candlewood Suites Chester Philadelphia

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.