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Riviera Resort Palm Springs

4.0 star property
4-star boutique resort near San Jacinto Mountains

Choose dates to view prices

Photo gallery for Riviera Resort Palm Springs

Exterior
1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds
Lobby sitting area
2 restaurants, breakfast, lunch, dinner served; American cuisine
Indoor spa tub

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Air conditioning

Explore the area

View in a map
1600 N Indian Canyon Drive, Palm Springs, CA, 92262
  • Place, Palm Springs Square Shopping Center
    ‪12 min walk‬
  • Place, Las Palmas
    ‪12 min walk‬
  • Place, Palm Springs Convention Center
    ‪5 min drive‬
  • Airport, Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪10 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 1 King Bed

7.4 out of 10
Good
(17 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

7.0 out of 10
Good
(2 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Premium Room, 1 King Bed

7.8 out of 10
Good
(20 reviews)
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Premium Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 1 King Bed

8.4 out of 10
Very good
(9 reviews)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Multiple Beds

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Premium Room, Multiple Beds

7.0 out of 10
Good
(10 reviews)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 2 Queen Beds

8.4 out of 10
Very good
(24 reviews)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

9.6 out of 10
Exceptional
(7 reviews)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(14 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Agave)

Suite, 1 King Bed with Sofa bed (Agave) | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed with Sofa bed (Agave)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed (Chairman)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed (Chairman)

  • 1744 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Indigo)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed with Sofa bed (Indigo)

  • 747 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Roll-in Shower (Indigo, Roll-In Shower)

Shower, hair dryer, towels, soap

Suite, 1 King Bed with Sofa bed, Roll-in Shower (Indigo, Roll-In Shower)

  • 747 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Lily)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed with Sofa bed (Lily)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Palo Verde)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed with Sofa bed (Palo Verde)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Sage)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed with Sofa bed (Sage)

  • 818 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room

9.4 out of 10
Exceptional
(3 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed with Sofa bed (Yucca)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed with Sofa bed (Yucca)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Roll-in Shower (Yucca, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed with Sofa bed, Roll-in Shower (Yucca, Roll-In Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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  • Pool
  • Hot tub
  • Pet friendly
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4.5 out of 5, Wonderful, 1,001 reviews
$170 nightly
The price is $198
Mar 16 - Mar 17
Total with taxes and fees
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About the neighborhood

Palm Springs

Heart of Palm Springs.You'll find San Jacinto Mountains and Palm Springs Convention Center within 3 miles (5 km) of this resort. Palm Springs Air Museum and Palm Springs Aerial Tramway are also within 6 miles (10 km).
View more Resorts in Palm SpringsOpens in a new window

What's nearby

  • Palm Springs Square Shopping Center - 12 min walk - 0.7 miles
  • Las Palmas - 12 min walk - 0.7 miles
  • Desert Regional Medical Center - 13 min walk - 0.7 miles
  • Elvis Honeymoon Hideaway - 19 min walk - 1.0 mile
  • Palm Springs Convention Center - 5 min drive - 1.9 miles

Getting around

  • Palm Springs Station - 15 min drive
  • Palm Springs Intl. Airport (PSP) - 14 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪Billy Reed's Restaurant Bakery & Bar - ‬5 min walk
  • ‪Rick's Desert Grill - ‬5 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪Del Taco - ‬16 min walk

About this property

Riviera Resort Palm Springs

4-star boutique resort near San Jacinto Mountains
Riviera Resort Palm Springs offers its guests a full-service spa, 2 outdoor swimming pools, and 2 hot tubs along with a sauna and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge.

A business center, 22 meeting rooms, and coworking spaces are available. Spa services, a terrace, and gift shops/newsstands are also featured at the boutique Riviera Resort Palm Springs. Parking is available for a fee.

This 4-star Palm Springs resort is smoke free.

  • 398 guestrooms or units
  • 2 levels
  • 8 buildings
  • 2 dining venues
  • 2 bars by the pool
  • Built in 1959
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
Riviera Resort Palm Springs offers 398 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Televisions come with pay movies.

Bathrooms include showers and hair dryers. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Sante has 15 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's games
  • Fenced pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Pool gate

Parking and transportation

  • Uncovered valet parking on site (USD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 30 for adults and USD 10 to 15 for children
  • 2 poolside bars
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Sauna
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Thin carpet in room
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Pay movies
  • TV

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 100 lbs per pet)
  • Pets cannot be left unattended
  • An off-leash area is available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per day
  • Resort fee: USD 41 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Pool access
  • Sporting facilities or equipment
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 30 for adults, and USD 10 to 15 for children
  • Uncovered valet parking fee: USD 25 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 11:00 AM to 5:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Riviera Noble House
Riviera Noble House Resort
Riviera Palm Springs Noble House
Riviera Palm Springs Noble House Resort
Riviera Palm Springs Tribute Portfolio Resort
Riviera Tribute Portfolio Resort
Riviera Palm Springs Tribute Portfolio
Riviera Tribute Portfolio
Riviera Palm Springs Tribute Portfolio Starwood Hotels Hotel
Riviera Tribute Portfolio Starwood Hotels Hotel
Riviera Palm Springs Tribute Portfolio Starwood Hotels
Riviera Tribute Portfolio Starwood Hotels
Riviera Resort Palm Springs
Riviera Hotel Palm Springs
Palm Springs Riveria Resort
Riviera Resort And Spa Palm Springs
The Riviera Palm Springs a Tribute Portfolio Resort
Riviera Resort Palm Springs
Riviera Hotel Palm Springs
Palm Springs Riveria Resort
Riviera Palm Springs Tribute Portfolio by Starwood Hotels
Riviera Palm Springs A Noble House Resort
Riviera Palm Springs
The Riviera Palm Springs
Riviera Resort Palm Springs Resort
Margaritaville Resort Palm Springs
Riviera Resort Palm Springs Palm Springs

Frequently asked questions

How close is Riviera Resort Palm Springs to the airport?

Riviera Resort Palm Springs is 4.1 mi (14-min drive) away from the Palm Springs Intl. Airport (PSP) airport, the closest popular airport to the property.

How much does it cost to stay at Riviera Resort Palm Springs?

As of Feb 28, 2026, prices found for a 1-night stay for 2 adults at Riviera Resort Palm Springs on Mar 22, 2026 start from 152.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Riviera Resort Palm Springs have an airport shuttle?

Airport shuttle services are not available at Riviera Resort Palm Springs.

Does Riviera Resort Palm Springs offer free breakfast?

Free breakfast isn’t offered at Riviera Resort Palm Springs, but full breakfast is offered for a fee of between USD 15 and 30 for adults, USD 10 and 15 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Riviera Resort Palm Springs?

No, there is no casino at this resort, but Agua Caliente Casino (4-min drive) and Agua Caliente Casino (13-min drive) are nearby.

What time is check-in at Riviera Resort Palm Springs?

Check-in start time: 4:00 PM; Check-in end time: 1:00 AM.

Is there free parking at Riviera Resort Palm Springs?

Free parking is not available at this resort. Valet parking is available for USD 25 per day.

Does Riviera Resort Palm Springs have a pool?

Riviera Resort Palm Springs features 2 outdoor pools. Guests can enjoy pool access from 11:00 AM to 5:00 PM.

Does Riviera Resort Palm Springs have a restaurant?

There are 2 onsite restaurants, offering options like American cuisine, pool views, and al fresco dining.

Does Riviera Resort Palm Springs have a spa?

Pamper yourself with a day at Sante, where you can enjoy Thai massages, body scrubs, and body treatments.

How close is Riviera Resort Palm Springs to downtown Palm Springs?

Riviera Resort Palm Springs is 1.6 mi away from Palm Springs.

Riviera Resort Palm Springs Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 209 out of 421 reviews
Rating 8 - Good. 69 out of 421 reviews
Rating 6 - Okay. 61 out of 421 reviews
Rating 4 - Poor. 32 out of 421 reviews
Rating 2 - Terrible. 50 out of 421 reviews

8.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Nestor

Liked: Cleanliness, amenities, property conditions & facilities
My girlfriend and i had a great time.
Stayed 1 night in Jan 2026

8/10 Good

Nestor

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great.
Stayed 1 night in Dec 2025

2/10 Terrible

Gilbert

Stayed 1 night in Dec 2025

2/10 Terrible

Gilbert

Stayed 1 night in Dec 2025

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A little noisy with construction, etc.
Stayed 2 nights in Dec 2025

6/10 Okay

Nabeena

Traveled with family
Liked: Cleanliness, property conditions & facilities
There was a lot of overhead noise. There was no hand soap in the bathroom and no trash can in the room. Breakfast and coffee were poor quality.
Stayed 3 nights in Nov 2025

4/10 Poor

Gloria, San Jose

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Nice looking lobby and grounds. However.,No towels, soaps, toilet paper, body soap or shampoo. Slippers for 1 person only. Heater in room not working. Noisey room facing busy hwy road. Service dog not allowed in restaurant. Wanted a better located room, offered a downgrade at my expensive but after going to front desk, it wasn’t honored. 😆 Aloof and sarcastic guest service rep “David”.
Stayed 1 night in Nov 2025

10/10 Excellent

Bassam

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Nov 2025

6/10 Okay

Roxann

Stayed 2 nights in Nov 2025

10/10 Excellent

Irene

Stayed 4 nights in Nov 2025

10/10 Excellent

kenneth

The area
Stayed 1 night in Oct 2025

10/10 Excellent

Zhu

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
We were welcomed here,all the staff we met are nice and friendly!
Stayed 2 nights in Nov 2025

10/10 Excellent

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, love the big tub, and amazing spa!
Stayed 2 nights in Nov 2025

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience here at the Riviera resort Palm Springs! Great views and superb food! The staff are A-1! Loved it!!
Stayed 1 night in Nov 2025

4/10 Poor

Jenny

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The front desk person or manager, Amelia, was incredibly rude. I was exhausted with one sleeping child and another sleepy child checking in late. She took her time with the customer in front without regard for others in line. When she got to us, she immediately turned to the other staff person to tell him something. When I told her that we would appreciate streamlining the check in process, she sneered that she needed to train. Oddly, I didn’t see her training when she was checking in the people before and taking a long time. But she felt the need to slow our process to “train.” Subsequently, she was cold and clearly rude. Even when I went outside, I felt someone looking. I looked inside and saw her staring at me and my small child as we tried to figure out how to get our luggage and my sleeping child into the room. Definitely one of the most uncomfortable check in experiences I have had in a very long time, if ever. Amelia can possibly train in other areas, but should not train in hospitality. Treating favored customers with warmth but those that are going through a tough moment with clear rudeness and absolute thoughtlessness is not good hospitality overall. I know the employee market is tough these days and Amelia will likely remain in her position without performance guidance. I provided this feedback only upon request.
Stayed 1 night in Nov 2025

8/10 Good

Jani

Stayed 1 night in Aug 2025

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Great staff! From the lobby to the restaurant to the spa.
Stayed 1 night in Nov 2025

6/10 Okay

Michelle

Traveled with group
Firstly, all the staff were excellent everywhere we went. Really appreciated the friendliness of everyone. My disappointment lies with the following: - the carpeting throughout the hotel, including rooms, the spa and hallways is in poor condition and doesn't look clean. It was highly unappealing. - my room (1206) in particular had the following issues - the furniture was damaged from water, causing bubbling. It looked old and tired. the couch had a large stain on the cushion. the door to the bathroom was in poor shape, with damage and bubbling of the wood at the base. the shower head was gross with scaling build up, the toilet moved every time I sat down (and I'm a light person) and I did not feel that the bathtub and one of the sinks were cleaned properly. - additionally, the couch in my friends' room (1203) was so uncomfortable to sit on because you could feel the bars from the bed through it. these things made me feel that I was not getting good value for money considering the cost of the hotel.
Stayed 2 nights in Nov 2025

8/10 Good

Glenn

Liked: Cleanliness, amenities, property conditions & facilities
Yes but it’s a little dated with paint chipping & a new carpet is needed
Stayed 4 nights in Nov 2025

2/10 Terrible

Tatiyana

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I truly expected to enjoy my stay at this hotel, but it turned out to be one of the most disappointing experiences. The first room I was given had blood on the door and a broken bolt lock completely unacceptable and unsafe. I immediately contacted the front desk, sent them photos, and told them I didn’t feel comfortable staying in that room. After a long drive, the last thing anyone wants to do is unload all their belongings only to pack them back up again because the room is unsafe. They moved me to another room, but the problems continued. The 2nd room was dirty, had a dead spider on the wall, another non-functioning lock, and even a wasp the size of my hand flying around. The walls were stained, and there was only one set of towels. I called guest services around 15 times,both from the room and my cell phone,with no answer. I had to walk to the front desk myself to ask for towels, only to receive one that had a large dirty stain on it. It’s clear the hotel prioritizes appearance only from the outside. The lobby and entrance look decent, but the rooms are poorly maintained and neglected. Even the “welcome” note from the manager in the room was dirty, which just made the entire experience feel careless and unprofessional. The toilet paper roll wasn’t even replaced properly,it looked reused from a previous guest. This hotel needs serious upgrades, proper cleaning, and better management. I will not be returning and would strongly advise others to reconsider before booking.
Stayed 1 night in Nov 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Nov 2025

10/10 Excellent

Denette

Liked: Cleanliness, staff & service, amenities
My check in was quick, easy, and delightful. The staff was friendly and very helpful. I’ll definitely be back! Thank you!
Stayed 1 night in Nov 2025

10/10 Excellent

VINCE

Stayed 1 night in Nov 2025

10/10 Excellent

Stephen

Stayed 1 night in Nov 2025