2/10 Terrible
Zack, Louisville
Aug 22, 2025
The properties decor is ugly and outdated. I had to switch three times to three different rooms in order to get an air conditioner that would drop below 75° and in Florida, that is uncommon. Most everything is outdated, and the restaurant is below average with prices that would compete with the finest restaurants in large cities. The staff is friendly, but in order to get anything accomplished rather than making a quick phone call from your room, you have to go to the front desk and they have to radio a team of people to take care of your request. It’s inefficiency run. This makes the customer service go down. Not to mention, the staff is friendly until you have an issue, then they seem bothered. I asked for a call from the general manager, and it’s been 36 business hours, and I have yet to hear back. I checked out a day early and forfeited the prepaid price just to go to a hotel that was updated and worth staying at. For the price I’m leaving this review sounding critical because of the prices they charge nightly, as well as for incidentals. Apparently, dining is not considered an incidental and was not deducted from the money they charged me. I’ve stayed at many resorts, but have never been nickeled and dimed before.
Zack
Stayed 2 nights in Aug 2025


































